Outlook 2003 /Word Email Merge Problem

Running Windows Server 2008 Terminal Server with Office 2003 Professional
installed for all users.

All other users start MS Outlook and it asks if it should be the default
client for email etc. They say yes, and it works fine from then on. In
particular, at least two users have used mail merge from Word and it has
worked just fine, with outgoing merged emails going into the sender's
sent-mail folder.

However, for my account in particular it doesn't work. I start outlook and
it asks to be the default client, I say yes, works OK. Then I try to run a
mail merge in Word and it pops up an error that Windows Mail could not be
started (I get the error once for each recipient in the merge.) When I go
back to Outlook it asks again if it should be the default client.

After much frustration, I went ahead and configured Windows Mail. All that
did was make the merge fail silently. That is, Word cycles through all of
the recipients but no mail is delivered and no sent items show up in Outlook
or Windows Mail.

After more frustration and reading several articles about registry changes,
I gave up and deleted my user profile from the server. I was hoping that
creating a completely new profile would fix the problem.

It has not. I have a new profile, and have started Outlook and set it as
the default client. But whenever I run mail merge from word it still fails
silently. It would have been less suprising if the Windows Mail error popped
up again, but it looks like my Windows Mail configuration survived deleting
my profile.

There must be some configuration information (in my home directory or
somewhere else) that's causing Word to continue to use Windows Mail, and
there must be some configuration data for Windows Mail that allows it to
start up. But I can't find it anywhere. Any suggestions?

Lee Silverman
JackRabbit Sports
New York City