If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
The setup controller has encountered a problem during install
I have Office Home & Student 2007 and Windows XP SP3 installed.
When open any Office program, I receive the message: "The setup controller has encountered a problem during install. Please review the log files for further information on the error." I don't know where to find the log files. I run the Office Diagnostics and "Setup and Repair", but the error remains. Any suggestion? DC |
#2
|
|||
|
|||
The setup controller has encountered a problem during install
Hi, SantistaS,
I have seen other references to this error and a suggestion that you may want to completely uninstall and re-install Office, as the installer may be hung up. One poster had to completely remove Office manually, using these instructions: http://support.microsoft.com/kb/928218 Since the repair didn't work, you might want to try the uninstall/install first. -- Susan Ramlet ----------------------------- Please reply to the newsgroups where all may benefit. "SantistaS" wrote in message ... I have Office Home & Student 2007 and Windows XP SP3 installed. When open any Office program, I receive the message: "The setup controller has encountered a problem during install. Please review the log files for further information on the error." I don't know where to find the log files. I run the Office Diagnostics and "Setup and Repair", but the error remains. Any suggestion? DC |
#3
|
|||
|
|||
The setup controller has encountered a problem during install
Thanks, Susan,
I forgot to say, I have Office 2007 trial version only 3 days installed and I maintained my old Office 2003, which is working fine. In order to fix the problem should I uninstall also Office 2003? After uninstall Office 2007, how can I reinstall it? Do I have to download it again? DC "Susan Ramlet" wrote in message ... Hi, SantistaS, I have seen other references to this error and a suggestion that you may want to completely uninstall and re-install Office, as the installer may be hung up. One poster had to completely remove Office manually, using these instructions: http://support.microsoft.com/kb/928218 Since the repair didn't work, you might want to try the uninstall/install first. -- Susan Ramlet ----------------------------- Please reply to the newsgroups where all may benefit. |
#4
|
|||
|
|||
The setup controller has encountered a problem during install
Not sure, but once you uninstall Office 2007, try to run Office 2003 and see
if everything works. You may want to repair or re-install it if it doesn't. I suspect you may need to re-download the Office 2007 Trial to re-install it. -- Susan Ramlet ----------------------------- Please reply to the newsgroups where all may benefit. "SantistaS" wrote in message ... Thanks, Susan, I forgot to say, I have Office 2007 trial version only 3 days installed and I maintained my old Office 2003, which is working fine. In order to fix the problem should I uninstall also Office 2003? After uninstall Office 2007, how can I reinstall it? Do I have to download it again? DC "Susan Ramlet" wrote in message ... Hi, SantistaS, I have seen other references to this error and a suggestion that you may want to completely uninstall and re-install Office, as the installer may be hung up. One poster had to completely remove Office manually, using these instructions: http://support.microsoft.com/kb/928218 Since the repair didn't work, you might want to try the uninstall/install first. -- Susan Ramlet ----------------------------- Please reply to the newsgroups where all may benefit. |
Thread Tools | |
Display Modes | |
|
|