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#1
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Fax preview problem - W2K with Faxination
hi,
Our office network consists of similar installations of W2K PCs with Outlook 2000 clients by default, although NT and XP Pro PCs with other Outlook clients exist. We make use of Fenestrae Faxination software to send and receive faxes (.tif) to the recipients inbox. the faxination viewer is suppose to automatically open the fax attachments and this is my current problem. When opening the SAME fax attachment on various PCs the results vary. On some the fax attachment is opened and the preview displayed, on others the Fax tab(which is supposed to show the preview) and Info tab(fax info) is shown but the preview shows an icon with the file name - similar to files on the desktop - , and on other PCs the format is similar to an email with a file attached in which the user needs to click on the "View image" button to view the fax. I have changed the default viewer from the MODI (W2K) and Windows Picture and Fax Viewer (XP) with no success. The XP viewer always comes back!!! i have also deleted and redownloaded the fax forms to ensure the same fax form is used. I have not found any useful setting in Outlook or Word, our email editor. what i am trying to do it make sure that the attachment is always opened automatically on all systems. hope someone can help me with the minor but irritation problem :-) AA |
#2
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Fax preview problem - W2K with Faxination
Doubt you'll find any help here. I've never seen anyone using third party
products frequent this group since that is not what the group supports. Have you tried their support? -- Russ Valentine [MVP-Outlook] "AA" wrote in message ... hi, Our office network consists of similar installations of W2K PCs with Outlook 2000 clients by default, although NT and XP Pro PCs with other Outlook clients exist. We make use of Fenestrae Faxination software to send and receive faxes (.tif) to the recipients inbox. the faxination viewer is suppose to automatically open the fax attachments and this is my current problem. When opening the SAME fax attachment on various PCs the results vary. On some the fax attachment is opened and the preview displayed, on others the Fax tab(which is supposed to show the preview) and Info tab(fax info) is shown but the preview shows an icon with the file name - similar to files on the desktop - , and on other PCs the format is similar to an email with a file attached in which the user needs to click on the "View image" button to view the fax. I have changed the default viewer from the MODI (W2K) and Windows Picture and Fax Viewer (XP) with no success. The XP viewer always comes back!!! i have also deleted and redownloaded the fax forms to ensure the same fax form is used. I have not found any useful setting in Outlook or Word, our email editor. what i am trying to do it make sure that the attachment is always opened automatically on all systems. hope someone can help me with the minor but irritation problem :-) AA |
#3
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Fax preview problem - W2K with Faxination
Hi :-)
I get the feeling it is not the fax viewer itself that is the problem because I am getting different results on different WINDOWS systems even after i have deleted the forms/viewer and downloaded it again from the exchange server. The version is therefore the same and should produce the same results.. not??? When i open my outlook inbox on XP with Fax and Image Viewer I get the 'view image' button (I have since overwritten this option in the registry to use the fax viewer) W2K with MODI or the Fax viewer i get an icon on another W2K pc the fax opens... What do you think? any other suggestions ;-) thanks for your reply AA -----Original Message----- Doubt you'll find any help here. I've never seen anyone using third party products frequent this group since that is not what the group supports. Have you tried their support? -- Russ Valentine [MVP-Outlook] "AA" wrote in message ... hi, Our office network consists of similar installations of W2K PCs with Outlook 2000 clients by default, although NT and XP Pro PCs with other Outlook clients exist. We make use of Fenestrae Faxination software to send and receive faxes (.tif) to the recipients inbox. the faxination viewer is suppose to automatically open the fax attachments and this is my current problem. When opening the SAME fax attachment on various PCs the results vary. On some the fax attachment is opened and the preview displayed, on others the Fax tab(which is supposed to show the preview) and Info tab(fax info) is shown but the preview shows an icon with the file name - similar to files on the desktop - , and on other PCs the format is similar to an email with a file attached in which the user needs to click on the "View image" button to view the fax. I have changed the default viewer from the MODI (W2K) and Windows Picture and Fax Viewer (XP) with no success. The XP viewer always comes back!!! i have also deleted and redownloaded the fax forms to ensure the same fax form is used. I have not found any useful setting in Outlook or Word, our email editor. what i am trying to do it make sure that the attachment is always opened automatically on all systems. hope someone can help me with the minor but irritation problem :-) AA . |
#4
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Fax preview problem - W2K with Faxination
You've lost me completely. It is not clear what you mean by XP. It is not
clear what you mean by "opening your outlook inbox with Fax and Image viewer." Fax and Image viewer should be the default viewer for TIF files on Win2k and Win XP with Office XP. MODI should be the default only if Office 2003 is installed. What Faxination does to that equation is anyone's guess. -- Russ Valentine [MVP-Outlook] wrote in message ... Hi :-) I get the feeling it is not the fax viewer itself that is the problem because I am getting different results on different WINDOWS systems even after i have deleted the forms/viewer and downloaded it again from the exchange server. The version is therefore the same and should produce the same results.. not??? When i open my outlook inbox on XP with Fax and Image Viewer I get the 'view image' button (I have since overwritten this option in the registry to use the fax viewer) W2K with MODI or the Fax viewer i get an icon on another W2K pc the fax opens... What do you think? any other suggestions ;-) thanks for your reply AA -----Original Message----- Doubt you'll find any help here. I've never seen anyone using third party products frequent this group since that is not what the group supports. Have you tried their support? -- Russ Valentine [MVP-Outlook] "AA" wrote in message ... hi, Our office network consists of similar installations of W2K PCs with Outlook 2000 clients by default, although NT and XP Pro PCs with other Outlook clients exist. We make use of Fenestrae Faxination software to send and receive faxes (.tif) to the recipients inbox. the faxination viewer is suppose to automatically open the fax attachments and this is my current problem. When opening the SAME fax attachment on various PCs the results vary. On some the fax attachment is opened and the preview displayed, on others the Fax tab(which is supposed to show the preview) and Info tab(fax info) is shown but the preview shows an icon with the file name - similar to files on the desktop - , and on other PCs the format is similar to an email with a file attached in which the user needs to click on the "View image" button to view the fax. I have changed the default viewer from the MODI (W2K) and Windows Picture and Fax Viewer (XP) with no success. The XP viewer always comes back!!! i have also deleted and redownloaded the fax forms to ensure the same fax form is used. I have not found any useful setting in Outlook or Word, our email editor. what i am trying to do it make sure that the attachment is always opened automatically on all systems. hope someone can help me with the minor but irritation problem :-) AA . |
#5
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Fax preview problem - W2K with Faxination
I just reread the mail and realise i wrote a load of
rubbish... i meant to say when i open the FAX in my inbox.oops ;-) Let me try again... The fax is displayed the the fax viewer in all cases; this i did by specifying the default viewer in the folder options File Types tab -- file association. The problem arises because on some W2K PCs the fax is shown as a preview but on others is just shows the icon i.e. like a desktop shortcut. is this not caused by the O.S as opposed to the viewer (in all cases i deleted and redownloaded the fax form/viewer.) All i want is the fax to be displayed automatically as opposed to having the user double click the icon. any suggestions Thanks AA -----Original Message----- You've lost me completely. It is not clear what you mean by XP. It is not clear what you mean by "opening your outlook inbox with Fax and Image viewer." Fax and Image viewer should be the default viewer for TIF files on Win2k and Win XP with Office XP. MODI should be the default only if Office 2003 is installed. What Faxination does to that equation is anyone's guess. -- Russ Valentine [MVP-Outlook] wrote in message ... Hi :-) I get the feeling it is not the fax viewer itself that is the problem because I am getting different results on different WINDOWS systems even after i have deleted the forms/viewer and downloaded it again from the exchange server. The version is therefore the same and should produce the same results.. not??? When i open my outlook inbox on XP with Fax and Image Viewer I get the 'view image' button (I have since overwritten this option in the registry to use the fax viewer) W2K with MODI or the Fax viewer i get an icon on another W2K pc the fax opens... What do you think? any other suggestions ;-) thanks for your reply AA -----Original Message----- Doubt you'll find any help here. I've never seen anyone using third party products frequent this group since that is not what the group supports. Have you tried their support? -- Russ Valentine [MVP-Outlook] "AA" wrote in message ... hi, Our office network consists of similar installations of W2K PCs with Outlook 2000 clients by default, although NT and XP Pro PCs with other Outlook clients exist. We make use of Fenestrae Faxination software to send and receive faxes (.tif) to the recipients inbox. the faxination viewer is suppose to automatically open the fax attachments and this is my current problem. When opening the SAME fax attachment on various PCs the results vary. On some the fax attachment is opened and the preview displayed, on others the Fax tab(which is supposed to show the preview) and Info tab(fax info) is shown but the preview shows an icon with the file name - similar to files on the desktop - , and on other PCs the format is similar to an email with a file attached in which the user needs to click on the "View image" button to view the fax. I have changed the default viewer from the MODI (W2K) and Windows Picture and Fax Viewer (XP) with no success. The XP viewer always comes back!!! i have also deleted and redownloaded the fax forms to ensure the same fax form is used. I have not found any useful setting in Outlook or Word, our email editor. what i am trying to do it make sure that the attachment is always opened automatically on all systems. hope someone can help me with the minor but irritation problem :-) AA . . |
#6
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Fax preview problem - W2K with Faxination
I have never seen any version of Outlook display a TIF file in the preview
pane. TIF files always display as an attachment that you must double click to open. Routing to the Outlook Inbox is no longer even supported by Microsoft's current Fax product. -- Russ Valentine [MVP-Outlook] "AA" wrote in message ... I just reread the mail and realise i wrote a load of rubbish... i meant to say when i open the FAX in my inbox.oops ;-) Let me try again... The fax is displayed the the fax viewer in all cases; this i did by specifying the default viewer in the folder options File Types tab -- file association. The problem arises because on some W2K PCs the fax is shown as a preview but on others is just shows the icon i.e. like a desktop shortcut. is this not caused by the O.S as opposed to the viewer (in all cases i deleted and redownloaded the fax form/viewer.) All i want is the fax to be displayed automatically as opposed to having the user double click the icon. any suggestions Thanks AA -----Original Message----- You've lost me completely. It is not clear what you mean by XP. It is not clear what you mean by "opening your outlook inbox with Fax and Image viewer." Fax and Image viewer should be the default viewer for TIF files on Win2k and Win XP with Office XP. MODI should be the default only if Office 2003 is installed. What Faxination does to that equation is anyone's guess. -- Russ Valentine [MVP-Outlook] wrote in message ... Hi :-) I get the feeling it is not the fax viewer itself that is the problem because I am getting different results on different WINDOWS systems even after i have deleted the forms/viewer and downloaded it again from the exchange server. The version is therefore the same and should produce the same results.. not??? When i open my outlook inbox on XP with Fax and Image Viewer I get the 'view image' button (I have since overwritten this option in the registry to use the fax viewer) W2K with MODI or the Fax viewer i get an icon on another W2K pc the fax opens... What do you think? any other suggestions ;-) thanks for your reply AA -----Original Message----- Doubt you'll find any help here. I've never seen anyone using third party products frequent this group since that is not what the group supports. Have you tried their support? -- Russ Valentine [MVP-Outlook] "AA" wrote in message ... hi, Our office network consists of similar installations of W2K PCs with Outlook 2000 clients by default, although NT and XP Pro PCs with other Outlook clients exist. We make use of Fenestrae Faxination software to send and receive faxes (.tif) to the recipients inbox. the faxination viewer is suppose to automatically open the fax attachments and this is my current problem. When opening the SAME fax attachment on various PCs the results vary. On some the fax attachment is opened and the preview displayed, on others the Fax tab(which is supposed to show the preview) and Info tab(fax info) is shown but the preview shows an icon with the file name - similar to files on the desktop - , and on other PCs the format is similar to an email with a file attached in which the user needs to click on the "View image" button to view the fax. I have changed the default viewer from the MODI (W2K) and Windows Picture and Fax Viewer (XP) with no success. The XP viewer always comes back!!! i have also deleted and redownloaded the fax forms to ensure the same fax form is used. I have not found any useful setting in Outlook or Word, our email editor. what i am trying to do it make sure that the attachment is always opened automatically on all systems. hope someone can help me with the minor but irritation problem :-) AA . . |
#7
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Fax preview problem - W2K with Faxination
Hello Russ,
i am amazed at your patience!! In outlook i have the list of emails with the preview pane below, Faxes are not displayed in this preview pane because as you said outlook does not do this. i then double click the fax, i.e. email with the fax as an attachment, to open it. it is when i do this that some PCs display the opened fax in the fax viewer automatically. on other pc an extra step is required because when i double click the mail with the attached fax to open it i get the icon/shortcut to the file first. i then have to double click this icon to see the fax in the fax viewer. So basically i need to know how to get rid of this extra step... have i explained myself a little better this time? cheers AA -----Original Message----- I have never seen any version of Outlook display a TIF file in the preview pane. TIF files always display as an attachment that you must double click to open. Routing to the Outlook Inbox is no longer even supported by Microsoft's current Fax product. -- Russ Valentine [MVP-Outlook] "AA" wrote in message ... I just reread the mail and realise i wrote a load of rubbish... i meant to say when i open the FAX in my inbox.oops ;-) Let me try again... The fax is displayed the the fax viewer in all cases; this i did by specifying the default viewer in the folder options File Types tab -- file association. The problem arises because on some W2K PCs the fax is shown as a preview but on others is just shows the icon i.e. like a desktop shortcut. is this not caused by the O.S as opposed to the viewer (in all cases i deleted and redownloaded the fax form/viewer.) All i want is the fax to be displayed automatically as opposed to having the user double click the icon. any suggestions Thanks AA -----Original Message----- You've lost me completely. It is not clear what you mean by XP. It is not clear what you mean by "opening your outlook inbox with Fax and Image viewer." Fax and Image viewer should be the default viewer for TIF files on Win2k and Win XP with Office XP. MODI should be the default only if Office 2003 is installed. What Faxination does to that equation is anyone's guess. -- Russ Valentine [MVP-Outlook] wrote in message ... Hi :-) I get the feeling it is not the fax viewer itself that is the problem because I am getting different results on different WINDOWS systems even after i have deleted the forms/viewer and downloaded it again from the exchange server. The version is therefore the same and should produce the same results.. not??? When i open my outlook inbox on XP with Fax and Image Viewer I get the 'view image' button (I have since overwritten this option in the registry to use the fax viewer) W2K with MODI or the Fax viewer i get an icon on another W2K pc the fax opens... What do you think? any other suggestions ;-) thanks for your reply AA -----Original Message----- Doubt you'll find any help here. I've never seen anyone using third party products frequent this group since that is not what the group supports. Have you tried their support? -- Russ Valentine [MVP-Outlook] "AA" wrote in message ... hi, Our office network consists of similar installations of W2K PCs with Outlook 2000 clients by default, although NT and XP Pro PCs with other Outlook clients exist. We make use of Fenestrae Faxination software to send and receive faxes (.tif) to the recipients inbox. the faxination viewer is suppose to automatically open the fax attachments and this is my current problem. When opening the SAME fax attachment on various PCs the results vary. On some the fax attachment is opened and the preview displayed, on others the Fax tab(which is supposed to show the preview) and Info tab(fax info) is shown but the preview shows an icon with the file name - similar to files on the desktop - , and on other PCs the format is similar to an email with a file attached in which the user needs to click on the "View image" button to view the fax. I have changed the default viewer from the MODI (W2K) and Windows Picture and Fax Viewer (XP) with no success. The XP viewer always comes back!!! i have also deleted and redownloaded the fax forms to ensure the same fax form is used. I have not found any useful setting in Outlook or Word, our email editor. what i am trying to do it make sure that the attachment is always opened automatically on all systems. hope someone can help me with the minor but irritation problem :-) AA . . . |
#8
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Fax preview problem - W2K with Faxination
There is not an Outlook setting that controls this. You need to look at how
these fax messages are generated and in what format they are received. If the image is embedded in a message in RTF or HTML format, it will be visible when you open the message. If not, it will require launching the viewing application. -- Russ Valentine [MVP-Outlook] wrote in message ... Hello Russ, i am amazed at your patience!! In outlook i have the list of emails with the preview pane below, Faxes are not displayed in this preview pane because as you said outlook does not do this. i then double click the fax, i.e. email with the fax as an attachment, to open it. it is when i do this that some PCs display the opened fax in the fax viewer automatically. on other pc an extra step is required because when i double click the mail with the attached fax to open it i get the icon/shortcut to the file first. i then have to double click this icon to see the fax in the fax viewer. So basically i need to know how to get rid of this extra step... have i explained myself a little better this time? cheers AA -----Original Message----- I have never seen any version of Outlook display a TIF file in the preview pane. TIF files always display as an attachment that you must double click to open. Routing to the Outlook Inbox is no longer even supported by Microsoft's current Fax product. -- Russ Valentine [MVP-Outlook] "AA" wrote in message ... I just reread the mail and realise i wrote a load of rubbish... i meant to say when i open the FAX in my inbox.oops ;-) Let me try again... The fax is displayed the the fax viewer in all cases; this i did by specifying the default viewer in the folder options File Types tab -- file association. The problem arises because on some W2K PCs the fax is shown as a preview but on others is just shows the icon i.e. like a desktop shortcut. is this not caused by the O.S as opposed to the viewer (in all cases i deleted and redownloaded the fax form/viewer.) All i want is the fax to be displayed automatically as opposed to having the user double click the icon. any suggestions Thanks AA -----Original Message----- You've lost me completely. It is not clear what you mean by XP. It is not clear what you mean by "opening your outlook inbox with Fax and Image viewer." Fax and Image viewer should be the default viewer for TIF files on Win2k and Win XP with Office XP. MODI should be the default only if Office 2003 is installed. What Faxination does to that equation is anyone's guess. -- Russ Valentine [MVP-Outlook] wrote in message ... Hi :-) I get the feeling it is not the fax viewer itself that is the problem because I am getting different results on different WINDOWS systems even after i have deleted the forms/viewer and downloaded it again from the exchange server. The version is therefore the same and should produce the same results.. not??? When i open my outlook inbox on XP with Fax and Image Viewer I get the 'view image' button (I have since overwritten this option in the registry to use the fax viewer) W2K with MODI or the Fax viewer i get an icon on another W2K pc the fax opens... What do you think? any other suggestions ;-) thanks for your reply AA -----Original Message----- Doubt you'll find any help here. I've never seen anyone using third party products frequent this group since that is not what the group supports. Have you tried their support? -- Russ Valentine [MVP-Outlook] "AA" wrote in message ... hi, Our office network consists of similar installations of W2K PCs with Outlook 2000 clients by default, although NT and XP Pro PCs with other Outlook clients exist. We make use of Fenestrae Faxination software to send and receive faxes (.tif) to the recipients inbox. the faxination viewer is suppose to automatically open the fax attachments and this is my current problem. When opening the SAME fax attachment on various PCs the results vary. On some the fax attachment is opened and the preview displayed, on others the Fax tab(which is supposed to show the preview) and Info tab(fax info) is shown but the preview shows an icon with the file name - similar to files on the desktop - , and on other PCs the format is similar to an email with a file attached in which the user needs to click on the "View image" button to view the fax. I have changed the default viewer from the MODI (W2K) and Windows Picture and Fax Viewer (XP) with no success. The XP viewer always comes back!!! i have also deleted and redownloaded the fax forms to ensure the same fax form is used. I have not found any useful setting in Outlook or Word, our email editor. what i am trying to do it make sure that the attachment is always opened automatically on all systems. hope someone can help me with the minor but irritation problem :-) AA . . . |
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