I can receive email but cannot send it.

"pegasus" wrote:

Yesterday I tried to send emails and I got an error message. I could receive
but not send. I tried all the usual things several times: turned off the
computer, turned off my router and cable modem, checked all my connections,
started fresh. The problem persists. Is this a problem with Outlook?

The following recipient(s) could not be reached:

' on 4/13/2005 12:22 PM
None of your e-mail accounts could send to this recipient.
This is the message that I get when I try to email out or forward an
email...I have outlook 2003.


"Jeff Stephenson [MSFT]" wrote:

ISPs always say it's not them...

What version of Outlook do you have? What is the complete text of the
error message you're getting? 554 is not a standard error code, so I have
no idea what your ISP is indicating...

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights


On Tue, 16 Nov 2004 02:19:07 -0800, Suzyc wrote:

"Debbie" wrote:

I've go the SAME problem. My error number is 554, and ISP
says it is not them. Tried the same things, and also
deleted and re-added my accounts, and added updates.
Nothing worked (yet). Any ideas?

-----Original Message-----
Yesterday I tried to send emails and I got an error
message. I could receive
but not send. I tried all the usual things several
times: turned off the
computer, turned off my router and cable modem, checked
all my connections,
started fresh. The problem persists. Is this a problem
with Outlook?
.

I too, have this problem. At first I couldn't send any messages and got an
error message in my system tray but it disappeared too quick for me to click
on it. I changed to Outlook Express and everything was okay using that.
I then uninstalled Office 2003 and reinstalled. This time Outlook worked
okay but only for a day or two. Then the problem returned. Uninstalling and
reinstallation of Office 2003 didn't solve the problem this time.
It is a real pain when you buy a product and it doesn't work properly!

"Debbie" wrote:

I've go the SAME problem. My error number is 554, and ISP
says it is not them. Tried the same things, and also
deleted and re-added my accounts, and added updates.
Nothing worked (yet). Any ideas?

-----Original Message-----
Yesterday I tried to send emails and I got an error
message. I could receive
but not send. I tried all the usual things several
times: turned off the
computer, turned off my router and cable modem, checked
all my connections,
started fresh. The problem persists. Is this a problem
with Outlook?
.

"pegasus" wrote:

Yesterday I tried to send emails and I got an error message. I could receive
but not send. I tried all the usual things several times: turned off the
computer, turned off my router and cable modem, checked all my connections,
started fresh. The problem persists. Is this a problem with Outlook?

I am glad to know I am not alone in this but this is really starting to tick
me off. Charter (my ISP), Dell (who I purchased from) and Microsoft are all
basically telling me that it is the other's fault. I have read all 132
threads here and tried all the helpful insights and nothing corrected the
problem. I have tried emailing with the Firewall turned off and with my
AntiVirus disabled. It all started 3 weeks ago and actually sent for about
30 seconds yesterday (at another location, not connected at home-it hasn't
sent from here in about 2 weeks). Here are my particulars.

Running Windows XP (with SP2-currently completely updated))
Inspiron 600M
Office Basic Outlook 2003 (currently completely updated)
Vexira Anti-virus (currently completely updated)
Windows Firewall

Error messages when sending:

Task Sending’ reported error (0x80042109): ‘Outlook is unable to connect to
your outgoing (SMTP) e-mail server. If you continue to receive this message,
contact your server administrator or Internet service provider (ISP).’

Task Sending' reported error (0x800CCC60) : ‘Your outgoing (SMTP) e-mail
server has reported an internal error. If you continue to receive this
message, contact your server administrator or Internet service provider
(ISP). The server responded: +OK InterMail POP3 server ready.’

Task 'Sending' reported error (0x8004210B) : 'The operation timed out
waiting for a response from the sending (SMTP) server. If you continue to
receive this message, contact your server administrator or Internet service
provider (ISP).'

I get the same error messages with Outlook Express but an IT friend of mine
told me that would be expected since they are both MS products. I haven't
been able to down load any other software to test it (Eudora, etc.).

In SAFE MODE, Outlook will not even open (something about an error in
installation).

I have reinstalled Office at least 6 times.

I have reformatted my computer completely, twice.

Charter says they do not offer secured authentification and haven't changed
to it. They couldn't even offer it to me to try.

I tried Port 25, everything timed out. I switched to Port 110 and now it
quickly gives me the error messages and somtimes times out.

All my email settings are correct and Charter did not have an IP address for
me to try (smtp.charter.net is all they offer to customers). The tech
support said they do own their server and weren't getting from anyone else.
They also said that if I can connect through the Internet (using Internet
Explorer) but can't through Outlook it was an Outlook problem. They said the
connection works the same it just uses Explorer for it or Outlook (the
protocol and server connection is the same).

I think that is everything. If you can get me to send email then you are
the greatest.

It doesn't sound like you need secure password authentication, it sounds
like you need to log into your server before you try to send. You might also
have to log on to receive before you send.

Your incoming server should be set to 110 unless told otherwise by the ISP.
Outgoing is 25, again unless the ISP tells you otherwise.

In your Outgoing Server tab check "My outgoing server (SMTP) requires
authentication". Leave "Use same settings as my incoming mail server"
selected.

If that doesn't work select the "Log on to incoming mail server before
sending mail".

See if that helps.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm


"John Bowen" John wrote in message
...
I am glad to know I am not alone in this but this is really starting to
tick
me off. Charter (my ISP), Dell (who I purchased from) and Microsoft are
all
basically telling me that it is the other's fault. I have read all 132
threads here and tried all the helpful insights and nothing corrected the
problem. I have tried emailing with the Firewall turned off and with my
AntiVirus disabled. It all started 3 weeks ago and actually sent for
about
30 seconds yesterday (at another location, not connected at home-it hasn't
sent from here in about 2 weeks). Here are my particulars.

Running Windows XP (with SP2-currently completely updated))
Inspiron 600M
Office Basic Outlook 2003 (currently completely updated)
Vexira Anti-virus (currently completely updated)
Windows Firewall

Error messages when sending:

Task Sending’ reported error (0x80042109): ‘Outlook is unable to connect
to
your outgoing (SMTP) e-mail server. If you continue to receive this
message,
contact your server administrator or Internet service provider (ISP).’

Task Sending' reported error (0x800CCC60) : ‘Your outgoing (SMTP) e-mail
server has reported an internal error. If you continue to receive this
message, contact your server administrator or Internet service provider
(ISP). The server responded: +OK InterMail POP3 server ready.’

Task 'Sending' reported error (0x8004210B) : 'The operation timed out
waiting for a response from the sending (SMTP) server. If you continue to
receive this message, contact your server administrator or Internet
service
provider (ISP).'

I get the same error messages with Outlook Express but an IT friend of
mine
told me that would be expected since they are both MS products. I haven't
been able to down load any other software to test it (Eudora, etc.).

In SAFE MODE, Outlook will not even open (something about an error in
installation).

I have reinstalled Office at least 6 times.

I have reformatted my computer completely, twice.

Charter says they do not offer secured authentification and haven't
changed
to it. They couldn't even offer it to me to try.

I tried Port 25, everything timed out. I switched to Port 110 and now it
quickly gives me the error messages and somtimes times out.

All my email settings are correct and Charter did not have an IP address
for
me to try (smtp.charter.net is all they offer to customers). The tech
support said they do own their server and weren't getting from anyone
else.
They also said that if I can connect through the Internet (using Internet
Explorer) but can't through Outlook it was an Outlook problem. They said
the
connection works the same it just uses Explorer for it or Outlook (the
protocol and server connection is the same).

I think that is everything. If you can get me to send email then you are
the greatest.

I have this exact same problem. One day it was working fine, the next,
without my changing the settings, it would no longer send. I have installed
other mail clients and determined that they work just fine. I've tried the
reinstall process as well, nothing seems to work.

"Johnny434" wrote:

I too, have this problem. At first I couldn't send any messages and got an
error message in my system tray but it disappeared too quick for me to click
on it. I changed to Outlook Express and everything was okay using that.
I then uninstalled Office 2003 and reinstalled. This time Outlook worked
okay but only for a day or two. Then the problem returned. Uninstalling and
reinstallation of Office 2003 didn't solve the problem this time.
It is a real pain when you buy a product and it doesn't work properly!

"Debbie" wrote:

I've go the SAME problem. My error number is 554, and ISP
says it is not them. Tried the same things, and also
deleted and re-added my accounts, and added updates.
Nothing worked (yet). Any ideas?

-----Original Message-----
Yesterday I tried to send emails and I got an error
message. I could receive
but not send. I tried all the usual things several
times: turned off the
computer, turned off my router and cable modem, checked
all my connections,
started fresh. The problem persists. Is this a problem
with Outlook?
.

Any resolve with your issue. I'm having the same problem

"Mike J" wrote:

I have this exact same problem. One day it was working fine, the next,
without my changing the settings, it would no longer send. I have installed
other mail clients and determined that they work just fine. I've tried the
reinstall process as well, nothing seems to work.

"Johnny434" wrote:

I too, have this problem. At first I couldn't send any messages and got an
error message in my system tray but it disappeared too quick for me to click
on it. I changed to Outlook Express and everything was okay using that.
I then uninstalled Office 2003 and reinstalled. This time Outlook worked
okay but only for a day or two. Then the problem returned. Uninstalling and
reinstallation of Office 2003 didn't solve the problem this time.
It is a real pain when you buy a product and it doesn't work properly!

"Debbie" wrote:

I've go the SAME problem. My error number is 554, and ISP
says it is not them. Tried the same things, and also
deleted and re-added my accounts, and added updates.
Nothing worked (yet). Any ideas?

-----Original Message-----
Yesterday I tried to send emails and I got an error
message. I could receive
but not send. I tried all the usual things several
times: turned off the
computer, turned off my router and cable modem, checked
all my connections,
started fresh. The problem persists. Is this a problem
with Outlook?
.

This it the error message I got with your suggestions with Use same settings
as my incoming mail server" and "Log on to incoming mail server before
sending mail".

Send test e-mail message: The specified server was found, but there was no
response from the server. Please verify that the port and SSL information is
correct. To access these settings close this dialog, then click More
Settings and click on the Advanced tab.

On the test settings everything worked but the sending test message, which
has been the problem.



John

"Ken Slovak - [MVP - Outlook]" wrote:

It doesn't sound like you need secure password authentication, it sounds
like you need to log into your server before you try to send. You might also
have to log on to receive before you send.

Your incoming server should be set to 110 unless told otherwise by the ISP.
Outgoing is 25, again unless the ISP tells you otherwise.

In your Outgoing Server tab check "My outgoing server (SMTP) requires
authentication". Leave "Use same settings as my incoming mail server"
selected.

If that doesn't work select the "Log on to incoming mail server before
sending mail".

See if that helps.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm


"John Bowen" John wrote in message
...
I am glad to know I am not alone in this but this is really starting to
tick
me off. Charter (my ISP), Dell (who I purchased from) and Microsoft are
all
basically telling me that it is the other's fault. I have read all 132
threads here and tried all the helpful insights and nothing corrected the
problem. I have tried emailing with the Firewall turned off and with my
AntiVirus disabled. It all started 3 weeks ago and actually sent for
about
30 seconds yesterday (at another location, not connected at home-it hasn't
sent from here in about 2 weeks). Here are my particulars.

Running Windows XP (with SP2-currently completely updated))
Inspiron 600M
Office Basic Outlook 2003 (currently completely updated)
Vexira Anti-virus (currently completely updated)
Windows Firewall

Error messages when sending:

Task Sending’ reported error (0x80042109): ‘Outlook is unable to connect
to
your outgoing (SMTP) e-mail server. If you continue to receive this
message,
contact your server administrator or Internet service provider (ISP).’

Task Sending' reported error (0x800CCC60) : ‘Your outgoing (SMTP) e-mail
server has reported an internal error. If you continue to receive this
message, contact your server administrator or Internet service provider
(ISP). The server responded: +OK InterMail POP3 server ready.’

Task 'Sending' reported error (0x8004210B) : 'The operation timed out
waiting for a response from the sending (SMTP) server. If you continue to
receive this message, contact your server administrator or Internet
service
provider (ISP).'

I get the same error messages with Outlook Express but an IT friend of
mine
told me that would be expected since they are both MS products. I haven't
been able to down load any other software to test it (Eudora, etc.).

In SAFE MODE, Outlook will not even open (something about an error in
installation).

I have reinstalled Office at least 6 times.

I have reformatted my computer completely, twice.

Charter says they do not offer secured authentification and haven't
changed
to it. They couldn't even offer it to me to try.

I tried Port 25, everything timed out. I switched to Port 110 and now it
quickly gives me the error messages and somtimes times out.

All my email settings are correct and Charter did not have an IP address
for
me to try (smtp.charter.net is all they offer to customers). The tech
support said they do own their server and weren't getting from anyone
else.
They also said that if I can connect through the Internet (using Internet
Explorer) but can't through Outlook it was an Outlook problem. They said
the
connection works the same it just uses Explorer for it or Outlook (the
protocol and server connection is the same).

I think that is everything. If you can get me to send email then you are
the greatest.

Based on that error message you do need SSL, so you need to clear things up
with your ISP.

Unfortunately the code used in sending a message and the test send are
different, so it's not a very accurate diagnostic tool.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm


"John Bowen" wrote in message
...
This it the error message I got with your suggestions with Use same
settings
as my incoming mail server" and "Log on to incoming mail server before
sending mail".

Send test e-mail message: The specified server was found, but there was
no
response from the server. Please verify that the port and SSL information
is
correct. To access these settings close this dialog, then click More
Settings and click on the Advanced tab.

On the test settings everything worked but the sending test message,
which
has been the problem.



John