A Microsoft Office (Excel, Word) forum. OfficeFrustration

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

Go Back   Home » OfficeFrustration forum » Microsoft Office » Setup, Installing & Configuration
Site Map Home Register Authors List Search Today's Posts Mark Forums Read  

microsoft office activation assistant for netbooks



 
 
Thread Tools Display Modes
  #21  
Old January 20th, 2010, 06:52 PM posted to microsoft.public.office.setup
Lilly
external usenet poster
 
Posts: 3
Default microsoft office activation assistant for netbooks

So no updates?

When I click the activation wizards I still only get two choices, buy or trial for 60 days.

in my view a 1 year pre paid trial means that you've paid for 1 year of office 2007 and this should be what you get.

Anyone had any joy contacting Samsung directly?

---
frmsrcurl: http://msgroups.net/microsoft.public...t-for-netbooks
  #22  
Old January 22nd, 2010, 12:44 AM posted to microsoft.public.office.setup
Doug
external usenet poster
 
Posts: 616
Default microsoft office activation assistant for netbooks



"Lilly" wrote:

So no updates?

When I click the activation wizards I still only get two choices, buy or trial for 60 days.

in my view a 1 year pre paid trial means that you've paid for 1 year of office 2007 and this should be what you get.

Anyone had any joy contacting Samsung directly?

---
frmsrcurl: http://msgroups.net/microsoft.public...t-for-netbooks
.
I've called Samsung at least 3 times, have had a online chat with them etc. Some are aware it is a problem. Others have directed me to MS. The phone # they gave me does not work. I've tried to run the MS activation wizard to get my 'regional activation' phone number with no success. I'll probably call back Samsung again. If anyone has a good MS customer service # I'd appreciate it.

  #23  
Old January 23rd, 2010, 04:35 PM posted to microsoft.public.office.setup
Edward Sammut
external usenet poster
 
Posts: 1
Default microsoft office activation assistant for netbooks

Hi there I have the same problem with my Samsung N140. Tried to call Samsung and they were unhelpful and said all software problems should be discussed with the software manufacturer not with Samsung, and all hardware problems should be referred to the place where the machine was bought. Typical. What exactly are they there to do then. Sit and tell people this all day?

My understanding is that Microsoft Office Prepaid is a different thing to the Office 60 day Trial. It it meant to come with a little card with a product key similair to the Windows one stuck to the underside of the computer. Typing it in should unlock the product for 1 year.

So, to the nice person from Microsoft who replied earlier, I think you need to understand your products better! Is there any news when this shambles will be sorted out?

---
frmsrcurl: http://msgroups.net/microsoft.public...t-for-netbooks
  #24  
Old January 28th, 2010, 10:42 PM posted to microsoft.public.office.setup
C Eberle
external usenet poster
 
Posts: 2
Default microsoft office activation assistant for netbooks

New Samsung, same problem...



---
frmsrcurl: http://msgroups.net/microsoft.public...t-for-netbooks
  #25  
Old January 28th, 2010, 11:08 PM posted to microsoft.public.office.setup
C Eberle
external usenet poster
 
Posts: 2
Default microsoft office activation assistant for netbooks

Having a look around in some messageboards it looks as if Samsung blames MS for turning the activation page off. It would be nice to know who is responsible for this nasty surprise (a main reason for choosing the Samsung was the one year trial) to resolve the situation.

Honestly I do feel misled as the box does not include what I paid for.

---
frmsrcurl: http://msgroups.net/microsoft.public...t-for-netbooks
  #26  
Old January 29th, 2010, 07:12 PM posted to microsoft.public.office.setup
franzi
external usenet poster
 
Posts: 1
Default microsoft office activation assistant for netbooks

On Jan 12, 10:44*pm, Rich Torr / wrote:
I've just taken delivery of a Samsung N140 Netbook with Windows 7 and have exactly the same problem. MS Office is preinstalled together with a desktop icon labelled 'Microsoft Office 1-year Prepaid - Online' This runs "C:\Program Files\Microsoft Office Activation Assistant for Netbooks\" which hitshttps://trial.trymicrosoftoffice.com/netbook/connect.aspxgiving the following error: HTTP Error 401.2 - Unauthorized: Access is denied due to server configuration.
Internet Information Services (IIS).
Have logged a service request with Samsung and will post back with an update.

Did you get anywhere with Samsung?

I can't tell where this problem extends to. It is the same on my N140
bought 2 weeks ago from Amazon in the UK. The Amazon remedy seems to
go no further than sending the netbook back for a refund, which I
don't want to do as other software is now installed and personalised.

I get the impression that this problem also applies to the USA?

I don't know how to deal with it, except through Samsung, as they must
be responsible for what they have loaded on to their product before
shipping.

If anyone cracks the problem, please post here.
--
franzi
  #27  
Old February 13th, 2010, 01:52 PM posted to microsoft.public.office.setup
mark
external usenet poster
 
Posts: 5
Default microsoft office activation assistant for netbooks

We've had the same problem with a Samsung N140 bought yesterday for my girlfriend (£229 from Carphone Warehouse, very good price!). I actually had an N140 for my birthday back in September 09 when they first came out, and I registered my Office 1 year trial while in the US at the end of October 09. I used the icon on the desktop and I remember the product key being already present and just 'clicking next'. My free 1 year is still running now without any trouble.

We have just spoken to two different people at Samsung tech support, the second person was actually reasonably helpful. He said that Microsoft themselves pulled the plug on the one year trials and now force everyone to the 60 day trial. He recommended installing OpenOffice (which I've used many times before).

I was just wondering if anyone had any experience of using a retail package of Office 2007 Home and Student? I believe they come with 3 licences. Is it possible to use one of those licences with the Samsung installation if they haven't already been used?

Mark.

---
frmsrcurl: http://msgroups.net/microsoft.public...t-for-netbooks
  #28  
Old April 8th, 2010, 12:05 AM posted to microsoft.public.office.setup
sawbrids
external usenet poster
 
Posts: 1
Default microsoft office activation assistant for netbooks

I just got the same laptop and am having the exact same problem - where is
the product key??

Is this "one year prepaid online" business all rubbish?



"franzi" wrote:

On Jan 12, 10:44 pm, Rich Torr / wrote:
I've just taken delivery of a Samsung N140 Netbook with Windows 7 and have exactly the same problem. MS Office is preinstalled together with a desktop icon labelled 'Microsoft Office 1-year Prepaid - Online' This runs "C:\Program Files\Microsoft Office Activation Assistant for Netbooks\" which hitshttps://trial.trymicrosoftoffice.com/netbook/connect.aspxgiving the following error: HTTP Error 401.2 - Unauthorized: Access is denied due to server configuration.
Internet Information Services (IIS).
Have logged a service request with Samsung and will post back with an update.

Did you get anywhere with Samsung?

I can't tell where this problem extends to. It is the same on my N140
bought 2 weeks ago from Amazon in the UK. The Amazon remedy seems to
go no further than sending the netbook back for a refund, which I
don't want to do as other software is now installed and personalised.

I get the impression that this problem also applies to the USA?

I don't know how to deal with it, except through Samsung, as they must
be responsible for what they have loaded on to their product before
shipping.

If anyone cracks the problem, please post here.
--
franzi
.

  #29  
Old April 17th, 2010, 10:58 PM posted to microsoft.public.office.setup
liverbird_uk
external usenet poster
 
Posts: 1
Default microsoft office activation assistant for netbooks



"Techie Cheese" wrote:

The servers are being updated which is causing the return of this error
message. Please use the 25 boots for the trial and check back shortly.
Apologize for the inconvenience.

"Rich Torr" wrote:

I've just taken delivery of a Samsung N140 Netbook with Windows 7 and have exactly the same problem. MS Office is preinstalled together with a desktop icon labelled 'Microsoft Office 1-year Prepaid - Online' This runs "C:\Program Files\Microsoft Office Activation Assistant for Netbooks\" which hits https://trial.trymicrosoftoffice.com...k/connect.aspx giving the following error: HTTP Error 401.2 - Unauthorized: Access is denied due to server configuration.
Internet Information Services (IIS).
Have logged a service request with Samsung and will post back with an update.

---
frmsrcurl: http://msgroups.net/microsoft.public...t-for-netbooks
.


Ok so in January they said the servers are being updated?
It's now April! what's going on?

I too have a samsung netbook and it says we have a "one year prepaid online"
.... I've had my netbook for a few months but only recently wanted to use the
Office program and so needed to validate and enter the key .... I'll be
demanding a refund from Samsung if they fob this one off, part of the reason
I chose this netbook over another was for the 1 year Office applications.

Has anybody been able to sort this out?

  #30  
Old May 5th, 2010, 10:12 PM posted to microsoft.public.office.setup
bee
external usenet poster
 
Posts: 1
Default microsoft office activation assistant for netbooks

Its now may, still no response or info about what we samsung netbook users are supposed to do. I think i will return mine if they do not sort out anything soon. If everyone using the netbook done the same i think samsung would have a problem on there hands.

When you go shopping anything you buy is covered by a law called the Sale of Goods Act 1979. This means that when you buy a product it should be:
as described
fit for purpose
of satisfactory quality.

I think it says it all above product not as described !!!!!!!!





---
frmsrcurl: http://msgroups.net/microsoft.public...t-for-netbooks
 




Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Forum Jump


All times are GMT +1. The time now is 11:23 PM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Copyright ©2004-2024 OfficeFrustration.
The comments are property of their posters.