Severe problems activating Office Professional Edition 2003

On Fri, 2 Sep 2005 22:52:02 -0700, "ENACL125"
wrote:

Thanks Peter. When I go into Explore and right-click on the CD drive and go
to properties, it says the disc has 391MB of used space and 0MB of free space.

Also, whenever I've installed it onto my computer I've done a custom install
(just out of curiosity, to see what's on there), and I therefore know that it
has Access, Excel, Word, Outlook, Powerpoint and Publisher, and when I go
into the Microsoft Office sub-menu of my programmes menu, all these
programmes are indeed there, plus another sub-menu called Microsoft Office
Tools, containing 9 items (Activation Wizard isn't one of them!).

From what you wrote, it sounds like the full version to me. Do you think so?

Many thanks.

"Peter Foldes" wrote:

If you put in that OEM CD and right click and select Explore. What is the size of that Office Proffessional file on that OEM CD. You also mentioned that this OEM CD is marked as OEM Software. How many other programs are on this Software CD. I am trying to deduct what and if it is actually a full version of Office which should take up most or all of that CD.

Can you post back with the above answers. I got a feeling that it is not the full version or it may contain only Word,etc. It may also be a trial of Office 2003.

--
Peter

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"ENACL125" wrote in message ...
Hi Peter, sorry, I'm not quite sure which it is, but let me tell you what I
do know.

When I got the computer there was a trial version of Office Standard
installed.

The PC manufacturer (MESH, in the UK) also sent me the disk for Office
Professional, which I'd purchased as part of my computer, but was not
installed by MESH.

On the packet for that disk, on the Certificate of Authenticity, it says
says OEM Software.

At no stage since I installed Professional Edition has the Activation Wizard
run, and now it's gone into reduced functionality.

One other thing, this evening, I've also run Windows Install Clean Up
(msicuu2.exe), but that hasn't made any difference - ie OAW doesn't start
when I start an Office programme and nothing at all happens when I do Help
Activate Product.

Hope that's in some way helpful.

I really appreciate your help, and that of anyone else who's reading my posts.


That disc which you call "Professional Edition" is little larger than
"Basic Edition", which contains only Word, Excel, and Outlook, yet
takes up 221MB. I'm sure that the Pro disc takes up much more than
391MB, but I might be mistaken. In addition, (at least here in the
'States), only Microsoft 2003 Basic Edition may be sold as OEM
software.

Donald L McDaniel
Please reply to the original thread.
If you must reply via email, remove the obvious
from my email address before sending.
================================================== =====

Yes, Peter - this is what Milly suggested as well (see above), but, as I
wrote in my original post (para 6), this was one of the first things I tried.

I've basically been attempting to remove all traces of any Office product
from my machine and then re-install the new product, but this approach has
not worked.

I also noticed yesterday that even after uninstalling everything and using
the Windows Install Clean Up tool (msicuu2.exe), there are a large number of
folders relating to Office left in the registry. As Clean Up is supposed to
remove such references, it doesn't seem to be doing its job properly.

Any other ideas would be welcome.



"Peter Foldes" wrote:

Did you try and uninstall the old Trial version and this new one. Then re-install only the Office Pro. Try uninstalling all Office products and try a new install.

--
Peter

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"ENACL125" wrote in message ...
Thanks Peter. When I go into Explore and right-click on the CD drive and go
to properties, it says the disc has 391MB of used space and 0MB of free space.

Also, whenever I've installed it onto my computer I've done a custom install
(just out of curiosity, to see what's on there), and I therefore know that it
has Access, Excel, Word, Outlook, Powerpoint and Publisher, and when I go
into the Microsoft Office sub-menu of my programmes menu, all these
programmes are indeed there, plus another sub-menu called Microsoft Office
Tools, containing 9 items (Activation Wizard isn't one of them!).

From what you wrote, it sounds like the full version to me. Do you think so?

Many thanks.

"Peter Foldes" wrote:

If you put in that OEM CD and right click and select Explore. What is the size of that Office Proffessional file on that OEM CD. You also mentioned that this OEM CD is marked as OEM Software. How many other programs are on this Software CD. I am trying to deduct what and if it is actually a full version of Office which should take up most or all of that CD.

Can you post back with the above answers. I got a feeling that it is not the full version or it may contain only Word,etc. It may also be a trial of Office 2003.

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"ENACL125" wrote in message ...
Hi Peter, sorry, I'm not quite sure which it is, but let me tell you what I
do know.

When I got the computer there was a trial version of Office Standard
installed.

The PC manufacturer (MESH, in the UK) also sent me the disk for Office
Professional, which I'd purchased as part of my computer, but was not
installed by MESH.

On the packet for that disk, on the Certificate of Authenticity, it says
says OEM Software.

At no stage since I installed Professional Edition has the Activation Wizard
run, and now it's gone into reduced functionality.

One other thing, this evening, I've also run Windows Install Clean Up
(msicuu2.exe), but that hasn't made any difference - ie OAW doesn't start
when I start an Office programme and nothing at all happens when I do Help
Activate Product.

Hope that's in some way helpful.

I really appreciate your help, and that of anyone else who's reading my posts.





"Peter Foldes" wrote:

Is your Office 2003 Professional a Retail version or an Update version

--
Peter

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"ENACL125" wrote in message ...
Milly, thanks for this, but, as noted in paragraph six of my original post, I
have already tried uninstalling both products and reinstalling the version
that I purchased.

Anyone have any other ideas, please?

"Milly Staples [MVP - Outlook]" wrote:

Uninstall both products and install your purchased retail version.

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, ENACL125 asked:

| When I took delivery of my PC a couple of months ago, it had a trial
| version of Office Standard Edition 2003 installed. I was not prompted
| to activate the software, so I just thought I would install the
| Office Professional Edition 2003 I had purchased with my computer
| when the trial version of Office Standard Edition ran out.
|
| After a few weeks, the trial version went into reduced functionality
| mode, so I installed Office Professional, which then worked fine for
| the last few weeks.
|
| Today, Office Professional has gone into reduced functionality mode
| and it has occurred to me (having been to many websites this evening
| to work out why this has happened) that the Activation Wizard did not
| appear when I installed Office Professional and has not appeared
| since.
|
| I have tried to do Help Activate Product from the menu at the top
| of the screen in all of the office programmes (ie Outlook, Word,
| Excel, etc), but nothing happens. I do not even get a dialogue box to
| say that the product has already been activated, which I believe
| should happen if the product has been activated.
|
| I also tried something that I found on the Microsoft support site.
| They suggested removing a file called opa11.dat in C:\Documents and
| settings\All users\Application data\Microsoft\Office\Data, which can
| apparently sometimes prevent the activation wizard from working. I
| did this, and tried starting an office programme and doing Help
| Activate product, but again nothing happened.
|
| I have also this evening uninstalled both Office Professional and
| Office Standard (which was still on the list of programmes in
| add/remove software), then reinstalled Office Professional. The
| Activation Wizard did not appear when I started any of the Office
| programmes, and all the programmes were still in reduced
| functionality mode.
|
| Finally this evening, I called the Microsoft activation helpline.
| They could not activate my software because I need an Identification
| ID apparently. But they did suggest that I uninstall office
| Professional again, defragment the drive, shut down the computer and
| then reinstall the software. I tried this (and I also deleted the
| opa11.dat file after I'd reinstalled Office and before I started up
| any office programmes), but the Activation Wizard still did not
| appear, either when I started any of the Office programmes, or when I
| did Help Activate product in any of them.
|
| Does anyone have any ideas, please?