If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Lost hosted email
I am sure in the amass of brilliance out there someone must have a solution
to this - We are using Outlook 2007 and our email is hosted by AT&T so our email is pulled down from a POP3 account. For the most part all the users have no problem, yet have two people that seem to be having continual issues. In working with AT&T they have told me they have gone through their logs and show the missing email arrives at their server (from what I understand it could be retrieved in webmail). From here the email appears to get lost somewhere between the webmail and Outlook because it never arrives. The email is comin in from inside and outside the company and both are being lost. It is not all email but enough to notice. Since it is not always known when something is sent - it is not always known when something is lost. I hope that makes sense and someone can assist me with this. THanks in advance |
#2
|
|||
|
|||
Lost hosted email
|
#4
|
|||
|
|||
Lost hosted email
"Bob M" wrote in message
... I will try that, but my question would be - if that was the problem - wouldn't that happen to everyone at our office? Perhaps but not necessarily. -- Brian Tillman [MVP-Outlook] |
#5
|
|||
|
|||
Lost hosted email
Thanks again for the reply -
Strangely enough the virus protection was already off for email scanning. Is it at all possible it could be a problem with our firewall or maybe our provider? "Brian Tillman [MVP - Outlook]" wrote: "Bob M" wrote in message ... I will try that, but my question would be - if that was the problem - wouldn't that happen to everyone at our office? Perhaps but not necessarily. -- Brian Tillman [MVP-Outlook] |
#6
|
|||
|
|||
Lost hosted email
"Bob M" wrote in message
... Strangely enough the virus protection was already off for email scanning. Is it at all possible it could be a problem with our firewall or maybe our provider? Not likely a firewall issue. Firewalls aren't selective. Either the traffic gets through on those ports or it doesn't. Unless the firewall also includes other processing (like some "antispam firewalls"), it won't cause this. Your provider is probably Yahoo, since AT&T contracts with them for e-mail hosting. Your server settings will indicate if this is the case because their names will contain "yahoo.com". My experience with Yahoo's servers don't indicate that what you describe is a particular issue. Try running Outlook in safe mode (hold Ctrl when you start Outlook) for a while and see if the symptoms change. If they do, then it's a stroing indication you have an add-in that's contributing to the problem. I'd also log into the mailbox via a web browser, if you can, and check for any server-side issues. If, say, the server has an antispam filter enabled and moves the messages to the server-side Junk folder, you won't see it on the Outlook end because it won't be available for downloading, yet the server logs will show the message's arrival as you describe. -- Brian Tillman [MVP-Outlook] |
Thread Tools | |
Display Modes | |
|
|