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Microsoft 2003 Crash every now and then
Many of us in our project face the same issue. We use Office 2003 SP2, VSTO
2005 on VS 2005. Happens both in debug and run mode. It is very inconsistent, and there is no specific sequence of steps which leads to this. And it doesn't happen everyday. It can happen while the application is in the middle of processing something, or even when we do a simple thing like move from one cell to another (note: we don't allow save workbook in our app.). On my pc, it started happening since 4/26/07 based on my event logs: Item Value Event Application Failure Bucket ID Not Available Bucket Table Not Available Application excel.exe Application Version 11.0.8120.0 Application Stamp 4578a992 Module unknown Module Version 0.0.0.0 Module Stamp 00000000 Debug 0 Offset 0f02242a Date 4/26/2007 4:45:15 PM .. .. .. .. Event Application Failure Bucket ID Not Available Bucket Table Not Available Application excel.exe Application Version 11.0.8134.0 Application Stamp 46155470 Module unknown Module Version 0.0.0.0 Module Stamp 00000000 Debug 0 Offset 06f4e78e Date 7/5/2007 2:51:55 PM As opposed to requesting us to clean up so many things as Emily has suggested (which I am going to try anyway), I would appreciated if a proper fix is provided for this by Microsoft, because we cannot expect our customers to perform the same steps at the customer site. Hope you understand. Any help in this regards is appreciated. -- Thanks Geetha. "Emily Lin [MSFT]" wrote: Hi Parameswaran.N, Does Office 2003 keep working fine? Please feel free to respond to the newsgroups if you need any additional help. Sincerely, Emily Lin, Microsoft Online Partner Support Get Secure! - www.microsoft.com/security ================================================== ==== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue. ================================================== ==== This posting is provided "AS IS" with no warranties, and confers no rights. ================================================== ==== -------------------- | X-Tomcat-ID: 133929186 | References: | MIME-Version: 1.0 | Content-Type: text/plain | Content-Transfer-Encoding: 7bit | From: (Emily Lin [MSFT]) | Organization: Microsoft | Date: Mon, 11 Jun 2007 09:41:51 GMT | Subject: Microsoft 2003 Crash every now and then | X-Tomcat-NG: microsoft.public.office.misc | Message-ID: | Newsgroups: microsoft.public.office.misc | Lines: 141 | Path: TK2MSFTNGHUB02.phx.gbl | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:18229 | NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182 | | Hi Parameswaran.N, | | Hope Office works fine after applying the updates! In case that the issue | recur, please post back. If anything is unclear or if you have any other | concerns, please don't hesitate to contact me. | | Regards, | | Emily Lin | | Microsoft Online Partner Support | Get Secure! - www.microsoft.com/security | ================================================== == | When responding to posts, please "Reply to Group" via your newsreader so | that others may learn and benefit from your issue. | ================================================== == | This posting is provided "AS IS" with no warranties, and confers no rights. | | -------------------- | | Thread-Topic: Microsoft 2003 Crash every now and then | | thread-index: AcerMW7JvxEO2Ay9REWpAeAlSu6a3w== | | X-WBNR-Posting-Host: 207.46.192.207 | | From: =?Utf-8?B?S29tYW5kdXIgS2FubmFu?= | | References: | | | | | Subject: Microsoft 2003 Crash every now and then | | Date: Sun, 10 Jun 2007 00:32:00 -0700 | | Lines: 98 | | Message-ID: | | MIME-Version: 1.0 | | Content-Type: text/plain; | | charset="Utf-8" | | Content-Transfer-Encoding: 7bit | | X-Newsreader: Microsoft CDO for Windows 2000 | | Content-Class: urn:content-classes:message | | Importance: normal | | Priority: normal | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826 | | Newsgroups: microsoft.public.office.misc | | Path: TK2MSFTNGHUB02.phx.gbl | | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:18184 | | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149 | | X-Tomcat-NG: microsoft.public.office.misc | | | | Hi Emily, | | Thnks alot for the reply. | | We had applied the office SP updated as per specified by | micosoft. | | We will wait for the reoccurence and If that occurs we will trap as per | you | | have said in the below mail. | | | | | | Regards | | Parameswaran.N | | | | "Emily Lin [MSFT]" wrote: | | | | Hi Parameswaran.N, | | | | Does the issue (Word crashes when opening/saving) occur when you keep | | running under Windows safe mode? | | | | Do you have any clue when such an issue will occur? | | | | Please take a screen shot of the exact error message and send it to me. | | Note: There should be a link for the detail error information in the | error | | report, please click the link to show the detail error and then take a | | screen shot of it. It is very important for us to resolve the issue | more | | efficiently. Thanks for your cooperation and patience. | | | | For more information about How to troubleshoot error messages that you | | receive in Word, refer to the following KB articles. | | | | 822645 How to troubleshoot error messages that you receive in Word 2003 | or | | in Word 2002 (Part 1) | | http://support.microsoft.com/default...b;EN-US;822645 | | | | 822646 How to troubleshoot error messages that you receive in Word 2003 | or | | in Word 2002 (Part 2) | | http://support.microsoft.com/default...b;EN-US;822646 | | | | 822648 How to troubleshoot error messages that you receive in Word | (Part 3) | | http://support.microsoft.com/default...b;EN-US;822648 | | | | If anything is unclear or if you have any other concerns, please don't | | hesitate to contact me. | | | | Sincerely, | | | | Emily Lin, | | Microsoft Online Partner Support | | | | Get Secure! - www.microsoft.com/security | | ================================================== ==== | | When responding to posts, please "Reply to Group" via your newsreader | so | | that others may learn and benefit from this issue. | | ================================================== ==== | | This posting is provided "AS IS" with no warranties, and confers no | rights. | | ================================================== ==== | | | | | | -------------------- | | | Thread-Topic: Microsoft 2003 Crash every now and then | | | thread-index: AceoBucVSiwV4RfiQm2LbR/iFgkxcA== | | | X-WBNR-Posting-Host: 207.46.19.197 | | | From: =?Utf-8?B?S29tYW5kdXIgS2FubmFu?= | | | References: | | | | | Subject: Microsoft 2003 Crash every now and then | | | Date: Tue, 5 Jun 2007 23:50:00 -0700 | | | Lines: 12 | | | Message-ID: | | | MIME-Version: 1.0 | | | Content-Type: text/plain; | | | charset="Utf-8" | | | Content-Transfer-Encoding: 7bit | | | X-Newsreader: Microsoft CDO for Windows 2000 | | | Content-Class: urn:content-classes:message | | | Importance: normal | | | Priority: normal | | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826 | | | Newsgroups: microsoft.public.office.misc | | | Path: TK2MSFTNGHUB02.phx.gbl | | | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:17888 | | | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149 | | | X-Tomcat-NG: microsoft.public.office.misc | | | | | | Hi, | | | | | | Thanks for your reply | | | | | | To put more lights in the question, the problem occurs very rarely | not | | at | | | continuous intervals. | | | I have also done what you have specified. | | | But the problem still persist. | | | | | | waiting for your reply | | | | | | Parameswaran.N | | | | | | | | | | | |
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