Microsoft 2003 Crash every now and then

Hi,
Operating System: Windows XP
Service pack : 2
Office 2003 : Sp2

Problem
---------

When I am working in any of the Office application and when I try to save /
when I try to open the existing file Office gets crash

It say please send the report to Microsoft....
and
It says Microsoft Office Word is currently recovering ur document..

Error
------
I took the below from the event viewer

Faulting application winword.exe, version 11.0.6568.0, stamp 42e178a5,
faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault
address 0x834e74c9.

If am not able to paste the screen shot I would have done It.

Troubleshoot
------------------
Repaired it
Applied the service pack again
and finally reinstalled the office and Installed



Parameswaran.N

Hi Partner,

Thank you for posting here!

According to your description, my understanding on this issue is:
1. When you try to save/open the existing Office documents, Office 2003
crashes.
2. You have repaired/reinstalled Office 2003. However, the issue persists.
If I have misunderstood your concern, please let me know.

Based on my research, the issue may occur under several situations. Let's
perform the following steps to narrow down this issue and resolve the
issue. Your patience and cooperation will be appreciated.

#1 Completely uninstall/reinstall Office 2003 to see if it works
=================
The issue may be caused that some registry keys for Office 2003 were
corrupted and it cannot fixed by normal uninstall/reinstall process for
Office 2003. Let's use the Windows Installer Cleanup Utility to
remove/reinstall Office 2003 to see if it works.

1. Download and install the Windows Installer Cleanup Utility.
http://download.microsoft.com/downlo...8-80E8-983A48D
5E1BD/msicuu2.exe
2. After you install the Windows Installer CleanUp Utility, click Start
menu- All Programs- Windows Install Clean Up.
3. Highlight Microsoft Office 2003 entry in the list and then click Remove.
Quit the Utility.
4. Rename the "Microsoft Office" folder as "Office Old" which is located in
the C:\Program Files.
5. Click Start menu- Run, type "regedit" (without the quotation marks) in
the Open box and press Enter.
6. Locate the two registry keys below and click Delete from the Edit menu.
Click OK on the pop-up warning dialog box.
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0
7. Click Start menu- Run, type "%Temp%" (without the quotation marks) in
the Open box and press Enter.
8. Empty the %Temp% folder. [Note: If you are unable to empty temp folder,
please come into Windows safe mode to empty the temp folder: restart
computer and keep pressing F8 to come into Windows safe mode.]
9. Empty the Recycle Bin.
10. Restart your computer and then reinstall Office 2003. Check and install
updates for Office 2003.

Test the issue. What is the result?

If the issue persists after we completely uninstall/reinstall Office 2003,
the issue is mostly caused by the third party software which affects the
Office 2003 applications. We need to narrow down the issue and check the
third party software on the computer.

#2 check the Anti-virus program, PDF addin, Printers on the computer
=================
1. Temporarily disable the Antivirus program for it scanning the Office
documents and then test the issue. What is the result?
2. Go to Start menu Printers and Faxes delete all the Printers except
the Office built-in printer - Microsoft Office Document Image Writer to
test the issue. What is the result?
3. Did you install any PDF addins in the Office 2003 application, such as
Adobe PDF add-in? If so, disable the PDF addin and test the issue again.

#3 come into Windows safe mode to test the issue
============
Windows safe mode: All the third-party software and the unnecessary
hardware driver (such as video card, network card¡*) is disabled.

1. Restart your computer
2. Keep press F8, until the screen "Windows Advanced Options Menu" appears.
3. Press "Up arrow" in the keyboard to select "Safe Mode", press "Enter"

Is the Office 2003 application working fine under Windows safe mode?

#4 Come into Windows Clean Boot Mode (Windows XP)
=================================
It will disable all third party software from loading at startup so that we
can narrow down if the issue is related to the third party software.

1. Click Start menu- Run, type "msconfig" (without the quotation marks) in
the Open box and press Enter.
2. On the General tab, choose Selective Startup; click to clear the
"Process System.ini File", "Process WIn.ini File", "Load System Services"
and "Load Startup Items" check boxes. You cannot clear the "Use Original
Boot.ini" radio button.
Note: You can click the Normal Startup radio button to return to the normal
Windows Startup after the test.

3. Click the "Services" tab. Check "Hide all microsoft services", click
disable all. If the "disable all" is not available, please just skip it.
4. Click the "Startup" tab, click "disable all". If the "disable all" is
not available, please just skip it.

5. Click OK.
6. Restart the computer.

Is the Office 2003 application working fine under Windows clean boot mode?

Please perform the above steps and let me know the result. If anything is
unclear or if you have any other concerns, please don't hesitate to contact
me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

================================================== ====
PLEASE NOTE: The partner managed newsgroups are provided to assist with
break/fix issues and simple how to questions.

We also love to hear your product feedback!
Let us know what you think by posting
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================================================== ====

--------------------
| Thread-Topic: Microsoft 2003 Crash every now and then
| thread-index: AcelviCcGg3E1cuXSrGwQGo0vSeUtQ==
| X-WBNR-Posting-Host: 207.46.19.197
| From: =?Utf-8?B?S29tYW5kdXIgS2FubmFu?=
| Subject: Microsoft 2003 Crash every now and then
| Date: Sun, 3 Jun 2007 02:04:01 -0700
| Lines: 35
| Message-ID:
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| Newsgroups: microsoft.public.office.misc
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:17650
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.office.misc
|
| Hi,
| Operating System: Windows XP
| Service pack : 2
| Office 2003 : Sp2
|
| Problem
| ---------
|
| When I am working in any of the Office application and when I try to save
/
| when I try to open the existing file Office gets crash
|
| It say please send the report to Microsoft....
| and
| It says Microsoft Office Word is currently recovering ur document..
|
| Error
| ------
| I took the below from the event viewer
|
| Faulting application winword.exe, version 11.0.6568.0, stamp 42e178a5,
| faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault
| address 0x834e74c9.
|
| If am not able to paste the screen shot I would have done It.
|
| Troubleshoot
| ------------------
| Repaired it
| Applied the service pack again
| and finally reinstalled the office and Installed
|
|
|
| Parameswaran.N
|
|

Hi customer,

Try the following suggestions to see if it works.

#1 Completely uninstall/reinstall Office 2003 to see if it works
=================
The issue may be caused that some registry keys for Office 2003 were
corrupted and it cannot fixed by normal uninstall/reinstall process for
Office 2003. Let's use the Windows Installer Cleanup Utility to
remove/reinstall Office 2003 to see if it works.

1. Download and install the Windows Installer Cleanup Utility.
http://download.microsoft.com/downlo...8-80E8-983A48D
5E1BD/msicuu2.exe
2. After you install the Windows Installer CleanUp Utility, click Start
menu- All Programs- Windows Install Clean Up.
3. Highlight Microsoft Office 2003 entry in the list and then click Remove.
Quit the Utility.
4. Rename the "Microsoft Office" folder as "Office Old" which is located in
the C:\Program Files.
5. Click Start menu- Run, type "regedit" (without the quotation marks) in
the Open box and press Enter.
6. Locate the two registry keys below and click Delete from the Edit menu.
Click OK on the pop-up warning dialog box.
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0
7. Click Start menu- Run, type "%Temp%" (without the quotation marks) in
the Open box and press Enter.
8. Empty the %Temp% folder. [Note: If you are unable to empty temp folder,
please come into Windows safe mode to empty the temp folder: restart
computer and keep pressing F8 to come into Windows safe mode.]
9. Empty the Recycle Bin.
10. Restart your computer and then reinstall Office 2003. Check and install
updates for Office 2003.

Test the issue. What is the result?

If the issue persists after we completely uninstall/reinstall Office 2003,
the issue is mostly caused by the third party software which affects the
Office 2003 applications. We need to narrow down the issue and check the
third party software on the computer.

#2 check the Anti-virus program, PDF addin, Printers on the computer
=================
1. Temporarily disable the Antivirus program for it scanning the Office
documents and then test the issue. What is the result?
2. Go to Start menu Printers and Faxes delete all the Printers (???
Keep the Office built-in printer - Microsoft Office Document Image
Writer)to test the issue. What is the result?
3. Did you install any PDF addins in the Office 2003 application, such as
Adobe PDF add-in? If so, disable the PDF addin and test the issue again.

#3 come into Windows safe mode to test the issue
============
Windows safe mode: All the third-party software and the unnecessary
hardware driver (such as video card, network card¡*) is disabled.

1. Restart your computer
2. Keep press F8, until the screen "Windows Advanced Options Menu" appears.
3. Press "Up arrow" in the keyboard to select "Safe Mode", press "Enter"

Is the Office 2003 application working fine under Windows safe mode?

#4 Come into Windows Clean Boot Mode (Windows XP)
=================================
It will disable all third party software from loading at startup so that we
can narrow down if the issue is related to the third party software.

1. Click Start menu- Run, type "msconfig" (without the quotation marks) in
the Open box and press Enter.
2. On the General tab, choose Selective Startup; click to clear the
"Process System.ini File", "Process WIn.ini File", "Load System Services"
and "Load Startup Items" check boxes. You cannot clear the "Use Original
Boot.ini" radio button.
Note: You can click the Normal Startup radio button to return to the normal
Windows Startup after the test.

3. Click the "Services" tab. Check "Hide all microsoft services", click
disable all. If the "disable all" is not available, please just skip it.
4. Click the "Startup" tab, click "disable all". If the "disable all" is
not available, please just skip it.

5. Click OK.
6. Restart the computer.

Is the Office 2003 application working fine under Windows clean boot mode?

Please perform the above steps and let me know the result. If anything is
unclear or if you have any other concerns, please don't hesitate to contact
me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

================================================== ====
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
================================================== ====
This posting is provided "AS IS" with no warranties, and confers no rights.
================================================== ====


--------------------
| Thread-Topic: Microsoft 2003 Crash every now and then
| thread-index: AcelviCcGg3E1cuXSrGwQGo0vSeUtQ==
| X-WBNR-Posting-Host: 207.46.19.197
| From: =?Utf-8?B?S29tYW5kdXIgS2FubmFu?=
| Subject: Microsoft 2003 Crash every now and then
| Date: Sun, 3 Jun 2007 02:04:01 -0700
| Lines: 35
| Message-ID:
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| Newsgroups: microsoft.public.office.misc
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:17650
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.office.misc
|
| Hi,
| Operating System: Windows XP
| Service pack : 2
| Office 2003 : Sp2
|
| Problem
| ---------
|
| When I am working in any of the Office application and when I try to save
/
| when I try to open the existing file Office gets crash
|
| It say please send the report to Microsoft....
| and
| It says Microsoft Office Word is currently recovering ur document..
|
| Error
| ------
| I took the below from the event viewer
|
| Faulting application winword.exe, version 11.0.6568.0, stamp 42e178a5,
| faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault
| address 0x834e74c9.
|
| If am not able to paste the screen shot I would have done It.
|
| Troubleshoot
| ------------------
| Repaired it
| Applied the service pack again
| and finally reinstalled the office and Installed
|
|
|
| Parameswaran.N
|
|

did you remember:

http://office.microsoft.com/en-us/do...798601033.aspx

---------------

this one is easier:

http://office.microsoft.com/en-us/do...incatalog.aspx


"Komandur Kannan" wrote in message ...
Hi,
Operating System: Windows XP
Service pack : 2
Office 2003 : Sp2

Problem
---------

When I am working in any of the Office application and when I try to save /
when I try to open the existing file Office gets crash

It say please send the report to Microsoft....
and
It says Microsoft Office Word is currently recovering ur document..

Error
------
I took the below from the event viewer

Faulting application winword.exe, version 11.0.6568.0, stamp 42e178a5,
faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault
address 0x834e74c9.

If am not able to paste the screen shot I would have done It.

Troubleshoot
------------------
Repaired it
Applied the service pack again
and finally reinstalled the office and Installed



Parameswaran.N

Hi customer,

How's everything going?

I'm wondering if the suggestion has helped or if you have any further
questions. Please feel free to respond to the newsgroups if you need any
additional help.

Have a nice day!

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

================================================== ====
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
================================================== ====
This posting is provided "AS IS" with no warranties, and confers no rights.
================================================== ====


--------------------
| X-Tomcat-ID: 70162651
| References:
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
| From: (Emily Lin [MSFT])
| Organization: Microsoft
| Date: Mon, 04 Jun 2007 05:34:47 GMT
| Subject: Microsoft 2003 Crash every now and then
| X-Tomcat-NG: microsoft.public.office.misc
| Message-ID:
| Newsgroups: microsoft.public.office.misc
| Lines: 167
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:17696
| NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
|
| Hi customer,
|
| Try the following suggestions to see if it works.
|
| #1 Completely uninstall/reinstall Office 2003 to see if it works
| =================
| The issue may be caused that some registry keys for Office 2003 were
| corrupted and it cannot fixed by normal uninstall/reinstall process for
| Office 2003. Let's use the Windows Installer Cleanup Utility to
| remove/reinstall Office 2003 to see if it works.
|
| 1. Download and install the Windows Installer Cleanup Utility.
|
http://download.microsoft.com/downlo...8-80E8-983A48D
| 5E1BD/msicuu2.exe
| 2. After you install the Windows Installer CleanUp Utility, click Start
| menu- All Programs- Windows Install Clean Up.
| 3. Highlight Microsoft Office 2003 entry in the list and then click
Remove.
| Quit the Utility.
| 4. Rename the "Microsoft Office" folder as "Office Old" which is located
in
| the C:\Program Files.
| 5. Click Start menu- Run, type "regedit" (without the quotation marks)
in
| the Open box and press Enter.
| 6. Locate the two registry keys below and click Delete from the Edit
menu.
| Click OK on the pop-up warning dialog box.
| HKEY_CURRENT_USER\Software\Microsoft\Office\11.0
| HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0
| 7. Click Start menu- Run, type "%Temp%" (without the quotation marks) in
| the Open box and press Enter.
| 8. Empty the %Temp% folder. [Note: If you are unable to empty temp
folder,
| please come into Windows safe mode to empty the temp folder: restart
| computer and keep pressing F8 to come into Windows safe mode.]
| 9. Empty the Recycle Bin.
| 10. Restart your computer and then reinstall Office 2003. Check and
install
| updates for Office 2003.
|
| Test the issue. What is the result?
|
| If the issue persists after we completely uninstall/reinstall Office
2003,
| the issue is mostly caused by the third party software which affects the
| Office 2003 applications. We need to narrow down the issue and check the
| third party software on the computer.
|
| #2 check the Anti-virus program, PDF addin, Printers on the computer
| =================
| 1. Temporarily disable the Antivirus program for it scanning the Office
| documents and then test the issue. What is the result?
| 2. Go to Start menu Printers and Faxes delete all the Printers (???
| Keep the Office built-in printer - Microsoft Office Document Image
| Writer)to test the issue. What is the result?
| 3. Did you install any PDF addins in the Office 2003 application, such as
| Adobe PDF add-in? If so, disable the PDF addin and test the issue again.
|
| #3 come into Windows safe mode to test the issue
| ============
| Windows safe mode: All the third-party software and the unnecessary
| hardware driver (such as video card, network card¡*) is disabled.
|
| 1. Restart your computer
| 2. Keep press F8, until the screen "Windows Advanced Options Menu"
appears.
| 3. Press "Up arrow" in the keyboard to select "Safe Mode", press "Enter"
|
| Is the Office 2003 application working fine under Windows safe mode?
|
| #4 Come into Windows Clean Boot Mode (Windows XP)
| =================================
| It will disable all third party software from loading at startup so that
we
| can narrow down if the issue is related to the third party software.
|
| 1. Click Start menu- Run, type "msconfig" (without the quotation marks)
in
| the Open box and press Enter.
| 2. On the General tab, choose Selective Startup; click to clear the
| "Process System.ini File", "Process WIn.ini File", "Load System Services"
| and "Load Startup Items" check boxes. You cannot clear the "Use Original
| Boot.ini" radio button.
| Note: You can click the Normal Startup radio button to return to the
normal
| Windows Startup after the test.
|
| 3. Click the "Services" tab. Check "Hide all microsoft services", click
| disable all. If the "disable all" is not available, please just skip it.
| 4. Click the "Startup" tab, click "disable all". If the "disable all" is
| not available, please just skip it.
|
| 5. Click OK.
| 6. Restart the computer.
|
| Is the Office 2003 application working fine under Windows clean boot mode?
|
| Please perform the above steps and let me know the result. If anything is
| unclear or if you have any other concerns, please don't hesitate to
contact
| me.
|
| Sincerely,
|
| Emily Lin,
| Microsoft Online Partner Support
|
| Get Secure! - www.microsoft.com/security
|
| ================================================== ====
| When responding to posts, please "Reply to Group" via your newsreader so
| that others may learn and benefit from this issue.
| ================================================== ====
| This posting is provided "AS IS" with no warranties, and confers no
rights.
| ================================================== ====
|
|
| --------------------
| | Thread-Topic: Microsoft 2003 Crash every now and then
| | thread-index: AcelviCcGg3E1cuXSrGwQGo0vSeUtQ==
| | X-WBNR-Posting-Host: 207.46.19.197
| | From: =?Utf-8?B?S29tYW5kdXIgS2FubmFu?=
| | Subject: Microsoft 2003 Crash every now and then
| | Date: Sun, 3 Jun 2007 02:04:01 -0700
| | Lines: 35
| | Message-ID:
| | MIME-Version: 1.0
| | Content-Type: text/plain;
| | charset="Utf-8"
| | Content-Transfer-Encoding: 7bit
| | X-Newsreader: Microsoft CDO for Windows 2000
| | Content-Class: urn:content-classes:message
| | Importance: normal
| | Priority: normal
| | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | Newsgroups: microsoft.public.office.misc
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:17650
| | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| | X-Tomcat-NG: microsoft.public.office.misc
| |
| | Hi,
| | Operating System: Windows XP
| | Service pack : 2
| | Office 2003 : Sp2
| |
| | Problem
| | ---------
| |
| | When I am working in any of the Office application and when I try to
save
| /
| | when I try to open the existing file Office gets crash
| |
| | It say please send the report to Microsoft....
| | and
| | It says Microsoft Office Word is currently recovering ur document..
| |
| | Error
| | ------
| | I took the below from the event viewer
| |
| | Faulting application winword.exe, version 11.0.6568.0, stamp 42e178a5,
| | faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0,
fault
| | address 0x834e74c9.
| |
| | If am not able to paste the screen shot I would have done It.
| |
| | Troubleshoot
| | ------------------
| | Repaired it
| | Applied the service pack again
| | and finally reinstalled the office and Installed
| |
| |
| |
| | Parameswaran.N
| |
| |
|
|

Hi,

Thanks for your reply

To put more lights in the question, the problem occurs very rarely not at
continuous intervals.
I have also done what you have specified.
But the problem still persist.

waiting for your reply

Parameswaran.N

Hi Parameswaran.N,

Does the issue (Word crashes when opening/saving) occur when you keep
running under Windows safe mode?

Do you have any clue when such an issue will occur?

Please take a screen shot of the exact error message and send it to me.
Note: There should be a link for the detail error information in the error
report, please click the link to show the detail error and then take a
screen shot of it. It is very important for us to resolve the issue more
efficiently. Thanks for your cooperation and patience.

For more information about How to troubleshoot error messages that you
receive in Word, refer to the following KB articles.

822645 How to troubleshoot error messages that you receive in Word 2003 or
in Word 2002 (Part 1)
http://support.microsoft.com/default...b;EN-US;822645

822646 How to troubleshoot error messages that you receive in Word 2003 or
in Word 2002 (Part 2)
http://support.microsoft.com/default...b;EN-US;822646

822648 How to troubleshoot error messages that you receive in Word (Part 3)
http://support.microsoft.com/default...b;EN-US;822648

If anything is unclear or if you have any other concerns, please don't
hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
================================================== ====
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
================================================== ====
This posting is provided "AS IS" with no warranties, and confers no rights.
================================================== ====


--------------------
| Thread-Topic: Microsoft 2003 Crash every now and then
| thread-index: AceoBucVSiwV4RfiQm2LbR/iFgkxcA==
| X-WBNR-Posting-Host: 207.46.19.197
| From: =?Utf-8?B?S29tYW5kdXIgS2FubmFu?=
| References:

| Subject: Microsoft 2003 Crash every now and then
| Date: Tue, 5 Jun 2007 23:50:00 -0700
| Lines: 12
| Message-ID:
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| Newsgroups: microsoft.public.office.misc
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:17888
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.office.misc
|
| Hi,
|
| Thanks for your reply
|
| To put more lights in the question, the problem occurs very rarely not
at
| continuous intervals.
| I have also done what you have specified.
| But the problem still persist.
|
| waiting for your reply
|
| Parameswaran.N
|

Hi Emily,
Thnks alot for the reply.
We had applied the office SP updated as per specified by micosoft.
We will wait for the reoccurence and If that occurs we will trap as per you
have said in the below mail.


Regards
Parameswaran.N

"Emily Lin [MSFT]" wrote:

Hi Parameswaran.N,

Does the issue (Word crashes when opening/saving) occur when you keep
running under Windows safe mode?

Do you have any clue when such an issue will occur?

Please take a screen shot of the exact error message and send it to me.
Note: There should be a link for the detail error information in the error
report, please click the link to show the detail error and then take a
screen shot of it. It is very important for us to resolve the issue more
efficiently. Thanks for your cooperation and patience.

For more information about How to troubleshoot error messages that you
receive in Word, refer to the following KB articles.

822645 How to troubleshoot error messages that you receive in Word 2003 or
in Word 2002 (Part 1)
http://support.microsoft.com/default...b;EN-US;822645

822646 How to troubleshoot error messages that you receive in Word 2003 or
in Word 2002 (Part 2)
http://support.microsoft.com/default...b;EN-US;822646

822648 How to troubleshoot error messages that you receive in Word (Part 3)
http://support.microsoft.com/default...b;EN-US;822648

If anything is unclear or if you have any other concerns, please don't
hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
================================================== ====
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
================================================== ====
This posting is provided "AS IS" with no warranties, and confers no rights.
================================================== ====


--------------------
| Thread-Topic: Microsoft 2003 Crash every now and then
| thread-index: AceoBucVSiwV4RfiQm2LbR/iFgkxcA==
| X-WBNR-Posting-Host: 207.46.19.197
| From: =?Utf-8?B?S29tYW5kdXIgS2FubmFu?=
| References:

| Subject: Microsoft 2003 Crash every now and then
| Date: Tue, 5 Jun 2007 23:50:00 -0700
| Lines: 12
| Message-ID:
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| Newsgroups: microsoft.public.office.misc
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:17888
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.office.misc
|
| Hi,
|
| Thanks for your reply
|
| To put more lights in the question, the problem occurs very rarely not
at
| continuous intervals.
| I have also done what you have specified.
| But the problem still persist.
|
| waiting for your reply
|
| Parameswaran.N
|

Hi Parameswaran.N,

Hope Office works fine after applying the updates! In case that the issue
recur, please post back. If anything is unclear or if you have any other
concerns, please don't hesitate to contact me.

Regards,

Emily Lin

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Microsoft 2003 Crash every now and then
| thread-index: AcerMW7JvxEO2Ay9REWpAeAlSu6a3w==
| X-WBNR-Posting-Host: 207.46.192.207
| From: =?Utf-8?B?S29tYW5kdXIgS2FubmFu?=
| References:



| Subject: Microsoft 2003 Crash every now and then
| Date: Sun, 10 Jun 2007 00:32:00 -0700
| Lines: 98
| Message-ID:
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| Newsgroups: microsoft.public.office.misc
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:18184
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.office.misc
|
| Hi Emily,
| Thnks alot for the reply.
| We had applied the office SP updated as per specified by
micosoft.
| We will wait for the reoccurence and If that occurs we will trap as per
you
| have said in the below mail.
|
|
| Regards
| Parameswaran.N
|
| "Emily Lin [MSFT]" wrote:
|
| Hi Parameswaran.N,
|
| Does the issue (Word crashes when opening/saving) occur when you keep
| running under Windows safe mode?
|
| Do you have any clue when such an issue will occur?
|
| Please take a screen shot of the exact error message and send it to me.
| Note: There should be a link for the detail error information in the
error
| report, please click the link to show the detail error and then take a
| screen shot of it. It is very important for us to resolve the issue
more
| efficiently. Thanks for your cooperation and patience.
|
| For more information about How to troubleshoot error messages that you
| receive in Word, refer to the following KB articles.
|
| 822645 How to troubleshoot error messages that you receive in Word 2003
or
| in Word 2002 (Part 1)
| http://support.microsoft.com/default...b;EN-US;822645
|
| 822646 How to troubleshoot error messages that you receive in Word 2003
or
| in Word 2002 (Part 2)
| http://support.microsoft.com/default...b;EN-US;822646
|
| 822648 How to troubleshoot error messages that you receive in Word
(Part 3)
| http://support.microsoft.com/default...b;EN-US;822648
|
| If anything is unclear or if you have any other concerns, please don't
| hesitate to contact me.
|
| Sincerely,
|
| Emily Lin,
| Microsoft Online Partner Support
|
| Get Secure! - www.microsoft.com/security
| ================================================== ====
| When responding to posts, please "Reply to Group" via your newsreader
so
| that others may learn and benefit from this issue.
| ================================================== ====
| This posting is provided "AS IS" with no warranties, and confers no
rights.
| ================================================== ====
|
|
| --------------------
| | Thread-Topic: Microsoft 2003 Crash every now and then
| | thread-index: AceoBucVSiwV4RfiQm2LbR/iFgkxcA==
| | X-WBNR-Posting-Host: 207.46.19.197
| | From: =?Utf-8?B?S29tYW5kdXIgS2FubmFu?=
| | References:
|
| | Subject: Microsoft 2003 Crash every now and then
| | Date: Tue, 5 Jun 2007 23:50:00 -0700
| | Lines: 12
| | Message-ID:
| | MIME-Version: 1.0
| | Content-Type: text/plain;
| | charset="Utf-8"
| | Content-Transfer-Encoding: 7bit
| | X-Newsreader: Microsoft CDO for Windows 2000
| | Content-Class: urn:content-classes:message
| | Importance: normal
| | Priority: normal
| | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | Newsgroups: microsoft.public.office.misc
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:17888
| | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| | X-Tomcat-NG: microsoft.public.office.misc
| |
| | Hi,
| |
| | Thanks for your reply
| |
| | To put more lights in the question, the problem occurs very rarely
not
| at
| | continuous intervals.
| | I have also done what you have specified.
| | But the problem still persist.
| |
| | waiting for your reply
| |
| | Parameswaran.N
| |
|
|
|

Hi Parameswaran.N,

Does Office 2003 keep working fine? Please feel free to respond to the
newsgroups if you need any additional help.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

================================================== ====
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
================================================== ====
This posting is provided "AS IS" with no warranties, and confers no rights.
================================================== ====


--------------------
| X-Tomcat-ID: 133929186
| References:




| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
| From: (Emily Lin [MSFT])
| Organization: Microsoft
| Date: Mon, 11 Jun 2007 09:41:51 GMT
| Subject: Microsoft 2003 Crash every now and then
| X-Tomcat-NG: microsoft.public.office.misc
| Message-ID:
| Newsgroups: microsoft.public.office.misc
| Lines: 141
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:18229
| NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
|
| Hi Parameswaran.N,
|
| Hope Office works fine after applying the updates! In case that the issue
| recur, please post back. If anything is unclear or if you have any other
| concerns, please don't hesitate to contact me.
|
| Regards,
|
| Emily Lin
|
| Microsoft Online Partner Support
| Get Secure! - www.microsoft.com/security
| ================================================== ==
| When responding to posts, please "Reply to Group" via your newsreader so
| that others may learn and benefit from your issue.
| ================================================== ==
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
| --------------------
| | Thread-Topic: Microsoft 2003 Crash every now and then
| | thread-index: AcerMW7JvxEO2Ay9REWpAeAlSu6a3w==
| | X-WBNR-Posting-Host: 207.46.192.207
| | From: =?Utf-8?B?S29tYW5kdXIgS2FubmFu?=
| | References:
|
|
|
| | Subject: Microsoft 2003 Crash every now and then
| | Date: Sun, 10 Jun 2007 00:32:00 -0700
| | Lines: 98
| | Message-ID:
| | MIME-Version: 1.0
| | Content-Type: text/plain;
| | charset="Utf-8"
| | Content-Transfer-Encoding: 7bit
| | X-Newsreader: Microsoft CDO for Windows 2000
| | Content-Class: urn:content-classes:message
| | Importance: normal
| | Priority: normal
| | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | Newsgroups: microsoft.public.office.misc
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:18184
| | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| | X-Tomcat-NG: microsoft.public.office.misc
| |
| | Hi Emily,
| | Thnks alot for the reply.
| | We had applied the office SP updated as per specified by
| micosoft.
| | We will wait for the reoccurence and If that occurs we will trap as per
| you
| | have said in the below mail.
| |
| |
| | Regards
| | Parameswaran.N
| |
| | "Emily Lin [MSFT]" wrote:
| |
| | Hi Parameswaran.N,
| |
| | Does the issue (Word crashes when opening/saving) occur when you keep
| | running under Windows safe mode?
| |
| | Do you have any clue when such an issue will occur?
| |
| | Please take a screen shot of the exact error message and send it to
me.
| | Note: There should be a link for the detail error information in the
| error
| | report, please click the link to show the detail error and then take
a
| | screen shot of it. It is very important for us to resolve the issue
| more
| | efficiently. Thanks for your cooperation and patience.
| |
| | For more information about How to troubleshoot error messages that
you
| | receive in Word, refer to the following KB articles.
| |
| | 822645 How to troubleshoot error messages that you receive in Word
2003
| or
| | in Word 2002 (Part 1)
| | http://support.microsoft.com/default...b;EN-US;822645
| |
| | 822646 How to troubleshoot error messages that you receive in Word
2003
| or
| | in Word 2002 (Part 2)
| | http://support.microsoft.com/default...b;EN-US;822646
| |
| | 822648 How to troubleshoot error messages that you receive in Word
| (Part 3)
| | http://support.microsoft.com/default...b;EN-US;822648
| |
| | If anything is unclear or if you have any other concerns, please
don't
| | hesitate to contact me.
| |
| | Sincerely,
| |
| | Emily Lin,
| | Microsoft Online Partner Support
| |
| | Get Secure! - www.microsoft.com/security
| | ================================================== ====
| | When responding to posts, please "Reply to Group" via your newsreader
| so
| | that others may learn and benefit from this issue.
| | ================================================== ====
| | This posting is provided "AS IS" with no warranties, and confers no
| rights.
| | ================================================== ====
| |
| |
| | --------------------
| | | Thread-Topic: Microsoft 2003 Crash every now and then
| | | thread-index: AceoBucVSiwV4RfiQm2LbR/iFgkxcA==
| | | X-WBNR-Posting-Host: 207.46.19.197
| | | From: =?Utf-8?B?S29tYW5kdXIgS2FubmFu?=
| | | References:
| |
| | | Subject: Microsoft 2003 Crash every now and then
| | | Date: Tue, 5 Jun 2007 23:50:00 -0700
| | | Lines: 12
| | | Message-ID:
| | | MIME-Version: 1.0
| | | Content-Type: text/plain;
| | | charset="Utf-8"
| | | Content-Transfer-Encoding: 7bit
| | | X-Newsreader: Microsoft CDO for Windows 2000
| | | Content-Class: urn:content-classes:message
| | | Importance: normal
| | | Priority: normal
| | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | | Newsgroups: microsoft.public.office.misc
| | | Path: TK2MSFTNGHUB02.phx.gbl
| | | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:17888
| | | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| | | X-Tomcat-NG: microsoft.public.office.misc
| | |
| | | Hi,
| | |
| | | Thanks for your reply
| | |
| | | To put more lights in the question, the problem occurs very
rarely
| not
| | at
| | | continuous intervals.
| | | I have also done what you have specified.
| | | But the problem still persist.
| | |
| | | waiting for your reply
| | |
| | | Parameswaran.N
| | |
| |
| |
| |
|
|