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#1
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"Identity Switch Canceled" When Starting Outlook Express
I can't open Outlook Express! I think I've tracked down the problem, which is
explained he http://support.microsoft.com/default...;EN-US;q224463 However, I really need a bit more step-by-step info on how to do the fix. Thanks in advance. |
#2
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Windows version?
OE version (OE Help About)? Did you get the error message cited in KB224463? -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE) & Security Debby Rich wrote: I can't open Outlook Express! I think I've tracked down the problem, which is explained he http://support.microsoft.com/default...;EN-US;q224463 However, I really need a bit more step-by-step info on how to do the fix. Thanks in advance. |
#3
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"PA Bear" wrote:
Windows version? OE version (OE Help About)? Did you get the error message cited in KB224463? Sorry, yes I did get the same message: "Identity Switch Canceled. The current identity could not be changed because one of the applications was unable to switch. Close any open dialog boxes in other applications before trying again." I'm using Windows XP (service pack 2). Can't get so far as opening OE, so can't provide version, but I think it's 6. |
#4
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Debby Rich wrote:
Windows version? OE version (OE Help About)? Did you get the error message cited in KB224463? Sorry, yes I did get the same message: "Identity Switch Canceled. The current identity could not be changed because one of the applications was unable to switch. Close any open dialog boxes in other applications before trying again." I'm using Windows XP (service pack 2). Can't get so far as opening OE, so can't provide version, but I think it's 6. Please include all of previous message in your replies, Debby. Yes, you'll be running OE6 in WinXP SP2. See http://www.insideoe.com/problems/errors.htm#crash, beginning with the section "If Outlook Express will not start...". Hopefully you'll get OE to start following the first few steps. If not, one or more of your Identities is damaged and you'll have more work to do. Follow the steps after "If you still cannot start OE...". References to assist you: 1. In WindowsXP, the OE user files (DBX and WAB) are by default marked as hidden. To view these files in Explorer, you must enable Show Hidden Files and Folders under StartControl PanelFolder OptionsView. 2. How OE stores your data http://www.insideoe.com/files/store.htm#storemain In WinXP, the default location for an identity's store is: C:\Documents and Settings\User\Local Settings\Application Data\Identities\{GUID}\Microsoft\Outlook Express where {GUID} is the Global Unique IDentifier (technical jargon for a unique long number) used to specify each Identity. 3. Each Identity has its own associated Registry key. See http://www.insideoe.com/files/regkeys.htm. ~~~~~~~~~~~ Why it happens: http://www.microsoft.com/windows/IE/...orruption.mspx To avoid such corruption in futu - Don't use Inbox or Sent Items to archive messages. Move them to local folders created for this purpose. - Empty Deleted Items folder daily. - Disable Background Compacting [N/A in SP2] and frequently perform a manual compact of all OE folders while "working offline". More at http://insideoe.tomsterdam.com/files/maintain.htm. - Your anti-virus application's email scanning feature can also cause such corruption. Disable it. It provides no additional protection. -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE) & Security |
#5
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Many thanks for taking the time to try and help me. I'm afraid I've had to
give up though. I spent about an hour trying to fix it (plus other time spent elsewhere) and have since downloaded Mozilla Thunderbird, which works well! Thanks again for your time. "PA Bear" wrote: Debby Rich wrote: Windows version? OE version (OE Help About)? Did you get the error message cited in KB224463? Sorry, yes I did get the same message: "Identity Switch Canceled. The current identity could not be changed because one of the applications was unable to switch. Close any open dialog boxes in other applications before trying again." I'm using Windows XP (service pack 2). Can't get so far as opening OE, so can't provide version, but I think it's 6. Please include all of previous message in your replies, Debby. Yes, you'll be running OE6 in WinXP SP2. See http://www.insideoe.com/problems/errors.htm#crash, beginning with the section "If Outlook Express will not start...". Hopefully you'll get OE to start following the first few steps. If not, one or more of your Identities is damaged and you'll have more work to do. Follow the steps after "If you still cannot start OE...". References to assist you: 1. In WindowsXP, the OE user files (DBX and WAB) are by default marked as hidden. To view these files in Explorer, you must enable Show Hidden Files and Folders under StartControl PanelFolder OptionsView. 2. How OE stores your data http://www.insideoe.com/files/store.htm#storemain In WinXP, the default location for an identity's store is: C:\Documents and Settings\User\Local Settings\Application Data\Identities\{GUID}\Microsoft\Outlook Express where {GUID} is the Global Unique IDentifier (technical jargon for a unique long number) used to specify each Identity. 3. Each Identity has its own associated Registry key. See http://www.insideoe.com/files/regkeys.htm. ~~~~~~~~~~~ Why it happens: http://www.microsoft.com/windows/IE/...orruption.mspx To avoid such corruption in futu - Don't use Inbox or Sent Items to archive messages. Move them to local folders created for this purpose. - Empty Deleted Items folder daily. - Disable Background Compacting [N/A in SP2] and frequently perform a manual compact of all OE folders while "working offline". More at http://insideoe.tomsterdam.com/files/maintain.htm. - Your anti-virus application's email scanning feature can also cause such corruption. Disable it. It provides no additional protection. -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE) & Security |
#6
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YW & thanks for posting back. Good luck with Thunderbird.
-- ~PA Bear Debby Rich wrote: Many thanks for taking the time to try and help me. I'm afraid I've had to give up though. I spent about an hour trying to fix it (plus other time spent elsewhere) and have since downloaded Mozilla Thunderbird, which works well! Thanks again for your time. "PA Bear" wrote: Debby Rich wrote: Windows version? OE version (OE Help About)? Did you get the error message cited in KB224463? Sorry, yes I did get the same message: "Identity Switch Canceled. The current identity could not be changed because one of the applications was unable to switch. Close any open dialog boxes in other applications before trying again." I'm using Windows XP (service pack 2). Can't get so far as opening OE, so can't provide version, but I think it's 6. Please include all of previous message in your replies, Debby. Yes, you'll be running OE6 in WinXP SP2. See http://www.insideoe.com/problems/errors.htm#crash, beginning with the section "If Outlook Express will not start...". Hopefully you'll get OE to start following the first few steps. If not, one or more of your Identities is damaged and you'll have more work to do. Follow the steps after "If you still cannot start OE...". References to assist you: 1. In WindowsXP, the OE user files (DBX and WAB) are by default marked as hidden. To view these files in Explorer, you must enable Show Hidden Files and Folders under StartControl PanelFolder OptionsView. 2. How OE stores your data http://www.insideoe.com/files/store.htm#storemain In WinXP, the default location for an identity's store is: C:\Documents and Settings\User\Local Settings\Application Data\Identities\{GUID}\Microsoft\Outlook Express where {GUID} is the Global Unique IDentifier (technical jargon for a unique long number) used to specify each Identity. 3. Each Identity has its own associated Registry key. See http://www.insideoe.com/files/regkeys.htm. ~~~~~~~~~~~ Why it happens: http://www.microsoft.com/windows/IE/...orruption.mspx To avoid such corruption in futu - Don't use Inbox or Sent Items to archive messages. Move them to local folders created for this purpose. - Empty Deleted Items folder daily. - Disable Background Compacting [N/A in SP2] and frequently perform a manual compact of all OE folders while "working offline". More at http://insideoe.tomsterdam.com/files/maintain.htm. - Your anti-virus application's email scanning feature can also cause such corruption. Disable it. It provides no additional protection. -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE) & Security |
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