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#1
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OE6 apparently not accepting certain e-mail
In the last week or so, I've noticed that certain e-mail I used to receive
via Outlook Express 6 is somehow not getting through. (Other e-mail appears not to be affected.) There are two different problems, although I suppose they may be related. (1st situation) I had been receiving an e-mail newsletter for more than a year from the Wall Street Journal online site (opinionjournal.com). Suddenly it stopped. I went to the site to reconfirm (i.e., "update") my e-mail address, but still nothing. I canceled the account, then applied to start it at another e-mail address (via Juno), and received a confirmation e-mail there. I went back and tried to restart it to my Outlook Express account, got the reply that a confirmation e-mail would be sent, but again--nothing. I don't have any blocked senders listed in my account, so I can't figure out what might have caused the newsletter to stop and, apparently, what keeps it stopped. (2nd situation) Recently, I've also been unable to receive e-mail containing certain file attachments which I've sent to Outlook Express from my Groupwise e-mail account at the university where I teach. Ordinary e-mail (no attachments) comes through fine; so does e-mail with Word documents attached. But e-mail containing data files for classes from a program named MicroGrade (used for managing grades) no longer comes through. These files, which are relatively small (only 30-35 KB each), have a ".cls" extension. I used to send them from the Groupwise account and receive them at home in the Outlook Express account with no problem. Now, they bounce back to the university account as undeliverable with the following message: ----- The following addresses had permanent fatal errors ----- (reason: 550 Message Rejected.) ----- Transcript of session follows ----- .... while talking to mail.charter.net.: DATA 550 Message Rejected. 554 5.0.0 Service unavailable Information concerning computer and softwa Windows XP (home) IE 6.0 sp2; OE 6.0 sp2 Intel Pentium 4 (2.40) GHz 760 MB of RAM; 21 GB free space on the hard drive AVG Anti-Virus; ZoneAlarm firewall (free version); several antispyware programs (Ad-Aware, Spybot, SpywareBlaster, ewido--free versions all) ISP: cable connection via Charter Communications, which presumably delivers the e-mail to my Outlook Express (they tell me that they're not the problem since I can receive some e-mails with attachments, that the problem must be with my university account or with Outlook Express, neither of which they can help me with) The cable signal goes from the Charter modem through a D-Link wireless router and from there via a cable to my desktop computer, where all of this takes place (or, rather, doesn't). There may be other e-mail I'm not receiving, but I'm not aware of it yet. Any suggestions where I might start looking for the cause? TIA. (To reach me offline, remove "spleen" from e-mail address.) - S Silvester |
#2
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OE6 apparently not accepting certain e-mail
A1. Can you receive /any/ messages sent to your account in OE?
If so, have you checked your Juno account's Spam folder at the web-mail page? A2. See if disabling AVG AV's scanning of incoming (and outgoing) mail makes any difference. It provides no /additional/ protection, it may be causing the problem, and even Symantec says it's not necessary: paste Disabling Email Scanning does not leave you unprotected against viruses that are distributed as email attachments. Norton AntiVirus Auto-Protect scans incoming files as they are saved to your hard drive, including email and email attachments. Email Scanning is just another layer on top of this. To make sure that Auto-Protect is providing the maximum protection, keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you have the most recent virus definitions. /paste http://service1.symantec.com/SUPPORT...02111812533106 Troubleshooting error messages that you receive when you are using OL and OE http://support.microsoft.com/?kbid=813514 -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) Sid wrote: In the last week or so, I've noticed that certain e-mail I used to receive via Outlook Express 6 is somehow not getting through. (Other e-mail appears not to be affected.) There are two different problems, although I suppose they may be related. (1st situation) I had been receiving an e-mail newsletter for more than a year from the Wall Street Journal online site (opinionjournal.com). Suddenly it stopped. I went to the site to reconfirm (i.e., "update") my e-mail address, but still nothing. I canceled the account, then applied to start it at another address (via Juno), and received a confirmation e-mail there. I went back and tried to restart it to my Outlook Express account, got the reply that a confirmation e-mail would be sent, but again--nothing. I don't have any blocked senders listed in my account, so I can't figure out what might have caused the newsletter to stop and, apparently, what keeps it stopped. (2nd situation) Recently, I've also been unable to receive e-mail containing certain file attachments which I've sent to Outlook Express from my Groupwise e-mail account at the university where I teach. Ordinary e-mail (no attachments) comes through fine; so does e-mail with Word documents attached. But containing data files for classes from a program named MicroGrade (used for managing grades) no longer comes through. These files, which are relatively small (only 30-35 KB each), have a ".cls" extension. I used to send them from the Groupwise account and receive them at home in the Outlook Express account with no problem. Now, they bounce back to the university account as undeliverable with the following message: ----- The following addresses had permanent fatal errors ----- (reason: 550 Message Rejected.) ----- Transcript of session follows ----- ... while talking to mail.charter.net.: DATA 550 Message Rejected. 554 5.0.0 Service unavailable Information concerning computer and softwa Windows XP (home) IE 6.0 sp2; OE 6.0 sp2 Intel Pentium 4 (2.40) GHz 760 MB of RAM; 21 GB free space on the hard drive AVG Anti-Virus; ZoneAlarm firewall (free version); several antispyware programs (Ad-Aware, Spybot, SpywareBlaster, ewido--free versions all) ISP: cable connection via Charter Communications, which presumably delivers the e-mail to my Outlook Express (they tell me that they're not the problem since I can receive some e-mails with attachments, that the problem must be with my university account or with Outlook Express, neither of which they can help me with) The cable signal goes from the Charter modem through a D-Link wireless router and from there via a cable to my desktop computer, where all of this takes place (or, rather, doesn't). There may be other e-mail I'm not receiving, but I'm not aware of it yet. Any suggestions where I might start looking for the cause? TIA. (To reach me offline, remove "spleen" from e-mail address.) - S Silvester |
#3
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OE6 apparently not accepting certain e-mail
Thanks for the response, PA Bear.
I tried disabling the e-mail scanning functions of both AVG Antivirus and ZoneAlarm firewall. Then I sent an e-mail from my Groupwise account with three class files attached. Same result: Outlook Express for some reason didn't accept it; the e-mail bounced back with the same message as before. I guess I may as well turn them back on. I don't think my Juno account is related to this problem. I only mentioned it because I wanted to check to see whether there might be a problem at the Wall Street Journal end. (If I didn't receive anything from WSJ when I attempted to have a newsletter subscription started at the Juno address, then I could conclude that the problem might be the WSJ's. No such luck.) I looked at the OE troubleshooting messages. None seemed to describe my problem since I don't actually get any error message while using OE. My problem is that I'm not receiving certain e-mail that's being sent to OE. One possibility, I suppose, would be to do a reinstall of Outlook Express but that appears to require a complete reinstall of Windows XP. That would be a hassle. Doable, but a hassle. Again, thanks. - S Silvester (To reach me offline, remove "spleen" from e-mail address.) "PA Bear" wrote in message ... A1. Can you receive /any/ messages sent to your account in OE? If so, have you checked your Juno account's Spam folder at the web-mail page? A2. See if disabling AVG AV's scanning of incoming (and outgoing) mail makes any difference. It provides no /additional/ protection, it may be causing the problem, and even Symantec says it's not necessary: paste Disabling Email Scanning does not leave you unprotected against viruses that are distributed as email attachments. Norton AntiVirus Auto-Protect scans incoming files as they are saved to your hard drive, including email and email attachments. Email Scanning is just another layer on top of this. To make sure that Auto-Protect is providing the maximum protection, keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you have the most recent virus definitions. /paste http://service1.symantec.com/SUPPORT...02111812533106 Troubleshooting error messages that you receive when you are using OL and OE http://support.microsoft.com/?kbid=813514 -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) Sid wrote: In the last week or so, I've noticed that certain e-mail I used to receive via Outlook Express 6 is somehow not getting through. (Other e-mail appears not to be affected.) There are two different problems, although I suppose they may be related. (1st situation) I had been receiving an e-mail newsletter for more than a year from the Wall Street Journal online site (opinionjournal.com). Suddenly it stopped. I went to the site to reconfirm (i.e., "update") my e-mail address, but still nothing. I canceled the account, then applied to start it at another address (via Juno), and received a confirmation e-mail there. I went back and tried to restart it to my Outlook Express account, got the reply that a confirmation e-mail would be sent, but again--nothing. I don't have any blocked senders listed in my account, so I can't figure out what might have caused the newsletter to stop and, apparently, what keeps it stopped. (2nd situation) Recently, I've also been unable to receive e-mail containing certain file attachments which I've sent to Outlook Express from my Groupwise e-mail account at the university where I teach. Ordinary e-mail (no attachments) comes through fine; so does e-mail with Word documents attached. But containing data files for classes from a program named MicroGrade (used for managing grades) no longer comes through. These files, which are relatively small (only 30-35 KB each), have a ".cls" extension. I used to send them from the Groupwise account and receive them at home in the Outlook Express account with no problem. Now, they bounce back to the university account as undeliverable with the following message: ----- The following addresses had permanent fatal errors ----- (reason: 550 Message Rejected.) ----- Transcript of session follows ----- ... while talking to mail.charter.net.: DATA 550 Message Rejected. 554 5.0.0 Service unavailable Information concerning computer and softwa Windows XP (home) IE 6.0 sp2; OE 6.0 sp2 Intel Pentium 4 (2.40) GHz 760 MB of RAM; 21 GB free space on the hard drive AVG Anti-Virus; ZoneAlarm firewall (free version); several antispyware programs (Ad-Aware, Spybot, SpywareBlaster, ewido--free versions all) ISP: cable connection via Charter Communications, which presumably delivers the e-mail to my Outlook Express (they tell me that they're not the problem since I can receive some e-mails with attachments, that the problem must be with my university account or with Outlook Express, neither of which they can help me with) The cable signal goes from the Charter modem through a D-Link wireless router and from there via a cable to my desktop computer, where all of this takes place (or, rather, doesn't). There may be other e-mail I'm not receiving, but I'm not aware of it yet. Any suggestions where I might start looking for the cause? TIA. (To reach me offline, remove "spleen" from e-mail address.) - S Silvester |
#4
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OE6 apparently not accepting certain e-mail
I doubt uninstalling/reinstalling OE would help, Sid, and I wouldn't
re-enable email scanning. 1. Your current Identity may be damaged, especially if its the default Main Identity. Try one or more of your accounts in a new Named Identity (File Identities Add new identity). Assuming all is well, (1) compact all folders in the old identity, (2) import messages from the old identity into the new one, and then (3) delete the old one (File Identities Manage Identities). 2. If the problem persists in the new identity, your charter.net may be filtering out the attachments. Call them. PS: It's not a wise idea to post or use your real email address in a public newsgroup or forum. -- ~PA Bear Sid wrote: Thanks for the response, PA Bear. I tried disabling the e-mail scanning functions of both AVG Antivirus and ZoneAlarm firewall. Then I sent an e-mail from my Groupwise account with three class files attached. Same result: Outlook Express for some reason didn't accept it; the e-mail bounced back with the same message as before. I guess I may as well turn them back on. I don't think my Juno account is related to this problem. I only mentioned it because I wanted to check to see whether there might be a problem at the Wall Street Journal end. (If I didn't receive anything from WSJ when I attempted to have a newsletter subscription started at the Juno address, then I could conclude that the problem might be the WSJ's. No such luck.) I looked at the OE troubleshooting messages. None seemed to describe my problem since I don't actually get any error message while using OE. My problem is that I'm not receiving certain e-mail that's being sent to OE. One possibility, I suppose, would be to do a reinstall of Outlook Express but that appears to require a complete reinstall of Windows XP. That would be a hassle. Doable, but a hassle. Again, thanks. - S Silvester (To reach me offline, remove "spleen" from e-mail address.) "PA Bear" wrote in message ... A1. Can you receive /any/ messages sent to your account in OE? If so, have you checked your Juno account's Spam folder at the web-mail page? A2. See if disabling AVG AV's scanning of incoming (and outgoing) mail makes any difference. It provides no /additional/ protection, it may be causing the problem, and even Symantec says it's not necessary: paste Disabling Email Scanning does not leave you unprotected against viruses that are distributed as email attachments. Norton AntiVirus Auto-Protect scans incoming files as they are saved to your hard drive, including and email attachments. Email Scanning is just another layer on top of this. To make sure that Auto-Protect is providing the maximum protection, keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you have the most recent virus definitions. /paste http://service1.symantec.com/SUPPORT...02111812533106 Troubleshooting error messages that you receive when you are using OL and OE http://support.microsoft.com/?kbid=813514 -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) Sid wrote: In the last week or so, I've noticed that certain e-mail I used to receive via Outlook Express 6 is somehow not getting through. (Other e-mail appears not to be affected.) There are two different problems, although I suppose they may be related. (1st situation) I had been receiving an e-mail newsletter for more than a year from the Wall Street Journal online site (opinionjournal.com). Suddenly it stopped. I went to the site to reconfirm (i.e., "update") my e-mail address, but still nothing. I canceled the account, then applied to start it at another address (via Juno), and received a confirmation e-mail there. I went back and tried to restart it to my Outlook Express account, got the reply that a confirmation e-mail would be sent, but again--nothing. I don't have any blocked senders listed in my account, so I can't figure out what might have caused the newsletter to stop and, apparently, what keeps it stopped. (2nd situation) Recently, I've also been unable to receive e-mail containing certain file attachments which I've sent to Outlook Express from my Groupwise e-mail account at the university where I teach. Ordinary e-mail (no attachments) comes through fine; so does e-mail with Word documents attached. But containing data files for classes from a program named MicroGrade (used for managing grades) no longer comes through. These files, which are relatively small (only 30-35 KB each), have a ".cls" extension. I used to send them from the Groupwise account and receive them at home in the Outlook Express account with no problem. Now, they bounce back to the university account as undeliverable with the following message: ----- The following addresses had permanent fatal errors ----- (reason: 550 Message Rejected.) ----- Transcript of session follows ----- ... while talking to mail.charter.net.: DATA 550 Message Rejected. 554 5.0.0 Service unavailable Information concerning computer and softwa Windows XP (home) IE 6.0 sp2; OE 6.0 sp2 Intel Pentium 4 (2.40) GHz 760 MB of RAM; 21 GB free space on the hard drive AVG Anti-Virus; ZoneAlarm firewall (free version); several antispyware programs (Ad-Aware, Spybot, SpywareBlaster, ewido--free versions all) ISP: cable connection via Charter Communications, which presumably delivers the e-mail to my Outlook Express (they tell me that they're not the problem since I can receive some e-mails with attachments, that the problem must be with my university account or with Outlook Express, neither of which they can help me with) The cable signal goes from the Charter modem through a D-Link wireless router and from there via a cable to my desktop computer, where all of this takes place (or, rather, doesn't). There may be other e-mail I'm not receiving, but I'm not aware of it yet. Any suggestions where I might start looking for the cause? TIA. (To reach me offline, remove "spleen" from e-mail address.) - S Silvester |
#5
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OE6 apparently not accepting certain e-mail
Many thanks, PA Bear.
I will give the new identity a try in the next day or so. Too many tests and papers to grade before the end of final exams, I'm afraid. And a little sleep to be got before this night is over. I will reply here as soon as I try your suggestion. And thanks for the advice concerning the address. I guess I thought that if I -- but, then, I suppose the spammers have evolved (though perhaps "mutated" would convey a more appropriate connotation). To the arms of Morpheus . . . - S Silvester "PA Bear" wrote in message ... I doubt uninstalling/reinstalling OE would help, Sid, and I wouldn't re-enable email scanning. 1. Your current Identity may be damaged, especially if its the default Main Identity. Try one or more of your accounts in a new Named Identity (File Identities Add new identity). Assuming all is well, (1) compact all folders in the old identity, (2) import messages from the old identity into the new one, and then (3) delete the old one (File Identities Manage Identities). 2. If the problem persists in the new identity, your charter.net may be filtering out the attachments. Call them. PS: It's not a wise idea to post or use your real email address in a public newsgroup or forum. -- ~PA Bear Sid wrote: Thanks for the response, PA Bear. I tried disabling the e-mail scanning functions of both AVG Antivirus and ZoneAlarm firewall. Then I sent an e-mail from my Groupwise account with three class files attached. Same result: Outlook Express for some reason didn't accept it; the e-mail bounced back with the same message as before. I guess I may as well turn them back on. I don't think my Juno account is related to this problem. I only mentioned it because I wanted to check to see whether there might be a problem at the Wall Street Journal end. (If I didn't receive anything from WSJ when I attempted to have a newsletter subscription started at the Juno address, then I could conclude that the problem might be the WSJ's. No such luck.) I looked at the OE troubleshooting messages. None seemed to describe my problem since I don't actually get any error message while using OE. My problem is that I'm not receiving certain e-mail that's being sent to OE. One possibility, I suppose, would be to do a reinstall of Outlook Express but that appears to require a complete reinstall of Windows XP. That would be a hassle. Doable, but a hassle. Again, thanks. - S Silvester "PA Bear" wrote in message ... A1. Can you receive /any/ messages sent to your account in OE? If so, have you checked your Juno account's Spam folder at the web-mail page? A2. See if disabling AVG AV's scanning of incoming (and outgoing) mail makes any difference. It provides no /additional/ protection, it may be causing the problem, and even Symantec says it's not necessary: paste Disabling Email Scanning does not leave you unprotected against viruses that are distributed as email attachments. Norton AntiVirus Auto-Protect scans incoming files as they are saved to your hard drive, including and email attachments. Email Scanning is just another layer on top of this. To make sure that Auto-Protect is providing the maximum protection, keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you have the most recent virus definitions. /paste http://service1.symantec.com/SUPPORT...02111812533106 Troubleshooting error messages that you receive when you are using OL and OE http://support.microsoft.com/?kbid=813514 -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) Sid wrote: In the last week or so, I've noticed that certain e-mail I used to receive via Outlook Express 6 is somehow not getting through. (Other e-mail appears not to be affected.) There are two different problems, although I suppose they may be related. (1st situation) I had been receiving an e-mail newsletter for more than a year from the Wall Street Journal online site (opinionjournal.com). Suddenly it stopped. I went to the site to reconfirm (i.e., "update") my e-mail address, but still nothing. I canceled the account, then applied to start it at another address (via Juno), and received a confirmation e-mail there. I went back and tried to restart it to my Outlook Express account, got the reply that a confirmation e-mail would be sent, but again--nothing. I don't have any blocked senders listed in my account, so I can't figure out what might have caused the newsletter to stop and, apparently, what keeps it stopped. (2nd situation) Recently, I've also been unable to receive e-mail containing certain file attachments which I've sent to Outlook Express from my Groupwise e-mail account at the university where I teach. Ordinary e-mail (no attachments) comes through fine; so does e-mail with Word documents attached. But containing data files for classes from a program named MicroGrade (used for managing grades) no longer comes through. These files, which are relatively small (only 30-35 KB each), have a ".cls" extension. I used to send them from the Groupwise account and receive them at home in the Outlook Express account with no problem. Now, they bounce back to the university account as undeliverable with the following message: ----- The following addresses had permanent fatal errors ----- (reason: 550 Message Rejected.) ----- Transcript of session follows ----- ... while talking to mail.charter.net.: DATA 550 Message Rejected. 554 5.0.0 Service unavailable Information concerning computer and softwa Windows XP (home) IE 6.0 sp2; OE 6.0 sp2 Intel Pentium 4 (2.40) GHz 760 MB of RAM; 21 GB free space on the hard drive AVG Anti-Virus; ZoneAlarm firewall (free version); several antispyware programs (Ad-Aware, Spybot, SpywareBlaster, ewido--free versions all) ISP: cable connection via Charter Communications, which presumably delivers the e-mail to my Outlook Express (they tell me that they're not the problem since I can receive some e-mails with attachments, that the problem must be with my university account or with Outlook Express, neither of which they can help me with) The cable signal goes from the Charter modem through a D-Link wireless router and from there via a cable to my desktop computer, where all of this takes place (or, rather, doesn't). There may be other e-mail I'm not receiving, but I'm not aware of it yet. Any suggestions where I might start looking for the cause? TIA. - S Silvester |
#6
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OE6 apparently not accepting certain e-mail
Situation # 1
The only way that OE can have a message not seem to get through would be the Blocked Sender List (this automatically moves messages to the deleted items folder after download) or a Message Rule. Look in Tools, Message Rules. Beyond that could be any anti-virus or anti-spam software that you are running on your PC or that your ISP is running. Situation # 2 mail.charter.net is rejecting the message You would have to talk to your ISP as to why they rejected the message. Possibly because it has an attachment with an uncommon file extension. It may be that their virus scanner doesn't know how to scan that type of attachment and therefore rejects it. A possible workaround would be to Zip the CLS file and send the Zip file. -- Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm "Sid" wrote in message ... In the last week or so, I've noticed that certain e-mail I used to receive via Outlook Express 6 is somehow not getting through. (Other e-mail appears not to be affected.) There are two different problems, although I suppose they may be related. (1st situation) I had been receiving an e-mail newsletter for more than a year from the Wall Street Journal online site (opinionjournal.com). Suddenly it stopped. I went to the site to reconfirm (i.e., "update") my e-mail address, but still nothing. I canceled the account, then applied to start it at another e-mail address (via Juno), and received a confirmation e-mail there. I went back and tried to restart it to my Outlook Express account, got the reply that a confirmation e-mail would be sent, but again--nothing. I don't have any blocked senders listed in my account, so I can't figure out what might have caused the newsletter to stop and, apparently, what keeps it stopped. (2nd situation) Recently, I've also been unable to receive e-mail containing certain file attachments which I've sent to Outlook Express from my Groupwise e-mail account at the university where I teach. Ordinary e-mail (no attachments) comes through fine; so does e-mail with Word documents attached. But e-mail containing data files for classes from a program named MicroGrade (used for managing grades) no longer comes through. These files, which are relatively small (only 30-35 KB each), have a ".cls" extension. I used to send them from the Groupwise account and receive them at home in the Outlook Express account with no problem. Now, they bounce back to the university account as undeliverable with the following message: ----- The following addresses had permanent fatal errors ----- (reason: 550 Message Rejected.) ----- Transcript of session follows ----- ... while talking to mail.charter.net.: DATA 550 Message Rejected. 554 5.0.0 Service unavailable Information concerning computer and softwa Windows XP (home) IE 6.0 sp2; OE 6.0 sp2 Intel Pentium 4 (2.40) GHz 760 MB of RAM; 21 GB free space on the hard drive AVG Anti-Virus; ZoneAlarm firewall (free version); several antispyware programs (Ad-Aware, Spybot, SpywareBlaster, ewido--free versions all) ISP: cable connection via Charter Communications, which presumably delivers the e-mail to my Outlook Express (they tell me that they're not the problem since I can receive some e-mails with attachments, that the problem must be with my university account or with Outlook Express, neither of which they can help me with) The cable signal goes from the Charter modem through a D-Link wireless router and from there via a cable to my desktop computer, where all of this takes place (or, rather, doesn't). There may be other e-mail I'm not receiving, but I'm not aware of it yet. Any suggestions where I might start looking for the cause? TIA. (To reach me offline, remove "spleen" from e-mail address.) - S Silvester |
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