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#1
March 2nd, 2010, 07:20 PM
posted to microsoft.public.excel.worksheet.functions
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Trying to calculate average call length
Usually our phone system spits out a report for me, but it's broken right
now... and I have to provide this info to another department ASAP. I'm trying to calculate the average call length for our call center agents. My spreadsheet looks like this: Call Duration 00:04:39 00:00:58 00:03:18 00:04:02 The cells are custom formatted as hh:mm:ss. All I want to know is the average length for those four calls. But when I try the AVERAGE function, I get a DIV/0 error. Any ideas on what I'm doing wrong? Thanks in advance! 
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#2
March 2nd, 2010, 07:36 PM
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Trying to calculate average call length
pilates_jocelyn wrote:
Usually our phone system spits out a report for me, but it's broken right now... and I have to provide this info to another department ASAP. I'm trying to calculate the average call length for our call center agents. My spreadsheet looks like this: Call Duration 00:04:39 00:00:58 00:03:18 00:04:02 The cells are custom formatted as hh:mm:ss. All I want to know is the average length for those four calls. But when I try the AVERAGE function, I get a DIV/0 error. Any ideas on what I'm doing wrong? Thanks in advance! Your data is actually text that looks like time. Put the number 1 in a currently blank cell. Copy that cell. Select your text "times". Edit / Paste Special / Values / Multiply / OK.
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#3
March 2nd, 2010, 08:05 PM
posted to microsoft.public.excel.worksheet.functions
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Trying to calculate average call length
hi
AVERAGE(LEN(A:A) -- Please click "yes" if this post helped you! Greatly appreciated Eva "pilates_jocelyn" wrote: Usually our phone system spits out a report for me, but it's broken right now... and I have to provide this info to another department ASAP. I'm trying to calculate the average call length for our call center agents. My spreadsheet looks like this: Call Duration 00:04:39 00:00:58 00:03:18 00:04:02 The cells are custom formatted as hh:mm:ss. All I want to know is the average length for those four calls. But when I try the AVERAGE function, I get a DIV/0 error. Any ideas on what I'm doing wrong? Thanks in advance!
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#4
March 3rd, 2010, 10:54 AM
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Trying to calculate average call length
Hi
I copied your data into a sheet and applied =Average(A1:A4) and got 00:03:14 as a result There must be something different about the data you posted compared with what is in your main sheet. -- Regards Roger Govier pilates_jocelyn wrote: Usually our phone system spits out a report for me, but it's broken right now... and I have to provide this info to another department ASAP. I'm trying to calculate the average call length for our call center agents. My spreadsheet looks like this: Call Duration 00:04:39 00:00:58 00:03:18 00:04:02 The cells are custom formatted as hh:mm:ss. All I want to know is the average length for those four calls. But when I try the AVERAGE function, I get a DIV/0 error. Any ideas on what I'm doing wrong? Thanks in advance!
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#5
March 9th, 2010, 10:07 PM
posted to microsoft.public.excel.worksheet.functions
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Trying to calculate average call length
Hi Roger-
Yes, you are right. I just copied what I wrote in my earlier e-mail into Excel and averaged it and got 3 min, 14 sec call average. I then copied that same data from my spreadsheet, pasted it alongside and did AVERAGE and got a DIV/0 error. So, I looked at how the time is displayed in the Formula Bar. The times I typed in appear as 12:04:39 AM; the times I copied appear at 00:04:39. I've tried formatting them at Time and Special, but I can't get it to change. Any ideas? Thank you! "Roger Govier" wrote: Hi I copied your data into a sheet and applied =Average(A1:A4) and got 00:03:14 as a result There must be something different about the data you posted compared with what is in your main sheet. -- Regards Roger Govier pilates_jocelyn wrote: Usually our phone system spits out a report for me, but it's broken right now... and I have to provide this info to another department ASAP. I'm trying to calculate the average call length for our call center agents. My spreadsheet looks like this: Call Duration 00:04:39 00:00:58 00:03:18 00:04:02 The cells are custom formatted as hh:mm:ss. All I want to know is the average length for those four calls. But when I try the AVERAGE function, I get a DIV/0 error. Any ideas on what I'm doing wrong? Thanks in advance! .
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#6
March 9th, 2010, 10:28 PM
posted to microsoft.public.excel.worksheet.functions
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Trying to calculate average call length
Go back to my previous response...
Your data is actually text that looks like time. Put the number 1 in a currently blank cell. Copy that cell. Select your text "times". Edit / Paste Special / Values / Multiply / OK. pilates_jocelyn wrote: Hi Roger- Yes, you are right. I just copied what I wrote in my earlier e-mail into Excel and averaged it and got 3 min, 14 sec call average. I then copied that same data from my spreadsheet, pasted it alongside and did AVERAGE and got a DIV/0 error. So, I looked at how the time is displayed in the Formula Bar. The times I typed in appear as 12:04:39 AM; the times I copied appear at 00:04:39. I've tried formatting them at Time and Special, but I can't get it to change. Any ideas? Thank you! "Roger Govier" wrote: Hi I copied your data into a sheet and applied =Average(A1:A4) and got 00:03:14 as a result There must be something different about the data you posted compared with what is in your main sheet. -- Regards Roger Govier pilates_jocelyn wrote: Usually our phone system spits out a report for me, but it's broken right now... and I have to provide this info to another department ASAP. I'm trying to calculate the average call length for our call center agents. My spreadsheet looks like this: Call Duration 00:04:39 00:00:58 00:03:18 00:04:02 The cells are custom formatted as hh:mm:ss. All I want to know is the average length for those four calls. But when I try the AVERAGE function, I get a DIV/0 error. Any ideas on what I'm doing wrong? Thanks in advance! .
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#7
March 9th, 2010, 10:46 PM
posted to microsoft.public.excel.worksheet.functions
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Trying to calculate average call length
Hmmm, I believe I figured it out. There were two spaces before the "time" in
the report. I removed those and it is working perfect now. Darn Crystal Reports exporting! Thanks! "pilates_jocelyn" wrote: Hi Roger- Yes, you are right. I just copied what I wrote in my earlier e-mail into Excel and averaged it and got 3 min, 14 sec call average. I then copied that same data from my spreadsheet, pasted it alongside and did AVERAGE and got a DIV/0 error. So, I looked at how the time is displayed in the Formula Bar. The times I typed in appear as 12:04:39 AM; the times I copied appear at 00:04:39. I've tried formatting them at Time and Special, but I can't get it to change. Any ideas? Thank you! "Roger Govier" wrote: Hi I copied your data into a sheet and applied =Average(A1:A4) and got 00:03:14 as a result There must be something different about the data you posted compared with what is in your main sheet. -- Regards Roger Govier pilates_jocelyn wrote: Usually our phone system spits out a report for me, but it's broken right now... and I have to provide this info to another department ASAP. I'm trying to calculate the average call length for our call center agents. My spreadsheet looks like this: Call Duration 00:04:39 00:00:58 00:03:18 00:04:02 The cells are custom formatted as hh:mm:ss. All I want to know is the average length for those four calls. But when I try the AVERAGE function, I get a DIV/0 error. Any ideas on what I'm doing wrong? Thanks in advance! .
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