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outlook 03 hangs, error and won't open even in safe mode



 
 
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  #1  
Old July 30th, 2004, 09:08 PM
Dan
external usenet poster
 
Posts: n/a
Default outlook 03 hangs, error and won't open even in safe mode

Hello, I was sent over here from
the "microsoft.public.office.setup" newgroups by Susan
Ramlet MVP - Microsoft Office. After the last several days
she ran out of answers.
Just installed office 2003 on my xp home and trying
to open outlook for the 1st time. it brings up the box
configuring outlook and migrating account settings (I had
office 2000 previous)

Then it hangs and I get an error microsoft office outlook
has encountered a problem and needs to close. It prompts

me to start in safe mode. It won't start in safe mode has
the same responses..I have tried repair, used the Windows
Installer CleanUp Utility, used the scanpst.exe and fixed
any corrupted files, changed outcmd.dat Views.dat
Outcmd.dat Extend.dat Frmcache.dat to .old (some I
remember I didn't have) Also I have re-installed office 2k
and opening outlook doesn't give a error message it just
hangs and then closes.

I am trying to figure out how to re-install 2000 (or 2003)
without transfering or updating the new software of my
original contacts emails settings etc etc.?? But after
installing and re-installing both versions, I am not sure
it is a corrupt file, but something in registry?
Thanks in advance for any help!


  #2  
Old July 30th, 2004, 09:54 PM
Sue Mosher [MVP-Outlook]
external usenet poster
 
Posts: n/a
Default outlook 03 hangs, error and won't open even in safe mode

It sounds like the one thing you haven't done is create a new profile. Do
this with the Mail applet in COntrol Panel adding just one account to start
with.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx


"Dan" wrote in message
...
Hello, I was sent over here from
the "microsoft.public.office.setup" newgroups by Susan
Ramlet MVP - Microsoft Office. After the last several days
she ran out of answers.
Just installed office 2003 on my xp home and trying
to open outlook for the 1st time. it brings up the box
configuring outlook and migrating account settings (I had
office 2000 previous)

Then it hangs and I get an error microsoft office outlook
has encountered a problem and needs to close. It prompts

me to start in safe mode. It won't start in safe mode has
the same responses..I have tried repair, used the Windows
Installer CleanUp Utility, used the scanpst.exe and fixed
any corrupted files, changed outcmd.dat Views.dat
Outcmd.dat Extend.dat Frmcache.dat to .old (some I
remember I didn't have) Also I have re-installed office 2k
and opening outlook doesn't give a error message it just
hangs and then closes.

I am trying to figure out how to re-install 2000 (or 2003)
without transfering or updating the new software of my
original contacts emails settings etc etc.?? But after
installing and re-installing both versions, I am not sure
it is a corrupt file, but something in registry?
Thanks in advance for any help!




  #3  
Old July 30th, 2004, 11:21 PM
Athena [MVP-Outlook]
external usenet poster
 
Posts: n/a
Default outlook 03 hangs, error and won't open even in safe mode

On Fri, 30 Jul 2004 13:08:02 -0700 Dan wrote:
I am trying to figure out how to re-install 2000 (or 2003)
without transfering or updating the new software of my
original contacts emails settings etc etc.??

The best thing for you to do would be to create a fresh profile and force
Outlook to use that instead of trying to use your Outlook 2000 settings.

1. Right-click on the Outlook icon at the top of your start menu and select
Properties. If that icon isn't there or it isn't the special system icon, go
to the Users category in the Control Panel and click Mail.

2. When you have the Mail Applet running, click "Show Profiles" and ADD a new
one. Give it a name and click OK.

3. You will see a Wizard to set up an e-mail account. And an account then
and follow the prompts to Finish. When the wizard returns you to the profile
list, select your new profile as the one to always use.

4. Test Outlook to see if it will start up without hanging.

Once you have Outlook working, you can tell it to use your old PST (contacts,
e-mail messages, etc) very easily:

Click File|Open|Outlook Data File and select your old PST (which will probably
be Outlook.pst). Change the name of the folder set to "Original Folders" then
click OK.

Click Tools|E-mail accounts, select the option to View or change existing
accounts, then select your original folders as the delivery location.

When you avoid the automatic migration, you have manually transfer your other
account settings, signatures, and rules but you do keep all the basic data.

--
Athena

  #4  
Old July 30th, 2004, 11:21 PM
Athena [MVP-Outlook]
external usenet poster
 
Posts: n/a
Default outlook 03 hangs, error and won't open even in safe mode

On Fri, 30 Jul 2004 13:08:02 -0700 Dan wrote:
I am trying to figure out how to re-install 2000 (or 2003)
without transfering or updating the new software of my
original contacts emails settings etc etc.??

The best thing for you to do would be to create a fresh profile and force
Outlook to use that instead of trying to use your Outlook 2000 settings.

1. Right-click on the Outlook icon at the top of your start menu and select
Properties. If that icon isn't there or it isn't the special system icon, go
to the Users category in the Control Panel and click Mail.

2. When you have the Mail Applet running, click "Show Profiles" and ADD a new
one. Give it a name and click OK.

3. You will see a Wizard to set up an e-mail account. And an account then
and follow the prompts to Finish. When the wizard returns you to the profile
list, select your new profile as the one to always use.

4. Test Outlook to see if it will start up without hanging.

Once you have Outlook working, you can tell it to use your old PST (contacts,
e-mail messages, etc) very easily:

Click File|Open|Outlook Data File and select your old PST (which will probably
be Outlook.pst). Change the name of the folder set to "Original Folders" then
click OK.

Click Tools|E-mail accounts, select the option to View or change existing
accounts, then select your original folders as the delivery location.

When you avoid the automatic migration, you have manually transfer your other
account settings, signatures, and rules but you do keep all the basic data.

--
Athena

  #5  
Old July 30th, 2004, 11:21 PM
Athena [MVP-Outlook]
external usenet poster
 
Posts: n/a
Default outlook 03 hangs, error and won't open even in safe mode

On Fri, 30 Jul 2004 13:08:02 -0700 Dan wrote:
I am trying to figure out how to re-install 2000 (or 2003)
without transfering or updating the new software of my
original contacts emails settings etc etc.??

The best thing for you to do would be to create a fresh profile and force
Outlook to use that instead of trying to use your Outlook 2000 settings.

1. Right-click on the Outlook icon at the top of your start menu and select
Properties. If that icon isn't there or it isn't the special system icon, go
to the Users category in the Control Panel and click Mail.

2. When you have the Mail Applet running, click "Show Profiles" and ADD a new
one. Give it a name and click OK.

3. You will see a Wizard to set up an e-mail account. And an account then
and follow the prompts to Finish. When the wizard returns you to the profile
list, select your new profile as the one to always use.

4. Test Outlook to see if it will start up without hanging.

Once you have Outlook working, you can tell it to use your old PST (contacts,
e-mail messages, etc) very easily:

Click File|Open|Outlook Data File and select your old PST (which will probably
be Outlook.pst). Change the name of the folder set to "Original Folders" then
click OK.

Click Tools|E-mail accounts, select the option to View or change existing
accounts, then select your original folders as the delivery location.

When you avoid the automatic migration, you have manually transfer your other
account settings, signatures, and rules but you do keep all the basic data.

--
Athena

  #6  
Old July 31st, 2004, 05:53 AM
Dan
external usenet poster
 
Posts: n/a
Default outlook 03 hangs, error and won't open even in safe mode

Thnks for NEW solution, am running out of options..
but it didn't change the behavior..ugh its midnite, gonna
quit for the day..here's what going on so far...
Did the deletions of all profiles in applet and recreated
a new one. started up outlook 03 and same nonsense. Box
appears in upper left saying migrating settings...(I'd
give anything to find out how to change that on not just
the 1st original startup after new install)? I haven't
been able to recreate that prompt that gives me a CHOICE!!
Anyways it hangs then creates the window to send error
message to microsoft. Does the error report contents help?
if so here they a
Exception information
Code: Oxc0000005 Flags: Oxc00000000
Record: 0x plus sixteen 0's! Address: 0x0000000001de39be
I have done a sfc /scannow also checked for errors on
hard drive.
What ever was done recently, I now cannot access my
address book via outlook express, even though it is a
different operation...not sure if that is related, now I
am without any access to my address book, contacts, email
directory!!! ugh Any help would be appreciated!
-----Original Message-----
On Fri, 30 Jul 2004 13:08:02 -0700 Dan wrote:
I am trying to figure out how to re-install 2000 (or

2003)
without transfering or updating the new software of my
original contacts emails settings etc etc.??

The best thing for you to do would be to create a fresh

profile and force
Outlook to use that instead of trying to use your Outlook

2000 settings.

1. Right-click on the Outlook icon at the top of your

start menu and select
Properties. If that icon isn't there or it isn't the

special system icon, go
to the Users category in the Control Panel and click Mail.

2. When you have the Mail Applet running, click "Show

Profiles" and ADD a new
one. Give it a name and click OK.

3. You will see a Wizard to set up an e-mail account.

And an account then
and follow the prompts to Finish. When the wizard

returns you to the profile
list, select your new profile as the one to always use.

4. Test Outlook to see if it will start up without

hanging.

Once you have Outlook working, you can tell it to use

your old PST (contacts,
e-mail messages, etc) very easily:

Click File|Open|Outlook Data File and select your old PST

(which will probably
be Outlook.pst). Change the name of the folder set

to "Original Folders" then
click OK.

Click Tools|E-mail accounts, select the option to View or

change existing
accounts, then select your original folders as the

delivery location.

When you avoid the automatic migration, you have manually

transfer your other
account settings, signatures, and rules but you do keep

all the basic data.

--
Athena

.

  #7  
Old July 31st, 2004, 05:53 AM
Dan
external usenet poster
 
Posts: n/a
Default outlook 03 hangs, error and won't open even in safe mode

Thnks for NEW solution, am running out of options..
but it didn't change the behavior..ugh its midnite, gonna
quit for the day..here's what going on so far...
Did the deletions of all profiles in applet and recreated
a new one. started up outlook 03 and same nonsense. Box
appears in upper left saying migrating settings...(I'd
give anything to find out how to change that on not just
the 1st original startup after new install)? I haven't
been able to recreate that prompt that gives me a CHOICE!!
Anyways it hangs then creates the window to send error
message to microsoft. Does the error report contents help?
if so here they a
Exception information
Code: Oxc0000005 Flags: Oxc00000000
Record: 0x plus sixteen 0's! Address: 0x0000000001de39be
I have done a sfc /scannow also checked for errors on
hard drive.
What ever was done recently, I now cannot access my
address book via outlook express, even though it is a
different operation...not sure if that is related, now I
am without any access to my address book, contacts, email
directory!!! ugh Any help would be appreciated!
-----Original Message-----
On Fri, 30 Jul 2004 13:08:02 -0700 Dan wrote:
I am trying to figure out how to re-install 2000 (or

2003)
without transfering or updating the new software of my
original contacts emails settings etc etc.??

The best thing for you to do would be to create a fresh

profile and force
Outlook to use that instead of trying to use your Outlook

2000 settings.

1. Right-click on the Outlook icon at the top of your

start menu and select
Properties. If that icon isn't there or it isn't the

special system icon, go
to the Users category in the Control Panel and click Mail.

2. When you have the Mail Applet running, click "Show

Profiles" and ADD a new
one. Give it a name and click OK.

3. You will see a Wizard to set up an e-mail account.

And an account then
and follow the prompts to Finish. When the wizard

returns you to the profile
list, select your new profile as the one to always use.

4. Test Outlook to see if it will start up without

hanging.

Once you have Outlook working, you can tell it to use

your old PST (contacts,
e-mail messages, etc) very easily:

Click File|Open|Outlook Data File and select your old PST

(which will probably
be Outlook.pst). Change the name of the folder set

to "Original Folders" then
click OK.

Click Tools|E-mail accounts, select the option to View or

change existing
accounts, then select your original folders as the

delivery location.

When you avoid the automatic migration, you have manually

transfer your other
account settings, signatures, and rules but you do keep

all the basic data.

--
Athena

.

  #8  
Old July 31st, 2004, 05:53 AM
Dan
external usenet poster
 
Posts: n/a
Default outlook 03 hangs, error and won't open even in safe mode

Thnks for NEW solution, am running out of options..
but it didn't change the behavior..ugh its midnite, gonna
quit for the day..here's what going on so far...
Did the deletions of all profiles in applet and recreated
a new one. started up outlook 03 and same nonsense. Box
appears in upper left saying migrating settings...(I'd
give anything to find out how to change that on not just
the 1st original startup after new install)? I haven't
been able to recreate that prompt that gives me a CHOICE!!
Anyways it hangs then creates the window to send error
message to microsoft. Does the error report contents help?
if so here they a
Exception information
Code: Oxc0000005 Flags: Oxc00000000
Record: 0x plus sixteen 0's! Address: 0x0000000001de39be
I have done a sfc /scannow also checked for errors on
hard drive.
What ever was done recently, I now cannot access my
address book via outlook express, even though it is a
different operation...not sure if that is related, now I
am without any access to my address book, contacts, email
directory!!! ugh Any help would be appreciated!
-----Original Message-----
On Fri, 30 Jul 2004 13:08:02 -0700 Dan wrote:
I am trying to figure out how to re-install 2000 (or

2003)
without transfering or updating the new software of my
original contacts emails settings etc etc.??

The best thing for you to do would be to create a fresh

profile and force
Outlook to use that instead of trying to use your Outlook

2000 settings.

1. Right-click on the Outlook icon at the top of your

start menu and select
Properties. If that icon isn't there or it isn't the

special system icon, go
to the Users category in the Control Panel and click Mail.

2. When you have the Mail Applet running, click "Show

Profiles" and ADD a new
one. Give it a name and click OK.

3. You will see a Wizard to set up an e-mail account.

And an account then
and follow the prompts to Finish. When the wizard

returns you to the profile
list, select your new profile as the one to always use.

4. Test Outlook to see if it will start up without

hanging.

Once you have Outlook working, you can tell it to use

your old PST (contacts,
e-mail messages, etc) very easily:

Click File|Open|Outlook Data File and select your old PST

(which will probably
be Outlook.pst). Change the name of the folder set

to "Original Folders" then
click OK.

Click Tools|E-mail accounts, select the option to View or

change existing
accounts, then select your original folders as the

delivery location.

When you avoid the automatic migration, you have manually

transfer your other
account settings, signatures, and rules but you do keep

all the basic data.

--
Athena

.

  #9  
Old July 31st, 2004, 04:32 PM
Dan
external usenet poster
 
Posts: n/a
Default outlook 03 hangs, error and won't open even in safe mode

Also under Window/Prefetch there are 3 entries for
outlook.exe does this matter? (I did a search for
outlook.exe)
Also what about the following registry?
HKEY_CURRENT_USER\Software\Microsoft\Internet Mail and
News\Mail\POP3 (and smtp) it still has a old
entry..shouldn't that have been erased? (the old entry is
mail2.gbronline.com)

-----Original Message-----Thnks for NEW solution, am

running out of options..
but it didn't change the behavior..ugh its midnite, gonna
quit for the day..here's what going on so far...
Did the deletions of all profiles in applet and recreated
a new one. started up outlook 03 and same nonsense. Box
appears in upper left saying migrating settings...(I'd
give anything to find out how to change that on not just
the 1st original startup after new install)? I haven't
been able to recreate that prompt that gives me a CHOICE!!
Anyways it hangs then creates the window to send error
message to microsoft. Does the error report contents help?
if so here they a
Exception information
Code: Oxc0000005 Flags: Oxc00000000
Record: 0x plus sixteen 0's! Address: 0x0000000001de39be
I have done a sfc /scannow also checked for errors on
hard drive.
What ever was done recently, I now cannot access my
address book via outlook express, even though it is a
different operation...not sure if that is related, now I
am without any access to my address book, contacts, email
directory!!! ugh Any help would be appreciated!
-----Original Message-----
On Fri, 30 Jul 2004 13:08:02 -0700 Dan wrote:
I am trying to figure out how to re-install 2000 (or

2003)
without transfering or updating the new software of my
original contacts emails settings etc etc.??

The best thing for you to do would be to create a fresh

profile and force
Outlook to use that instead of trying to use your

Outlook
2000 settings.

1. Right-click on the Outlook icon at the top of your

start menu and select
Properties. If that icon isn't there or it isn't the

special system icon, go
to the Users category in the Control Panel and click

Mail.

2. When you have the Mail Applet running, click "Show

Profiles" and ADD a new
one. Give it a name and click OK.

3. You will see a Wizard to set up an e-mail account.

And an account then
and follow the prompts to Finish. When the wizard

returns you to the profile
list, select your new profile as the one to always use.

4. Test Outlook to see if it will start up without

hanging.

Once you have Outlook working, you can tell it to use

your old PST (contacts,
e-mail messages, etc) very easily:

Click File|Open|Outlook Data File and select your old

PST
(which will probably
be Outlook.pst). Change the name of the folder set

to "Original Folders" then
click OK.

Click Tools|E-mail accounts, select the option to View

or
change existing
accounts, then select your original folders as the

delivery location.

When you avoid the automatic migration, you have

manually
transfer your other
account settings, signatures, and rules but you do keep

all the basic data.

--
Athena

.

.

  #10  
Old July 31st, 2004, 04:32 PM
Dan
external usenet poster
 
Posts: n/a
Default outlook 03 hangs, error and won't open even in safe mode

Also under Window/Prefetch there are 3 entries for
outlook.exe does this matter? (I did a search for
outlook.exe)
Also what about the following registry?
HKEY_CURRENT_USER\Software\Microsoft\Internet Mail and
News\Mail\POP3 (and smtp) it still has a old
entry..shouldn't that have been erased? (the old entry is
mail2.gbronline.com)

-----Original Message-----Thnks for NEW solution, am

running out of options..
but it didn't change the behavior..ugh its midnite, gonna
quit for the day..here's what going on so far...
Did the deletions of all profiles in applet and recreated
a new one. started up outlook 03 and same nonsense. Box
appears in upper left saying migrating settings...(I'd
give anything to find out how to change that on not just
the 1st original startup after new install)? I haven't
been able to recreate that prompt that gives me a CHOICE!!
Anyways it hangs then creates the window to send error
message to microsoft. Does the error report contents help?
if so here they a
Exception information
Code: Oxc0000005 Flags: Oxc00000000
Record: 0x plus sixteen 0's! Address: 0x0000000001de39be
I have done a sfc /scannow also checked for errors on
hard drive.
What ever was done recently, I now cannot access my
address book via outlook express, even though it is a
different operation...not sure if that is related, now I
am without any access to my address book, contacts, email
directory!!! ugh Any help would be appreciated!
-----Original Message-----
On Fri, 30 Jul 2004 13:08:02 -0700 Dan wrote:
I am trying to figure out how to re-install 2000 (or

2003)
without transfering or updating the new software of my
original contacts emails settings etc etc.??

The best thing for you to do would be to create a fresh

profile and force
Outlook to use that instead of trying to use your

Outlook
2000 settings.

1. Right-click on the Outlook icon at the top of your

start menu and select
Properties. If that icon isn't there or it isn't the

special system icon, go
to the Users category in the Control Panel and click

Mail.

2. When you have the Mail Applet running, click "Show

Profiles" and ADD a new
one. Give it a name and click OK.

3. You will see a Wizard to set up an e-mail account.

And an account then
and follow the prompts to Finish. When the wizard

returns you to the profile
list, select your new profile as the one to always use.

4. Test Outlook to see if it will start up without

hanging.

Once you have Outlook working, you can tell it to use

your old PST (contacts,
e-mail messages, etc) very easily:

Click File|Open|Outlook Data File and select your old

PST
(which will probably
be Outlook.pst). Change the name of the folder set

to "Original Folders" then
click OK.

Click Tools|E-mail accounts, select the option to View

or
change existing
accounts, then select your original folders as the

delivery location.

When you avoid the automatic migration, you have

manually
transfer your other
account settings, signatures, and rules but you do keep

all the basic data.

--
Athena

.

.

 




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