O/E Freezes with phantom email

Hi, my O/e freezes up and it appears there is a phantom
messge in preview pane with no message on server rendering
my O/E useless. If anyone has the knowledge (something about
switiching identities?) than would you please spell it out exactly
as I am not that proficient :-)

I appreciate your help. Thank you in Advance.

RS Mallory
Austin Tx
512.472.2604

One way to get rid if it if it does exist is to create a new Inbox.

Move all the messages you wish to save from the Inbox to a local folder you
create. Then:

Tools | Options | Maintenance | Store folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise, write
the location down and navigate to it in Windows Explorer.

In Windows XP, 2K & 3K, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Explorer, you must enable Show
Hidden Files and Folders under Start | Control Panel | Folder Options |
View.

With OE closed, find the DBX file for the Inbox.dbx and delete it. A new,
empty one will be created automatically when you open OE.

Do not archive mail in default OE folders. They will eventually become
corrupted. Create your own user defined folders for storing mail and move
your mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"RS Mallory" wrote in message
...
Hi, my O/e freezes up and it appears there is a phantom
messge in preview pane with no message on server rendering
my O/E useless. If anyone has the knowledge (something about
switiching identities?) than would you please spell it out exactly
as I am not that proficient :-)

I appreciate your help. Thank you in Advance.

RS Mallory
Austin Tx
512.472.2604

RS Mallory wrote:

RS Mallory
Austin Tx
512.XXX.XXX

Don't post your phone number on Usenet unless you enjoy crank calls or
identity theft.

Alias

"RS Mallory" wrote in message
...
Hi, my O/e freezes up and it appears there is a phantom
messge in preview pane with no message on server rendering
my O/E useless. If anyone has the knowledge (something about
switiching identities?) than would you please spell it out exactly
as I am not that proficient :-)

I appreciate your help. Thank you in Advance.

RS Mallory
Austin Tx
512.472.2604



Don't store messages in the Inbox. It is the folder most apt to be
corrupted. As soon as you read them move them to user created folders.
Then compact the Inbox regularly.

Go to Tools | Options | Maintenance | Store Folder and write down where OE
is storing its data.
Close OE.
Go there with Windows Explorer and move (not copy) Inbox.dbx to an empty
Windows
folder. With Win2K, WinXP and Win2K3 it will be a hidden file.

You can use either of these tools to extract the messages from the old DBX
file:

DBXtract ($5): http://www.oehelp.com/DBXtract/ although this tool is faster
and better:
DBXpress: ($25) http://www.oehelp.com/DBXpress/Default.aspx
Do NOT extract to the desktop!
With a large file this can take a long time, so let it keep running.

The messages can be dragged from a Windows folder back into an OE folder in
OE's Folder List.

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't send mail.