Hi Bruce

I stand corrected. I now find that the sound and envelope are showing on
all Identities. Thanks so much for your prompt and effective responses!

--


Allen




"Bruce Hagen" wrote in message
...
Create a new identity and see if the notification works there.

You may have a damaged identity especially if it is the default Main
Identity. File | Identity | Add New Identity. Create a new one and test
it. If all is well, you can import your messages and Address Book from the
old identity and delete it.

Note: Do not use the word Main in the name of the new identity.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169

An Outlook Express basic repair kit:
http://www.microsoft.com/windows/IE/...epair.mspx#EHH
--

Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


"Allen Grant" wrote in message
...
Bruce....

Your suggestion certainly improved the performance of Outlook Express,
but it did not bring back my "You have new mail" or the incoming mail
sound. Any suggestions?

--


Allen
'\\\





"Bruce Hagen" wrote in message
...
A reinstall won't help a thing. Start here.

Move any messages you want to save out of Deleted Items, Sent Items and
the Inbox to folders that you create and then close OE and delete the
dbx files for these three folders.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Write the location down and navigate to it
in Windows Explorer or, copy and paste it into Start | Run.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must
enable Show Hidden Files and Folders under Start | Control Panel |
Folder Options Icon | View, or in Windows Explorer | Tools | Folder
Options | View.

With OE closed, find the Deleted Items.dbx, Sent Items.dbx and Inbox.dbx
files and delete them. New files will be created automatically when you
open OE.

Compact all folders as described below.

To help prevent this in the futu

Do not archive mail in the Inbox or Sent Items. Create your own user
defined folders and move the messages you wish to save to them. Empty
Deleted Items folder daily. Although dbx files have a theoretical
capacity of 2GB, I recommend about a 300MB max for less chance of
corruption.

Information about the maximum file size of the .dbx files that are used
by Outlook Express:
http://support.microsoft.com/?kbid=903095

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer of protection that eats up CPUs and causes a multitude of problems
such as time-outs and account setting changes. Your up-to-date A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3
--

Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


"Allen Grant" wrote in message
...
I am no longer receiving notice of incoming email messages (no icon or
sound). As of today, I am having problems deleting messages. I have
scanned my computer for viruses and adware and found nothing. Can I
reinstall OE6.0 or do I have to reinstall IE6.0? If I do reinstall it,
will I lose all my messages? Any suggestions? Thanks.

Big Owl