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Old December 6th, 2004, 10:59 PM
Beth Melton
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When Word it does utilize an AutoExec macro which adds "rhd.dot" as a
global template (all it contains is a customized menu bar which
integrates the Remove Hidden Data command under the File menu. So
since you previously indicated you encounter the error when you start
an Office app I'd say the actual installation was successful but
you're encountering the error when it attempts to manually add the
global template.

I'm happy to try and troubleshoot this issue with you but it make take
a day or so to determine the underlying problem.

First verify you have "rhd.dot" is located in:
C:\Program Files\Microsoft Office\Remove Hidden Data Tool

I'm not 100% certain but I suspect this location is hard coded in the
DLL.

If the file is present then see what happens if you manually load it:

- Go to Tools/Templates and Add-ins
- Click the "Add..." command
- Navigate to the folder for "rhd.dot" and select it

Then open a document and try using the File/Remove Hidden Data
command.

Let me know what you encounter and we'll go from there. :-)

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/


"Tom Ker" thomasDOTkerA@ThighmarkDOTcom wrote in message
...

This PC does have something unique, though. He's got a customized
AutoExec macro running in Word to display a small departmental menu.
Does RHD update the AutoExec during a normal install? Could that be
stopping it?

Thanks,

Tom