Thanks Word Heretic, but the only two templates in the folder are Normal and ~$Normal, and both are the same...

"Word Heretic" wrote:

G'day teutonictrio ,

I have a feeling there is a mail message template somewhere that is
used by Outlook - that would be the one to change the view on.

Steve Hudson - Word Heretic
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steve from wordheretic.com (Email replies require payment)


teutonictrio reckoned:

For the entire time I had Office 2003, Word has been my email editor and it has been in normal mode for viewing, both with replies and with new messages. Now, it still works most of the time in reply, but with new messages, it defaults to web view for some reason. I've tried going to the normal template and changing it, but if I do then my Word documents, which used to open in Print Layout will open in Normal. I did change one of the Normal templates (for some reason I have two, one with a ~$ in front of it) to normal view, and frustratingly the Word documents (outside Outlook) open in normal view now instead of print, and the Outlook emails in Word open still in web view! What can I do?