I work at the hospital at Fort Campbell and we recently
upgraded are users (approx 1200) from Office XP to Office
2003 and are encountering the same problem in about 50
cases. We have found that if you uninstall Outlook 2003
and reinstall outlook 2000 (because this is the only stand
alone version we have) that still doesn't help the
problem. Outlook still hangs on closing, although in that
version it will allow you to open it again. We have not
done it but are either hoping for a resolution or we will
have to format and reload those hard drives. In several
cases we have found that a fresh format and reinstallation
has caused the same problem. Can someone fix this????? It
is extrememly frustrating.
-----Original Message-----
Hello, I was sent over here from
the "microsoft.public.office.setup" newgroups by Susan
Ramlet MVP - Microsoft Office. After the last several
days
she ran out of answers.
Just installed office 2003 on my xp home and trying
to open outlook for the 1st time. it brings up the box
configuring outlook and migrating account settings (I
had
office 2000 previous)
Then it hangs and I get an error microsoft office outlook
has encountered a problem and needs to close. It
prompts
me to start in safe mode. It won't start in safe mode has
the same responses..I have tried repair, used the Windows
Installer CleanUp Utility, used the scanpst.exe and fixed
any corrupted files, changed outcmd.dat Views.dat
Outcmd.dat Extend.dat Frmcache.dat to .old (some I
remember I didn't have) Also I have re-installed office
2k
and opening outlook doesn't give a error message it just
hangs and then closes.

I am trying to figure out how to re-install 2000 (or
2003)
without transfering or updating the new software of my
original contacts emails settings etc etc.?? But after
installing and re-installing both versions, I am not sure
it is a corrupt file, but something in registry?
Thanks in advance for any help!


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