From reading the KB article, it looks like you have to contact MS:

To resolve this problem, contact Microsoft Product Support Services to obtain
the fix. For a complete list of Microsoft Product Support Services phone numbers
and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default...EN-US;CNTACTMS



wrote:

-----Original Message-----
Is anybody here having this issue? We are having an
issue
here with Office products that print to our print server
which is Windows 2000 Server. All of our printers here
are HP. This article refers to fix, but I don't see how
to obtain the hotfix. Does anybody else have this fix,
or
know how to obtain it? Thanks for the help.
.


I forgot to post the URL of the article.

http://support.microsoft.com/default.aspx?scid=kb;en-
us;305713&Product=win2000

--

Dave Peterson