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Old May 12th, 2009, 11:10 PM posted to microsoft.public.publisher
LL3
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Posts: 14
Default Cannot open file after installing Office 2007 Service Pack 2

Hi Martin

I'm LeRoy from the Microsoft Publisher Test Team and I've been following
this thread. I'd like to find out more about the file that you first started
seeing this problem with. Which version of Publisher did you first create it
in? What did you do in SP2 before you saved it? Would you be able to send us
a copy of the file so we can take a closer look at what's going on? We are
trying to repro this in house and your assistance would be very helpful.

Thank you in advance,
LeRoy

"mxl" wrote:

Hi Ed

I'm glad Microsoft are aware of this issue and hopefully a fix will be made
available soon. It's true that this problem does not affect all publisher
files. We have the case where all of this year's newletters could not be
opened, but last year's could. So as a work around we used last year's file
as a template for this week's newsletter. However, even though this new file
was opened, edited and saved by Publisher SP2, the next day it had the same
problem that it could not be opened. So even files created by the SP2
version have this problem.

I am getting around the problem by uninstalling SP2 on computers being used
for desktop publishing. Microsoft have provided a good command-line tool to
do this, see http://support.microsoft.com/kb/954914. Not ideal, but at
least I can do something to keep the organisation working.

Regards

Martin