"Richard in AZ" wrote in message

....
I am trying to help a neighbor with an email problem.
She cannot open any email links that are presented in either an email or a web page.
She can open any web links, just not links to an email address.
She has Windows XP SP2 with full updates.

Anyone have any more suggestions or ideas?



Try some diagnosis?

E.g. in a cmd window enter:

ftype | find /i "mail"

FWIW here is what I get when I do that:

example
F:\ftype | find /i "mail"
mailto="%ProgramFiles%\Outlook Express\msimn.exe" /mailurl:%1
Microsoft Internet Mail Message="%ProgramFiles%\Outlook Express\msimn.exe" /eml:%1
/example


Note that from there you could simulate what a mailto: URL causes,
e.g., in your Run... dialog and thus possibly get more clues about what
is wrong with yours. Hint: the %1 parameter includes the mailto: prefix.


If that's not relevant for your symptom it may if you were more explicit
about what you mean by "email links".


HTH

Robert Aldwinckle
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