What type of email account do you have configured? If using Exchange,
are you using cached mode?


Anil Desai;144412 Wrote:
Outlook Experts: I'm having a strange problem with the RTM version of
Outlook 2010 - I can't enable the "Show as conversations" option from
the
View tab of the menu. I can click the checkbox, but whenever I click
on
anything (e.g., another mail message), the setting disappears. The
"Conversation Settings" menu is disabled. Some details:

1) The problem appears to be machine-specific. I tried another user
account on the same computer, and had the same issue. I also tried
creating
a new mail profile and have the same issue.

2) Using the same PST file on another computer works fine, and three
other
machines that are running Outlook 2010 seem to have no problem with
this view.

3) I had a post-beta/pre-RTM build of Office 2010 installed on this
machine
for test purposes. I did not uninstall it before installing the RTM
version
of Office 2010. I understand that this is a big red flag, but I've
done the
same on three other machines and don't have any problems at all.

4) I'm running the 32-bit version of MS Office Premium Plus (MSDN) on
Windows 7 Ultimate x64.

So far, I have tried the following:

1) Comparing both the HKCU and HKLM keys for Outlook between this
computer
and one on which the conversation view works. I can't see any
differences
and can't immediately see any relevant portions of the settings.

2) Started Outlook using numerous startup switches, including /safe,
/nocustomize, and /noextensions and /regserver.

3) Ran ScanPST on the Outlook file (errors found and fixed); I doubt
this
is relevant, but I thought I'd mention it.

I haven't yet uninstalled Office 2010, but that's an option. I would
probably delete all relevant Registry keys, but I'm not sure if there
are
some that I'm missing.

Does anyone have any idea what I can do to troubleshoot this further?
Any
help or suggestions would be greatly appreciated!

- Anil Desai


--
catherized
http://forums.slipstick.com