I just reread the mail and realise i wrote a load of
rubbish... i meant to say when i open the FAX in my
inbox.oops ;-)

Let me try again...

The fax is displayed the the fax viewer in all cases; this
i did by specifying the default viewer in the folder
options File Types tab -- file association. The problem
arises because on some W2K PCs the fax is shown as a
preview but on others is just shows the icon i.e. like a
desktop shortcut. is this not caused by the O.S as opposed
to the viewer (in all cases i deleted and redownloaded the
fax form/viewer.)

All i want is the fax to be displayed automatically as
opposed to having the user double click the icon.

any suggestions
Thanks
AA
-----Original Message-----
You've lost me completely. It is not clear what you mean
by XP. It is not
clear what you mean by "opening your outlook inbox with
Fax and Image
viewer."
Fax and Image viewer should be the default viewer for TIF
files on Win2k and
Win XP with Office XP. MODI should be the default only if
Office 2003 is
installed. What Faxination does to that equation is
anyone's guess.
--
Russ Valentine
[MVP-Outlook]
wrote in message
...
Hi :-)

I get the feeling it is not the fax viewer itself that
is
the problem because I am getting different results on
different WINDOWS systems even after i have deleted the
forms/viewer and downloaded it again from the exchange
server. The version is therefore the same and should
produce the same results.. not???

When i open my outlook inbox on
XP with Fax and Image Viewer I get the 'view image'
button
(I have since overwritten this option in the registry to
use the fax viewer)
W2K with MODI or the Fax viewer i get an icon
on another W2K pc the fax opens...

What do you think? any other suggestions ;-)

thanks for your reply
AA

-----Original Message-----
Doubt you'll find any help here. I've never seen anyone
using third party
products frequent this group since that is not what the
group supports. Have
you tried their support?
--
Russ Valentine
[MVP-Outlook]
"AA" wrote in
message
...
hi,

Our office network consists of similar installations
of
W2K PCs with Outlook 2000 clients by default,
although
NT
and XP Pro PCs with other Outlook clients exist.

We make use of Fenestrae Faxination software to send
and
receive faxes (.tif) to the recipients inbox. the
faxination viewer is suppose to automatically open
the
fax
attachments and this is my current problem.

When opening the SAME fax attachment on various PCs
the
results vary.

On some the fax attachment is opened and the preview
displayed, on others the Fax tab(which is supposed to
show
the preview) and Info tab(fax info) is shown but the
preview shows an icon with the file name - similar to
files on the desktop - , and on other PCs the format
is
similar to an email with a file attached in which the
user
needs to click on the "View image" button to view the
fax.

I have changed the default viewer from the MODI (W2K)
and
Windows Picture and Fax Viewer (XP) with no success.
The
XP viewer always comes back!!! i have also deleted
and
redownloaded the fax forms to ensure the same fax
form
is
used. I have not found any useful setting in Outlook
or
Word, our email editor.

what i am trying to do it make sure that the
attachment
is
always opened automatically on all systems.

hope someone can help me with the minor but
irritation
problem :-)
AA


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