You've lost me completely. It is not clear what you mean by XP. It is not
clear what you mean by "opening your outlook inbox with Fax and Image
viewer."
Fax and Image viewer should be the default viewer for TIF files on Win2k and
Win XP with Office XP. MODI should be the default only if Office 2003 is
installed. What Faxination does to that equation is anyone's guess.
--
Russ Valentine
[MVP-Outlook]
wrote in message
...
Hi :-)

I get the feeling it is not the fax viewer itself that is
the problem because I am getting different results on
different WINDOWS systems even after i have deleted the
forms/viewer and downloaded it again from the exchange
server. The version is therefore the same and should
produce the same results.. not???

When i open my outlook inbox on
XP with Fax and Image Viewer I get the 'view image' button
(I have since overwritten this option in the registry to
use the fax viewer)
W2K with MODI or the Fax viewer i get an icon
on another W2K pc the fax opens...

What do you think? any other suggestions ;-)

thanks for your reply
AA

-----Original Message-----
Doubt you'll find any help here. I've never seen anyone
using third party
products frequent this group since that is not what the
group supports. Have
you tried their support?
--
Russ Valentine
[MVP-Outlook]
"AA" wrote in
message
...
hi,

Our office network consists of similar installations of
W2K PCs with Outlook 2000 clients by default, although
NT
and XP Pro PCs with other Outlook clients exist.

We make use of Fenestrae Faxination software to send and
receive faxes (.tif) to the recipients inbox. the
faxination viewer is suppose to automatically open the
fax
attachments and this is my current problem.

When opening the SAME fax attachment on various PCs the
results vary.

On some the fax attachment is opened and the preview
displayed, on others the Fax tab(which is supposed to
show
the preview) and Info tab(fax info) is shown but the
preview shows an icon with the file name - similar to
files on the desktop - , and on other PCs the format is
similar to an email with a file attached in which the
user
needs to click on the "View image" button to view the
fax.

I have changed the default viewer from the MODI (W2K)
and
Windows Picture and Fax Viewer (XP) with no success. The
XP viewer always comes back!!! i have also deleted and
redownloaded the fax forms to ensure the same fax form
is
used. I have not found any useful setting in Outlook or
Word, our email editor.

what i am trying to do it make sure that the attachment
is
always opened automatically on all systems.

hope someone can help me with the minor but irritation
problem :-)
AA


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