Yes, me as well. Vista 32bit, outlook 2007 w/BCM. Sorry Diane, I tired the
New profile too to many hrs of work, no results, and much dismay ... no use.
Still greyed out. I'm sorry... no one in MS has dealt with this in the 3yrs
Outlook 2007 has been out???

And it's a bug that has been throughout Outlook 2000 - 2007?

Thanks if anyone finds something to help it.


"James Griffin" wrote:

I have tried this about 10 times and always the Address Book box is grayed
out, and will not let me remove the Outlook Address book, only the Mobile
address book, I can not change the properties of the address book. I have
removed the Business Contact Manager and run a restore and repairs. The next
step is to backup and remove Outlook and reinstall it. I am using Windows 7
RC1, x64 and was having troubles with Outlook each time I would close the
program It would restart and say that it was not shut down properly.

"Diane Poremsky [MVP]" wrote:


If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
make a new profile as you can't add the Outlook Address Book service due to
a bug.