Hi Chris,

I would like to check how things are going. Did you have the chance to try the troubleshooting steps? If you have any other questions,
please do not hesitate to let me know. I look forward to your further updates.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

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References:

MIME-Version: 1.0
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From: (Emily Lin)
Organization: [Microsoft]
Date: Fri, 14 Dec 2007 09:39:24 GMT
Subject: Office 2007 SP1 - unable to install
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Hi Chris,

In addition, please keep the Office 2007 CD in the CD-ROM drive and update SP1 again. What is the result?

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

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MIME-Version: 1.0
Content-Type: text/plain
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From: (Emily Lin)
Organization: [Microsoft]
Date: Fri, 14 Dec 2007 09:15:22 GMT
Subject: Office 2007 SP1 - unable to install
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Hi Chris,

Thanks for your reply and the log files.

Follow the steps below to see if it works.

Let's use the Windows Installer Cleanup Utility to remove/reinstall Microsoft .NET Framework.

1. Download and install the Windows Installer Cleanup Utility.
http://download.microsoft.com/downlo...BD/msicuu2.exe
2. After you install the Windows Installer CleanUp Utility, click Start menu- All Programs- Windows Install Clean Up.
3. Highlight all the entries related to Microsoft .NET Framework, click Remove to remove it.

4. Download and reinstall the .NET Framework 2.0 from the following webpage.

Microsoft .NET Framework Version 2.0 Redistributable Package (x86)
http://www.microsoft.com/downloads/d...DisplayLang=en

Test the issue again. What is the result?

If anything is unclear or if you have any other concerns, please don't hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

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From: "Chris"
References:
In-Reply-To:
Subject: Office 2007 SP1 - unable to install
Date: Thu, 13 Dec 2007 12:50:07 +0100
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Emily,
I sent you logs.
Also I went through steps you provided.
#1 Repair went fine, no problems found, however apparently installer changed
somthing becouse it requested restart.
#2 I'm unable to install this package, error is "Not enough storage is
available to process this command." However, having Vista I think I have
already latest version installed?
#3 There is pleanty of space, 80GBs on system drive, almost 200GBs on
second.
#4 I have MSOCache dir on system drive, contains: 1 031 038 717 bytes in 154
file(s), in 30 directories, difficult to say what's inside.

Thanks for help,
Chris


"Emily Lin" wrote in message
. ..
Hi Chris,

If possible, send the log file to me for further research. My email
address is .

At this point, follow the steps below to see if it works.

#1 check the Office 2007 installation
===============
1. Go to Control Panel Add or Remove Programs.
Go to Control Panel Programs Programs and Features.

2. Select Office 2007. Click Change. Choose Repair to repair it. Can it be
finished properly?
3. If not, repair it from the Office 2007 installation CD. If it also
doesn't work, there should be problem with the Office 2007
installation, refer to the following KB article to remove and reinstall
Office 2007.
928218 How to uninstall the 2007 Office system if you cannot uninstall it
by using the "Add or Remove Programs" feature
http://support.microsoft.com/default...b;EN-US;928218

Install the Office 2007 SP1 update again. If it doesn't work, go to next
step.

#2 Install the latest version of Windows Installer
==========================
Patch deployment for the 2007 Office release system requires Microsoft
Windows Installer 3.1. If you do not have the required Windows
Installer version, you might receive an error message similar to the
following during installation:
"2007 Microsoft Office Suite Service Pack 1 (SP1) failed to install"

Download and install the latest version of the Windows Installer
(Instmsiw.exe) from the following link.
http://www.microsoft.com/downloads/d...displaylang=en

#3 Make sure that you have sufficient free disk space on the Windows
system drive.
==========================
Office 2007 Service Pack 1 (SP1) requires that you have at least 1.75 GB
of free space on Windows Vista and at least 1.1 GB of free
space on other versions of Windows, much of which will be returned after
the installation is complete.

#4 check the Local Install Source (LIS) for Office 2007
===============
Since all Office 2007 installs create a Local Install Source (LIS),
updates such as SP1 will require this to be present and in good
condition to complete. If users have tried to recover hard disk space by
removing all or part of the LIS (the MSOCache folder), it will
need to be repaired before applying SP1.

Please insert the Office 2007 installation CD (or access the original
Office 2007 installation source) and then choose Repair to repair the
Office 2007 installation. It will restore the LIS.

If anything is unclear or if you have any other concerns, please don't
hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

===========
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
================================================== ====
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rights.


--------------------
From: "Chris"
Subject: Office 2007 SP1 - unable to install
Date: Wed, 12 Dec 2007 22:01:21 +0100
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I'm getting errors in Event Log:

When installing via Microsoft Update:

Product: Microsoft Office Enterprise 2007 - Update '2007 Microsoft Office
Suite Service Pack 1 (SP1)' could not be installed. Error code 1603.
Additional information is available in the log file e:\tmp\MSI963d8.LOG.

Additionally, MU interface displays error 78F (???)

When I'm trying to install manually from extracted MSP:

Product: Microsoft Office Enterprise 2007 - Error 1935.During installation
component assembly {46174A62-FAFE-4BD6-9662-F9A9F588F034} error occured.
HRESULT: 0x80131047. Assembly inteface: IAssemblyCacheItem, function:
Commit, assembly name:


Microsoft.Office.InfoPath.Client.Internal.Host,fil eVersion="12.0.6215.1000",version="12.0.0.0000000" ,culture="neutral",publicKeyToken=
"71E9BCE111E9429C",processorArchitecture="MSIL "

I had to translate this error, it might not be 100% accurate.

I saw some solution about reinstaling or repairing NET Framework, but
solution is rather for XP, at least installing Net 1.1 doesn't change
anything.
I enabled logging, but I'm getting tons of junk in log files and nothing
conclusive.

I'm using Vista Ultimate and Office 2007 Enterprise, also Project 2007 and
Visio 2007 installed.

Thanks for any ideas.
Chris