I think this is the same problem. A couple of days ago I got a pop-up saying
that Outlook had downloaded a possible junk e-mail and I should check the
junk e-mail folder. I clicked on the link provided in the window. Outlook
opened the junk e-mail folder in a new window. Since then, I have two
instances of Outlook when I start Outlook (2003). I have relatively recently
(within 30 days) installed Office 2003. I did not do anything unusual to
migrate files. I have only one personal folders file listed in the data
files, though (Outlook.pst, plus the archive). I would certainly like to
know if there is a solution, other than recreating the data file or
reinstalling Outlook.


"Russ Valentine [MVP-Outlook]" wrote:

Nowhere did I ever say that was the only way to get duplicate Folders--just
the most common way. I'm sure there are others. I'd love to know the steps
you used.
It's a very common problem that seems to be growing worse all the time.
--
Russ Valentine
[MVP-Outlook]
"BNur" wrote in message
...
Russ,
It's interesting to read thru this thread as I too am having duplicate
personal folders show up AND did not migrate.

Contrary to what your customers are telling you, you insist that they only
show up if data has been migrated incorrectly .... but we keep telling you
that ain't so.

I think the Outlook techies need to regroup and come up with correct the
glitch and minimally a new way to handle the glitch when it shows up.

I've just wasted 1.5 hr of work time trying to get this thing to work!

BNur


"Russ Valentine [MVP Outlook]" wrote:

These ghost folders only appear if Outlook data has been migrated
incorrectly. Microsoft provides ample instructions on how to migrate
Outlook data correctly.
The problem is yours and yours to solve. Creating a new profile is
simply the easiest and safest way to solve this problem. I can provide
registry hacks if you prefer that route:

(Win XP) HKEY_CURRENT_USER\Software\Microsoft\Windows
NT\CurrentVersion\Windows Messaging Subsystem\Profiles\Outlook

Within the Outlook folder, there are a bunch of folders with long
hexadecimal values for names -- those are the ones you need to look in
to see if you can find the ghost .PST names. Export that key for safety
then delete it. If you delete the keys and that it point to your real
..PST file instead of one of the ghosts, it's not the end of the world --
your data won't be gone. The worst you would have to do is merge back
the key you exported or recreate your Outlook profile.

------
Russ Valentine
[MVP-Outlook]