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Old April 11th, 2005, 12:28 PM
Ada Pan [MSFT]
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Hi Steve,

As far as I know, this problem could be caused by a variety of factors.
Regarding this issue, you may create new UML shapes based on UML Model
Template with simple customization. Then check if this issue occurs.

If the problem persists, it may be related to the Visio application. You
may uninstall and reinstall Visio 2000 via Control Panel - Add or Remove
Programs to see if it helps.

If the problem does NOT occur, it may be related to the customization in
this file. As the public Visio newsgroups cannot help you with the issue,
I recommend that you open a Support incident with Microsoft Customer
Service and Support (CSS) so that a dedicated Support Professional can
assist with this case.

For a complete list of Microsoft Customer Service and Support (CSS) phone
numbers, please go to the following address on the World Wide Web:
http://support.microsoft.com/directory/overview.asp

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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