If you did this with no good results:

From:
http://www.fjsmjs.com/OE/nolinks.htm

If nothing happens when you click a link:
Open Windows Explorer.
Go to Tools | Folder Options | File Types.
Scroll down to [NONE] URL:HyperText Transfer Protocol (NOT URL:Internet
Shortcut) and select it.
Click Edit or Advanced, depending on your Windows version.
Select 'open'.
Click Edit.

"Application used to perform this action" should read:

"C:\PROGRAM FILES\INTERNET EXPLORER\iexplore.exe" -nohome (Check the path to
iexplore.exe to make sure that is correct and use the double quotes.)

DDE should be checked and in the boxes below it you should have:

#1:
"%1",,-1,0,,,,
#2
IExplore
#3 (blank)

#4
WWW_OpenURL

URL:HyperText Transfer Protocol with Privacy should be the same.

Sometimes it is necessary to uncheck Use DDE.

*****************************************

Do this next:

Try re-registering these dlls:

Start | Run | type, or Copy/Paste, these in one at a time and try again.
(Note the space in each command).

regsvr32 Mshtml.dll
regsvr32 Oleaut32.dll
regsvr32 Shell32.dll
regsvr32 actxprxy.dll
regsvr32 shdocvw.dll
regsvr32 urlmon.dll

In IE, go to: ToolsInternet OptionsPrograms. Click: Reset Web Settings -
(uncheck box for homepage) - Click Yes.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Richard in AZ" wrote in message
...
I am trying to help a neighbor with an email problem.
She cannot open any email links that are presented in either an email or a
web page.
She can open any web links, just not links to an email address.
She has Windows XP SP2 with full updates.

This is what I have done so far:

I ran the re-register command
"C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE" /reg
I checked the file types
URL Hyper Text Transfer File Protocol
URL Hyper Text Transfer File Protocol with Privacy
and found
"C:\PROGRAM FILES\INTERNET EXPLORER\iexplore.exe" -nohome
I checked the path to iexplore.exe to make sure that is correct and uses
the
double quotes.
DDE was checked and in the boxes below it read:
#1:
"%1",,-1,0,,,,
#2
IExplore
#3 (blank)
#4
WWW_OpenURL

I also checked the URL mail to Protocol
and found
C:\Program Files\Outlook Express\msimn.exe as the program
DDE was checked
application was "msimn"
type was "system"

I went to the registry
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\Outlook Express
and found
C:\PROGRAM FILES\OUTLOOK EXPRESS\MSOE.DLL for the dll path (and msoe.dll
is there)
just as suggested in MS KB Q306098

Anyone have any more suggestions or ideas?