Well excuse me for misreading your post. When you crossposted you
didn't list the word group which would on it's face be the most
appropriate. Seeing as how there are over a thousand a day in here and
I help out where I can, an oops occurs now and then. Maybe you should
try helping and see how well you do?

MT DOJ Help Desk wrote:

You should read messages more carefully before recommending an action which
a person has clearly stated has already been taken. The following is
verbatim from my original message:

"But I'm not sure if that setting would be at the OS level, in Word, or in
Outlook. I've already posted this question in a Word group, but have not
yet found an answer."

Call me crazy, but I would have expected that last statement to be construed
as, "I've already posted this question in a Word group, but have not yet
found an answer."

Besides, how do you know that the right place for the question is a Word
2000 group? The question involves Outlook too (and gosh, isn't this an
Outlook group), but might also be a Word or an OS issue. At this time,
exactly were the problem is at isn't known, so therefore how do you know
that this ISN'T the correct group?

When you're researching an issue that involves multiple applications, you
have to assume that the problem could be with any of the applications
involved. Since the problem only happens when the user opens a document
using a link in *Outlook*, I would actually say that it's more likely to be
an *Outlook* problem than a Word problem. At the very least, posting the
question in an Outlook group, seeing as how Outlook is involved in the mix,
is not inappropriate in my opinion.

-- Tom

MT DOJ Help Desk

Making the world a safer place.
"Hilary Karp" wrote in message
...

You should ask this in the right newsgroup for Word 2000.

See here for list of all MS newsgroups
http://aumha.org/nntp.htm

MT DOJ Help Desk wrote:


Word 2000
Outlook 2000
Windows XP

I have a mail merge document that is not working for a user. I can open

the

document and do the mail merge without any problems. Once a month I

send an

email to another user, and the email contains a link to the file. She

can

click on the link to open the file, but can't do the mail merge. If she
opens the file by navigating to it in Windows Explorer, then she CAN do

the

mail merge.

If I email the link to other users, they can open the file and do the

mail

merge without any problems, so there's nothing wrong with the links
themselves, or with the mail merge document. This would appear to be an
issue with a setting on her particular computer.

I suspect that the inability to do the mail merge after opening the

document

using the email link is being caused by a security setting on her

computer.

But I'm not sure if that setting would be at the OS level, in Word, or

in

Outlook. I've already posted this question in a Word group, but have

not

yet found an answer. Does anyone know what's causing this behavior, and

how

to fix it?

Thanks for any help you can offer.

-- Tom

MT DOJ Help Desk

Making the world a safer place.