OK, *this* is an XP group! :-) When I posted my last message I was reading
the Outlook group, but forgot that my response would be cross-posted.
Sorry.

The bottom line is that I suspect this is some kind of security setting,
which to me means that it could be an OS setting, an Outlook setting, or a
Word setting. Until I can get a better idea of what is causing the problem,
I think researching all 3 possibilities is appropriate.

-- Tom

MT DOJ Help Desk

Making the world a safer place.
"MT DOJ Help Desk" wrote in message
...
You should read messages more carefully before recommending an action
which
a person has clearly stated has already been taken. The following is
verbatim from my original message:

"But I'm not sure if that setting would be at the OS level, in Word, or in
Outlook. I've already posted this question in a Word group, but have not
yet found an answer."

Call me crazy, but I would have expected that last statement to be
construed
as, "I've already posted this question in a Word group, but have not yet
found an answer."

Besides, how do you know that the right place for the question is a Word
2000 group? The question involves Outlook too (and gosh, isn't this an
Outlook group), but might also be a Word or an OS issue. At this time,
exactly were the problem is at isn't known, so therefore how do you know
that this ISN'T the correct group?

When you're researching an issue that involves multiple applications, you
have to assume that the problem could be with any of the applications
involved. Since the problem only happens when the user opens a document
using a link in *Outlook*, I would actually say that it's more likely to
be
an *Outlook* problem than a Word problem. At the very least, posting the
question in an Outlook group, seeing as how Outlook is involved in the
mix,
is not inappropriate in my opinion.

-- Tom

MT DOJ Help Desk

Making the world a safer place.
"Hilary Karp" wrote in message
...
You should ask this in the right newsgroup for Word 2000.

See here for list of all MS newsgroups
http://aumha.org/nntp.htm

MT DOJ Help Desk wrote:

Word 2000
Outlook 2000
Windows XP

I have a mail merge document that is not working for a user. I can
open
the
document and do the mail merge without any problems. Once a month I
send an
email to another user, and the email contains a link to the file. She
can
click on the link to open the file, but can't do the mail merge. If
she
opens the file by navigating to it in Windows Explorer, then she CAN
do
the
mail merge.

If I email the link to other users, they can open the file and do the
mail
merge without any problems, so there's nothing wrong with the links
themselves, or with the mail merge document. This would appear to be
an
issue with a setting on her particular computer.

I suspect that the inability to do the mail merge after opening the
document
using the email link is being caused by a security setting on her
computer.
But I'm not sure if that setting would be at the OS level, in Word, or
in
Outlook. I've already posted this question in a Word group, but have
not
yet found an answer. Does anyone know what's causing this behavior,
and
how
to fix it?

Thanks for any help you can offer.

-- Tom

MT DOJ Help Desk

Making the world a safer place.