Hi Leon,
I've sent the requested information to your mailbox. I'd like to let you
know that I found a "workaround" to the problem.
First, I downloaded a new ISO from Technet for Ultimate. This did not help.
Then, I decided to try to load Proof.cab from a different version CD, so I
mounted the Office Enterprice ISO on a different virtual drive. The setup
program did not even wait for me to select the new drive, and continued
setup as if nothing happened....
"Leon Hao [MSFT]" schreef in bericht
...
Hi Frank,
If I understood properly, your issue is: you failed to install Office 2007
on a Vista client.
Is that correct?
Based on my experience there are many reasons that this issue may occur. I
suggest you try the following suggestions:
* Suggestion 1: Clear Temp folders
======================
1. Click StartProgramsAccessoriesDisk Cleanup
2. Clear your Temporary Internet files and temp files.
3. Restart the PC.
4. Copy your Office 2007 files and folders to a local folder.
5. Double click on the Setup.exe to start the install process.
* Suggestion 2: Check the Environment Variables
====================
I remember I have resolved some similar issues that the users report
Office
2007 has failed to install. I have figured out this is caused by the wrong
configuration of the user variables. To check it, please follow the steps
below:
1. Right click on Computer, and choose Properties
2. In the Tasks list that appears on the left, click Advanced system
settings.
3. Click Advanced tab, click Environment Variables.
4. Under User variables for user name, check if TEMP is configured as the
following value: "%USERPROFILE%\AppData\Local\Temp"
* Suggestion 3: Install under Vista safe mode
======================
Please try to install Office 2007 under Vista safe mode:
1. Restart Windows.
2. At the boot sequence, long press F8 key to invoke startup menu.
3. Choose Safe Mode with network connection on the menu and press Enter.
4. After Windows starts in this mode, install Office 2007 again and see
the
result.
If all fail, then please help us collect some more information for further
research:
* Information Collection
=================
1. Please take a screenshot on the exact error message and send it to me.
2. Please provide the setup logs for analysis.
3. Does this occur on another system account on the same machine? please
also create a new one with admin rights to test.
** To take a screenshot
---------------------
1. When this error message appears, press PrScrn key on your keyboard.
2. Type "mspaint" (without the quotation marks) in StartRun box and click
OK.
3. Click EditPaste to paste the screenshot.
4. Save it as JPEG file type and send it as Email attachment.
---------------------
** Collect Office 2007 setup log files
-----------------------
1. Click StartRun
2. Type "%temp%" (without the quotation marks) and click OK.
3. Send me all the TXT files in the format of: SetupExe(######).log
----------------------
You can send them directly to this newsgroup or you can send them to me at
Regards,
Leon Hao
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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