I created a new email profile following the instruction in the first link you
sent. I did everything exactly as it said.
I then launched Outlook with the new profile. Then I went to the Tools menu
and options, email account and set the Outlook to use the existing data
files. I set the existing data files as the default.
Then I closed Outlookand reopened with the new profile.. Clicked on
Contacts. From the File menu I clicked on folder properties. On the Outlook
Address book tab, the check box to use this folder for Outlook Adrdes book is
grayed out and already checked. I named the address book Contacts2 so I could
tell it apart from any existing.

I click on the address book icon to open the address book. I choose the
contacts2 address book and it looks exactly the same as it did. No email
addresses.




"Russ Valentine [MVP-Outlook]" wrote:

Unclear post. Clarify what you mean by "I opened Outlook with the new
profile. I set it as my default. I set
the profile to use the data file that had all my data."
--
Russ Valentine
[MVP-Outlook]
"renae" wrote in message
...
I created a new profile following the instructions on the link you sent. I
then I opened Outlook with the new profile. I set it as my default. I set
the profile to use the data file that had all my data. I looked in the
address book, nothing had changed. Since it didn't seem to work, I created
a
new folder for contacts and copied my existing contacts into it, set my
address book to use the new contact folder just to see if it would change
things. It didn't. I believe I did it as you explained. I know I shouldn't
have had to copy any contacts, I was just trying to see if I could get it
to
work.

Can you see that I did something wrong or forgot a step?





"Russ Valentine [MVP-Outlook]" wrote:

Clearly you did not do what you should have. We have no idea what you did
wrong because we have no idea what you did. Tell us, or read the
instructions again and follow them. No one told you to create a new
account.
At no time would you need to copy your Contacts.
--
Russ Valentine
[MVP-Outlook]
"renae" wrote in message
...
Ok, I did everything... Created a new account, followed all
instructions.
Still the same result. I even copied all my contacts to a new folder,
told
that folder to show on Address books, chose it as the folder to use,
and
still no email addresses!

"Russ Valentine [MVP-Outlook]" wrote:

No. That won't help at all. Create a new profile. Make sure you take
note
of
the name and location of your current data file before you do:
http://support.microsoft.com/default...roduct=out2003

Open your data file in the new profile and set it as your default.
Then
configure your Outlook Address Book Service:
http://support.microsoft.com/default...Product=ol2002
--
Russ Valentine
[MVP-Outlook]
"renae" wrote in message
...
I'm not sure of how to do that. Should I remove Outlook and
reinstall?

"Russ Valentine [MVP-Outlook]" wrote:

Bingo. I knew there was more to this story. If you did an in place
upgrade
of Outlook, you have a corrupt profile. You must create a new
Outlook
profile from scratch, connect it to your previous data file, and
configure
the Outlook Address Book service.
--
Russ Valentine
[MVP-Outlook]
"Renae" wrote in message
...
So, just to be clear. This used to work fine. I have been using
Outlook
for
many years. I updated to Office 07 a few months ago I don't know
if
this
is a
result as I don't use the address book very much. I usually use
my
contacts
folder to view contacts. I recently wanted to make a distribution
list,
so
I
went to the address book and saw that most of my names were
missing
their
email addresses although they display fine in contacts.
Everything
in
the
contacts folder looks fine, only in the address book no email
addresses.
There are a few that display and I think they are emails that I
have
recently
added. I think it may have been a result of the update. I have
hundreds
of
contacts and in the address book I have about 6 email addresses.

When I updated, I did not change anything. All that displays in
the
address
book is the person's name.
I didn't specifically set up anything. When I look at the
options,
it
says
it is using my outlook contacts. What specifically would you like
me
to
check?

"Russ Valentine [MVP-Outlook]" wrote:

That does not mean it is the correct folder. If it were, it
would
display
every valid, resolved electronic address in that folder, which
you
claim
it
does not. Tell us the rest of the story of how you created this
folder
and
configured the Outlook Address Book Service in this profile.
Tell
us
what
does not display that you think should.
--
Russ Valentine
[MVP-Outlook]
"renae" wrote in message
...


"Russ Valentine [MVP-Outlook]" wrote:

Verify that you have the Outlook Address Book Service
displaying
the
correct
Contacts Folder and tell us how you did.
--
Russ Valentine
[MVP-Outlook]
"renae" wrote in message
...
When I look at my contacts through Outllok 07, I see all
information.
When
I
look in the address book, most of the email addresses and
additional
information is missing. I don't know how to make them sync
up.
I
have
the
address book set to look at Contacts. The names are there,
just
not
the
email
address. What can I do?

When I display the adress book, I look at the drop down on the
top
left
and
select Contact folder which is a sub folder of the Outlook
Address
book.