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Old April 29th, 2010, 09:28 PM posted to microsoft.public.office.setup
LD5SZRA
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Posts: 55
Default Product Key thrown away with the packaging (!)

GissaKey wrote:

To replace a lost product key for a brand new Office 7 Pro suite, KB823570
says use the Product Activation Wizard to obtain the local support telephone
number. But I have not yet installed the software, it arrived this morning
and the product key got put in the recycling with the other packaging. Yes, I
know ....

From experiment with the trial version installed on the machine, it appears
that you have to enter the product key before you can activate the wizard.
The only other option seems to be to buy telephone support time, which would
cost about the same as the software did!

What is a boy to do?


As you have thrown away the packaging and serial numbers with it and the
fact that you have not installed it, I regret to inform you that there
is nothing you can do about it as Microsoft is in a business to seell
software and to sell more software to people who are careless or
irresponsible.

Hope this solves your problem for now but you can always buy another
Office 2007 and get free upgrade to Office 2010. Now this is a good
deal for you! Alternatively, you could start using OpenOffice for free
from: http://www.openoffice.org/

hth

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