June 13th, 2006, 06:03 PM
posted to microsoft.public.outlook.installation
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Outlook crashes Short time after startup
Firegirl: Pls email me what MS told
"Firegirl" wrote:
I am happy to say that after spending 2 hours on the phone w/MS the problem
is finally gone!!!!! According to MS sometimes the files Outlook uses become
corrupted when your virus/ad-aware programs scan them. We had to go into a
bunch of folders and also msconfig and rename a bunch of files and it fixed
the problem. If you want to know what files to rename let me know. I'm
somewhat computer literate, however I cannot exactly remember where I had to
navigate to in order to get to the files.
"Buster Davis" wrote:
See this ms article. 912022. I had the same issue on my terminal server and I
got this fix from MS and everything is fine now.
"Firegirl" wrote:
I have been having the same problem w/our computer!! It started happening
after we unistalled the Franklin Covey trial software that works w/outlook.
We have Microsoft Outlook 2002. I keep seeing the info about unable to find
mso.dll. Can anyone help!!!!
"Hal Hostetler [MVP P/I]" wrote:
Actually, going from Office 2003 to Office XP is a DOWNgrade, not an
upgrade, and may be the source of the problem. This KB article looks to be
a good fit, right down to the Offset value in your error message:
http://support.microsoft.com/kb/826494/en-us
Outlook 2003 and Outlook 2002 may stop responding after you install Office
XP on a computer that has Office 2003 installed
Hal
--
Hal Hostetler, CPBE --
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com
"Big Mac(not the burger)" Big Mac(not the
wrote in message
...
I got this problem after an upgrade from office 2003 to OfficeXP+Sp3 and
now
I am getting the same problem with this error message:
AppName: outlook.exe AppVer: 11.0.5510.0 AppStamp:3f1380f0
ModName: outlcm.dll ModVer: 10.0.2623.0 ModStamp:3a97f64e
fDebug: 0 Offset: 00023017
it seems that the MVP's are not real fast on this one and i also have a
tick
box that says to restart outlook but i get the same thing over and
over........( gee if they built cars this bad we would all be dead even
the
rich..!!!! hey Bill). I have done the scanpst thing and deleted the
extend.dat & outcmd.dat but nothing seems to work....... so much for
keeping
up to date.
"Luc" wrote:
I'v a problem with outlook 2003
I've installed on several PC 's (win XP SP1 and win2k SP4) and on more
the
half of the PC's Outlook 2003 crashes after a few actions.
I recieve the folowing error.
AppName: outlook.exe AppVer: 11.0.6353.0 AppStamp:408f2937
ModName: mso.dll ModVer: 11.0.6360.0 ModStamp:40d147de
fDebug: 0 Offset: 00034359
And I find this msg in the application Log
Faulting application outlook.exe,
version 11.0.6353.0, stamp 408f2937,
faulting module mso.dll,
version 11.0.6360.0, stamp 40d147de,
debug? 0, fault address 0x00034359.
What I already found:
There are no problems during the installation of Office 2003.
Everything is working fine except outlook 2003.
There is no special action to undertake for generating the error.
It isn't related to an Operating System (It happens on win 2K and win
XP)
The origin of the error is still unknown.
Repair of Office 2003 doesn't fix the problem.
Full uninstall/reinstall of Office2003 doesn't fix the problem.
Problem can happen immediately or after some time (from a few days till
a
more than a month).
There has been no connection found with Add-ins or COM's.
The problem is related to the PC and not the account.
The problem occurs with and without the Office 2003 patches.
Does anyone has the same problem or maybe even better, a sollution?
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