I don't "store data" in DL's. My personal Contacts are stored in "Contacts"
and the contacts for a charity that I operate are stored in "Business
Contacts" All of the information that I store in the folders for the
Contacts and Business Contacts is accurate. I generally do not use the
autocomplete features in Windows.

However, I do send out a monthly newsletter via e-mail for the charity.
There are about 340 names on the Newsletter mailing list. My ISP service's
spam blocker keeps me from sending them all at once. Thus, I have divided
the Newsletter DL up into about 8 smaller DL's. Each list is a "distribution
list" in Contacts. The names are placed in the DL by selecting them from
Business Contacts. It is the e-mail display name in those DLs that is wrong.
I understand from your comments that I can't fix that.

"Russ Valentine [MVP-Outlook]" wrote:

Not so.
DL's have never been a good place to store data and have never been
reliable. I don't know why you were using them in the first place.
The rest of us all use Contacts Folders. No reason you can't.
--
Russ Valentine
[MVP-Outlook]
"Jane A. Nangle" wrote in message
...
Thank you. You finally answered my question with the phrase: "If you are
using a Distribution List, then there are no solutions. DL's do not work
reliably and will not update." I have said all along that the problem is
in
the distribution list. There is no solution to this problem except to use
some other contact database than Outlook.



"Russ Valentine [MVP-Outlook]" wrote:

No, because it is not clear what you are doing.
Provide precise steps on how you are entering the email addresses and
where
they actually reside.
If you are using a Distribution List, then there are no solutions. DL's
do
not work reliably and will not update.
--
Russ Valentine
[MVP-Outlook]
"Jane A. Nangle" wrote in message
...
The "Email Display As" field is important to me. It is what shows up
when
I
print a list of e-mail addresses in a distribution list.

Anyway, I tried everything you suggested, and the corrections worked
exactly
as the directions said they would, but... I still have the problem.
For example, I used to include in a distribution list "Jane Jones" who
was
the President of XYZ corporation. I e-mailed her at
."
After her term was over, I changed e-mail address to .
The
XYZ
corporation asked me to send their e-mail without a name, just to XYZ
Corporation at .

Before I cleaned the catche, as directed, I removed both Jane Jones and
the
XYZ corporation from the distribution list. Then, after Outlook was
back
up
and running, I added Jane Jones to the distribution list at
.
But when I tried to add XYZ corporation to the distribution list, it
shows
up
Jane Jones .

I still have all the problems with incorrect E-mail Display names that
I
had
before I cleaned the catche. Any more suggestions?

"Russ Valentine [MVP-Outlook]" wrote:

The "Email Display As" field is not of any real consequence. It is
often
incorrect when you import Contacts. You can reset it to anything you
want
manually within the Contact Record.
It sounds as if you need to clear your autocompletion cache to be rid
of
the
incorrect addresses. Remove individual addresses from the
autocompletion
cache by highlighting the entry when presented in the suggested names
list
(use your arrow key to migrate to the entry) and then hitting your
Delete
key before you tab out of the field. If your autocomplete list
contains
only
a single entry, use the directions he
http://support.microsoft.com/default...b;en-us;289975

To clear the entire cache, follow the instructions he
http://support.microsoft.com/default...;EN-US;Q287623


--
Russ Valentine
[MVP-Outlook]
"Jane A. Nangle" Jane A. wrote in
message
...
Sorry for the lack of computer-speak. I am a bit of a novice. I
hope
this
helps.

The "name pop-up" is a box that pops up when you enter a person's
name
as
an
Outlook Contact or Business Contact. It has a field for the title,
first,
middle, last and suffix.

The word "distribution list" should have been used instead of
"group."

My computer installer imported into Outlook Business Contacts all
information I had on 500 business contacts stored in ACT 6.0.

I used First Act, a very ancient program, for personal contacts.
Outlook
Contacts would not import it. He exported it to a another format
and
then
imported it to Contacts. I'm not sure of the exact way this was
done,
but
it
brought in some, but not all of the information. A great deal of
the
Contact
entries had to be copied manually.

Here are (hypothetically) examples of the problems that I am having:

One e-mail address was accidentally typed " Of
course,
any mail sent there comes back because there is no .come address.
However,
the contact was included in a distribution list. before I found the
error.
When mail sent to the the contact via the distribution list was
returned,
I
went to the contact page and corrected the e-mail address. I also
went
to
the distribution list and deleted the contact.

Later, after saving everything and rebooting, I tried to add the
contact
to
the distribution list, but even though I selected the contact whose
e-mail
now reads , the address that shows up in the
distribution
list
remains .

This has happened with other contacts. Once something is memorized
in
a
distribution list, it doesn't matter how many times you correct the
information in the contact or business contact page, the
distribution
list
remembers the old information. You can delete the contact from the
distribution list. But if you ever try to add it again, it will
have
the
old
information.

Another example. I added a Jane Smith, RN to the my business
contacts.
When I went to add her to a distribution list, it showed up "RN,
Jane
Smith
" I deleted the contact from the distribution
list
and
returned to the business contact for Jane Smith. I used the "Name"
button
to
show all of the fields for the name (what I previously called the
pop-up
box)
to make her first name Jane and her last name Smith and deleted all
references to RN. Her e-mail address shows up as
and
her
name is listed as Smith, Jane. I saved everything, exited Outlook,
and
then
brought Outlook back up. Then when I went to add her to the
distribution
list
again, it shows "RN, Jane Smith " I can't get
rid
of
the
"RN."

Not only that, the default "E-mail Display as:" address name for
many
of
my
contacts is wrong. If I enter "Mr. and Mrs." in the top field of
the
address
pop-up, "John" as first name "E" as middle initial and "Smith" as
last
name,
the default list name is "Smith, John" but the default "E-mail
Display"
when
I try to send a message to this contact is "and Smith
)
A
list of names in an e-mail list will have a bunch of listing at the
top
under
"and Jones" "and Smith" and then it will begin with "Robert & Jane
Jones"

Is there any way at all to make the E-mail Display name say what I
want
it
to say?

Thanks for your help.

"Russ Valentine [MVP-Outlook]" wrote:

I'm sure your post makes sense to you, because you know what you
did
and
what you're seeing. But we don't, and it is simply impossible to
decipher.
Please repost in understandable detail.
Here are some things that have no meaning to us:
1. "When we transferred my contact database to Outlook, some errors
occurred." How exactly did you transfer data and what errors
occurred?
2. "Fixing them does not work." What did you fix and how? What did
not
work?
3. "using the fields in the name pop-up." What is that?
4. "add the person to a group" What is a group? Outlook does not
use
groups.
5. "the old inaccurate information pops up" Which information and
how
do
know it is old?

--
Russ Valentine
[MVP-Outlook]
"Jane Nangle" Jane wrote in
message
...
I am using Outlook as part of Office 2003 on a stand-alone PC
operating
with
Windows XP. When we transferred my contact database to Outlook,
some
errors
occurred. Fixing them does not work. I can be sure the name is
entered
correctly in Outlook by using the fields in the name pop-up, and
be
sure
the
e-mail address is correct and the "File As" name are correct.
But,
if
I
try
to add the person to a group, the old inaccurate information pops
up,
even
after saving and rebooting the PC. It is so frustrating. If I
print
all
fields, I can see the erroneous information in the field entitled
"E-mail
Display as" but I can't find any way to get to it to correct it.