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  #29  
Old April 12th, 2005, 10:06 PM
saugatak
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Here's my situation:

2 desktops with virtually identical hardware running Windows XP SP2 and
Office 2003 SP1 with all the latest patches.

On desktop A, the remove hidden data tool installs perfectly and runs
in Word, Excel and PowerPoint.

On desktop B, the remove hidden data tool installs perfectly and runs
in Excel and PowerPoint but not Word.

Both desktops use 3rd party apps that add a command between the "Save
As Web Page" and "File Search" commands on the File menu, so I don't
think that's the problem, as speculated by MVP Beth.

The only difference that I see between desktop A and desktop B that
could account for the remove hidden data tool working on A and not
working on B is this:

Somehow, desktop B has Asian fonts enabled on the normal.dot template
(specifically the Korean font Batang). I collaborated on a document
with someone from Korea using desktop B and somehow the Batang font got
into desktop B.

Could Asian or other non-English fonts be the source of the conflict?

Is this thread still active?



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saugatak
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