With the different versions of Windows, you are probably using different
printer drivers.

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Hope this helps
Doug Robbins - Word MVP
"Louise" wrote in message
...
I am sorry I did not include this in the original question. We all use the
same printer. Four of us use the Windows XP and three use the Windows 98.
Three of the XP uses type remotely and one types on-site. Thanks for your
help.