Are some of your figure/table captions in text boxes? Word can't "see" text
in text boxes.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
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"Greg Reese" wrote in message
...
I have a doc on Windows XP with Word 2002. I just started
having problems inserting references to some of the
headings, figures, tables, and custom items. When I select
Insert|Reference|Cross-reference all the figures, tables,
etc. are present in the list box. However, when I select
one and press the insert button the button goes down but
nothing gets inserted. They don't all fail - inserting
works on some of the cross-references but not on others.

TIA

Greg Reese