Thanks for writing again. In OL, I did file|new|outlook data file. I told
OL to call it Personal Folders. OL created Personal Folders(1).pst in
c:\documents and settings\elbert\local settings\application
data\microsoft\outlook. The new data file appears in the OL navigation panel
as Personal Folders.
I now have three instances of Personal Folders in the navigation panel--the
one I just created and two that list the folders in the old files that I
moved from the dead computer. I can move some folders from the old Personal
Folders tree to the new one, but it will not let me move things like the
inbox and outbox. OL claims they are special files that cannot be moved. I
also cannot delete either the old Personal Folders or the newly created
Personal Folders from the navigation panel, so now I have three: two that
list the same thing and one I can't use to replace the old ones because it
won't let me move anything there.
Can you give me some more direction?
Thanks,
Elbert
"Jocelyn Fiorello [MVP - Outlook]" wrote:
I think you will have an easier time of it if you try (3) first and then go
back to (1). That way you'll only have one set of Personal Folders to worry
about. As long as you have that ghost .PST hanging around you really don't
have things in good order.
--
Jocelyn Fiorello
MVP - Outlook
*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***
In ,
Elbert wrote:
Many thanks for your reply. Please see what I wrote after items (1),
(2), and (3).
Elbert
"Jocelyn Fiorello [MVP - Outlook]" wrote:
In ,
Elbert wrote:
My old computer is dead but the C-drive disk is OK, now connected to
my new computer via a USB adapter. I installed Outlook 2003 onto
the new computer from CD, and wanted to copy all stored emails etc.
from the old disk.
I found that installation from CD put new outlook.pst and some other
OL files in c:\documents and settings\Elbert\local
settings\application data\microsoft\outlook. I deleted them and
then copied the files from the same place on the old disk drive.
It almost worked, except:
(1) when I try to compose a new email and click on the TO button, it
says "The address list could not be displayed. The contacts list
associated with this address list could not be opened; it may have
been moved or deleted..." But if I click on Contacts in the
navigation bar, I see my contacts, and if I right click on a
contact, I can select "New Message to Contact";
This is a common occurrence when moving things around -- the
association between the Contacts folder and the Outlook Address Book
gets broken. To fix it, go to Tools | E-mail accounts, select "View
or change existing directories or address books", and click Next.
If you don't see the OAB in the Directories and Address Books list,
click the Back button, then select "Add a new directory or address
book", then "Additional Address Books", and add the OAB. Then keep
clicking Back until you get back to the first dialog box, and go
back to the Directories and Address Books list as you did earlier.
Once the OAB appears in the list, select it and then click Change to
make sure the Contacts folder(s) you want to display are listed. If
any of them aren't listed, you'll need to enable those Contacts
folders as Outlook Address Books by right clicking the folder,
selecting Properties, clicking the Outlook Address Book tab, and
checking the "Show this folder as an E-mail address book" box. Make
sure you restart Outlook after making these changes.
In the folders list, the personal folders tree appears twice. If I
go to properties|OL address book after right-clicking either instance
of Contacts in the tree, I find that "Show this folder as an E-mail
address book" is already checked. If I uncheck it using one instance
of Contacts, it is then shown as unchecked if I use the other
instance of Contacts, so I figure the same entry appears twice in the
tree, not two separate personal folders. I check "Show this
folder..." again, click Apply, and OK.
I go to Tools | E-mail accounts, select "View or change existing
directories or address books", and click Next. OAB does appear in
the list, so I select it and click Change. Contacts: personal
folders appears twice in the list of Outlook address books. The only
available options are to change the sort order of the address book,
or to remove it. I do neither and close the window. I'm stumped at
this point and stop before I make things worse. Any further ideas
you can give me will be appreciated.
(2) When I click on Personal Folders in the navigation bar, I see
columns with my calendar, tasks, and counts of messages of messages,
just as I used to, except that the tasks are shown reverse
chronological order. If I display tasks by clicking tasks in the
navigation bar, I see them in chronological order, but I can't
figure out how to see them that way in Personal Folders view.
On the Outlook Today page, click Customize Outlook Today. You can
change the sort order of your tasks in Outlook Today there.
Duh. Thanks.
(3) Something I read gave me the impression that I should have
imported the old outlook.pst into outlook.pst that was newly created
when I installed OL. I moved all OL related files I could find to a
temporary folder, then uninstalled OL and reinstalled it, figuring
it would create a nice clean outlook.pst and I'd try importing to
it; this would give me the new file structure, too, in place of the
OL2002 structure. But no dice: When I try to run the newly
intsalled OL, it says it cannot find outlook.pst (it did not create
a new one) and it refuses to run.
The only thing I can see that you did "wrong" is to overwrite the
new .PST file with your old one, as you describe in the second
paragraph of your post. Doing this confuses Outlook. .PST files
can be located anywhere on your hard drive, so never overwrite one
.PST with another -- just put your desired .PST file where you want
it and then point Outlook to it. If you were using Outlook 2002
before and your old .PST file is in that format, you probably do
want to create a new .PST in the Outlook 2003 Unicode format, open
your old .PST in Outlook using File | Open | Outlook Data File, and
drag items from your old file to the new one. That way you get the
benefits of the new Unicode file format but you still have your old
data. Don't import and export, either -- that breaks things too.
I'll try that after I figure out how to fix number (1)--I'd like to
have things in good order before trying anything new. Thanks for
warning me about importing--I was going to try that.
I have a feeling that all of these are due to the simple-minded
approach I took to trying to move the old data. If anybody can tell
me how to start over and do it right, or how to fix things without
starting over, I'd sure appreciate it.
Elbert
--
Jocelyn Fiorello
MVP - Outlook
*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***
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