Have you tried creating a new profile as I suggested to Elbert?
--
Jocelyn Fiorello
MVP - Outlook
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In ,
Mike wrote:
I have had some of these problems, as well as the problem that I
can't see the data file from Outlook (my Personal Folders is not
listed as a data file on the list under data file management) so I
can't compact it or change the name - in fact I can't even hit the
Advanced button after clicking Properties - I get an error that the
Object could not be found. When I look for the data file using
Windows explorer, I can see that it is there, and all of the folders,
calendar, etc are present when I open Outlook. (WinXP, Outlook
2003). Any suggestions?
I also have the error that OL can't see my contacts, but when I check
(as suggested below), the folder is there ( in fact 2 of them are
there, I have no idea where the other one is). Help!
"Elbert" wrote:
Many thanks for your reply. Please see what I wrote after items
(1), (2), and (3).
Elbert
"Jocelyn Fiorello [MVP - Outlook]" wrote:
In ,
Elbert wrote:
My old computer is dead but the C-drive disk is OK, now connected
to my new computer via a USB adapter. I installed Outlook 2003
onto the new computer from CD, and wanted to copy all stored
emails etc. from the old disk.
I found that installation from CD put new outlook.pst and some
other OL files in c:\documents and settings\Elbert\local
settings\application data\microsoft\outlook. I deleted them and
then copied the files from the same place on the old disk drive.
It almost worked, except:
(1) when I try to compose a new email and click on the TO button,
it says "The address list could not be displayed. The contacts
list associated with this address list could not be opened; it may
have been moved or deleted..." But if I click on Contacts in the
navigation bar, I see my contacts, and if I right click on a
contact, I can select "New Message to Contact";
This is a common occurrence when moving things around -- the
association between the Contacts folder and the Outlook Address
Book gets broken. To fix it, go to Tools | E-mail accounts, select
"View or change existing directories or address books", and click
Next. If you don't see the OAB in the Directories and Address
Books list, click the Back button, then select "Add a new directory
or address book", then "Additional Address Books", and add the OAB.
Then keep clicking Back until you get back to the first dialog box,
and go back to the Directories and Address Books list as you did
earlier.
Once the OAB appears in the list, select it and then click Change
to make sure the Contacts folder(s) you want to display are listed.
If any of them aren't listed, you'll need to enable those Contacts
folders as Outlook Address Books by right clicking the folder,
selecting Properties, clicking the Outlook Address Book tab, and
checking the "Show this folder as an E-mail address book" box.
Make sure you restart Outlook after making these changes.
In the folders list, the personal folders tree appears twice. If I
go to properties|OL address book after right-clicking either
instance of Contacts in the tree, I find that "Show this folder as
an E-mail address book" is already checked. If I uncheck it using
one instance of Contacts, it is then shown as unchecked if I use the
other instance of Contacts, so I figure the same entry appears twice
in the tree, not two separate personal folders. I check "Show this
folder..." again, click Apply, and OK.
I go to Tools | E-mail accounts, select "View or change existing
directories or address books", and click Next. OAB does appear in
the list, so I select it and click Change. Contacts: personal
folders appears twice in the list of Outlook address books. The
only available options are to change the sort order of the address
book, or to remove it. I do neither and close the window. I'm
stumped at this point and stop before I make things worse. Any
further ideas you can give me will be appreciated.
(2) When I click on Personal Folders in the navigation bar, I see
columns with my calendar, tasks, and counts of messages of
messages, just as I used to, except that the tasks are shown
reverse chronological order. If I display tasks by clicking tasks
in the navigation bar, I see them in chronological order, but I
can't figure out how to see them that way in Personal Folders view.
On the Outlook Today page, click Customize Outlook Today. You can
change the sort order of your tasks in Outlook Today there.
Duh. Thanks.
(3) Something I read gave me the impression that I should have
imported the old outlook.pst into outlook.pst that was newly
created when I installed OL. I moved all OL related files I could
find to a temporary folder, then uninstalled OL and reinstalled
it, figuring it would create a nice clean outlook.pst and I'd try
importing to it; this would give me the new file structure, too,
in place of the OL2002 structure. But no dice: When I try to run
the newly intsalled OL, it says it cannot find outlook.pst (it did
not create a new one) and it refuses to run.
The only thing I can see that you did "wrong" is to overwrite the
new .PST file with your old one, as you describe in the second
paragraph of your post. Doing this confuses Outlook. .PST files
can be located anywhere on your hard drive, so never overwrite one
.PST with another -- just put your desired .PST file where you want
it and then point Outlook to it. If you were using Outlook 2002
before and your old .PST file is in that format, you probably do
want to create a new .PST in the Outlook 2003 Unicode format, open
your old .PST in Outlook using File | Open | Outlook Data File, and
drag items from your old file to the new one. That way you get the
benefits of the new Unicode file format but you still have your old
data. Don't import and export, either -- that breaks things too.
I'll try that after I figure out how to fix number (1)--I'd like to
have things in good order before trying anything new. Thanks for
warning me about importing--I was going to try that.
I have a feeling that all of these are due to the simple-minded
approach I took to trying to move the old data. If anybody can
tell me how to start over and do it right, or how to fix things
without starting over, I'd sure appreciate it.
Elbert
--
Jocelyn Fiorello
MVP - Outlook
*** Messages sent to my e-mail address will NOT be answered --
please
reply only to the newsgroup to preserve the message thread. ***
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