If you are using Outlook, on this one, you are much more likely to get a
useful response in an Outlook group - a number of people seem to be sufferng
this problem but so far I have been unable to find out the exact
circumstances in which the merge fails. If they manage to get to the bottom
of it I would really appreciate it if you could post The Answer back here,
as several other people seem to be experiencing this problem. They will
certainly want to know:
a. versions of Word and Outlook (probably the full version numbers which
you can find in Outlook|Help|About and Word|Help|About. They may want to
know which patches have been applied.
b. the context in which you are using Outlook - e.g. is it connected to an
Exchange Server, sending using SMTP, where is the Outbox located (.pst,
Exchange Server, etc.)

Sorry I can't help directly on this one.
--
Peter Jamieson - Word MVP
Word MVP web site http://word.mvps.org/

"JD at MBC" wrote in message
...
We want to use Word to send an email to multiple recipients. Everything
seems to work fine all of the way until we come to the "Merge to Email"
dialogue box. We choose the message options as "Email," "Html," and the
send records as "all," press "ok" and the wizard seems to scroll through all
of the recipients.
That is it. No email message appears.
What is supposed to happen, and how can we actually send the message?
Please help if you can.
Thanks.
JD