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Old February 1st, 2005, 04:14 AM
Russ Valentine [MVP-Outlook]
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The "Email Display As" field is not of any real consequence. It is often
incorrect when you import Contacts. You can reset it to anything you want
manually within the Contact Record.
It sounds as if you need to clear your autocompletion cache to be rid of the
incorrect addresses. Remove individual addresses from the autocompletion
cache by highlighting the entry when presented in the suggested names list
(use your arrow key to migrate to the entry) and then hitting your Delete
key before you tab out of the field. If your autocomplete list contains only
a single entry, use the directions he
http://support.microsoft.com/default...b;en-us;289975

To clear the entire cache, follow the instructions he
http://support.microsoft.com/default...;EN-US;Q287623


--
Russ Valentine
[MVP-Outlook]
"Jane A. Nangle" Jane A. wrote in message
...
Sorry for the lack of computer-speak. I am a bit of a novice. I hope
this
helps.

The "name pop-up" is a box that pops up when you enter a person's name as
an
Outlook Contact or Business Contact. It has a field for the title, first,
middle, last and suffix.

The word "distribution list" should have been used instead of "group."

My computer installer imported into Outlook Business Contacts all
information I had on 500 business contacts stored in ACT 6.0.

I used First Act, a very ancient program, for personal contacts. Outlook
Contacts would not import it. He exported it to a another format and then
imported it to Contacts. I'm not sure of the exact way this was done, but
it
brought in some, but not all of the information. A great deal of the
Contact
entries had to be copied manually.

Here are (hypothetically) examples of the problems that I am having:

One e-mail address was accidentally typed " Of course,
any mail sent there comes back because there is no .come address. However,
the contact was included in a distribution list. before I found the error.
When mail sent to the the contact via the distribution list was returned,
I
went to the contact page and corrected the e-mail address. I also went to
the distribution list and deleted the contact.

Later, after saving everything and rebooting, I tried to add the contact
to
the distribution list, but even though I selected the contact whose e-mail
now reads
, the address that shows up in the distribution
list
remains
.

This has happened with other contacts. Once something is memorized in a
distribution list, it doesn't matter how many times you correct the
information in the contact or business contact page, the distribution list
remembers the old information. You can delete the contact from the
distribution list. But if you ever try to add it again, it will have the
old
information.

Another example. I added a Jane Smith, RN to the my business contacts.
When I went to add her to a distribution list, it showed up "RN, Jane
Smith
" I deleted the contact from the distribution list
and
returned to the business contact for Jane Smith. I used the "Name" button
to
show all of the fields for the name (what I previously called the pop-up
box)
to make her first name Jane and her last name Smith and deleted all
references to RN. Her e-mail address shows up as
and
her
name is listed as Smith, Jane. I saved everything, exited Outlook, and
then
brought Outlook back up. Then when I went to add her to the distribution
list
again, it shows "RN, Jane Smith " I can't get rid of
the
"RN."

Not only that, the default "E-mail Display as:" address name for many of
my
contacts is wrong. If I enter "Mr. and Mrs." in the top field of the
address
pop-up, "John" as first name "E" as middle initial and "Smith" as last
name,
the default list name is "Smith, John" but the default "E-mail Display"
when
I try to send a message to this contact is "and Smith ) A
list of names in an e-mail list will have a bunch of listing at the top
under
"and Jones" "and Smith" and then it will begin with "Robert & Jane Jones"

Is there any way at all to make the E-mail Display name say what I want it
to say?

Thanks for your help.

"Russ Valentine [MVP-Outlook]" wrote:

I'm sure your post makes sense to you, because you know what you did and
what you're seeing. But we don't, and it is simply impossible to
decipher.
Please repost in understandable detail.
Here are some things that have no meaning to us:
1. "When we transferred my contact database to Outlook, some errors
occurred." How exactly did you transfer data and what errors occurred?
2. "Fixing them does not work." What did you fix and how? What did not
work?
3. "using the fields in the name pop-up." What is that?
4. "add the person to a group" What is a group? Outlook does not use
groups.
5. "the old inaccurate information pops up" Which information and how do
know it is old?

--
Russ Valentine
[MVP-Outlook]
"Jane Nangle" Jane
wrote in message
...
I am using Outlook as part of Office 2003 on a stand-alone PC operating
with
Windows XP. When we transferred my contact database to Outlook, some
errors
occurred. Fixing them does not work. I can be sure the name is
entered
correctly in Outlook by using the fields in the name pop-up, and be
sure
the
e-mail address is correct and the "File As" name are correct. But, if
I
try
to add the person to a group, the old inaccurate information pops up,
even
after saving and rebooting the PC. It is so frustrating. If I print
all
fields, I can see the erroneous information in the field entitled
"E-mail
Display as" but I can't find any way to get to it to correct it.