So are you saying that the lack of rights is absolutely the issue? I
am going to make one of the users an admin on the pc prior to running
outlook for the first time, and i will confirm. If you hear anything
else the issue please get back to me...Thanks Sue.

We are migrating our entire environment to Active Directory and want
the users to eventually be able to login and not need any tech support
assistance to be fully-functional at first logon. They have no admin
rights on the pc, which makes your suggestion make sense for us, but i
will test now and get back.