Hi Christa, wondered if you found a fix? I would love to
hear about it!
this is what I was told, in case you haven't been
following the threads:

Okay. I think it's clear that you are not going to be
able to get this
cleared up through the newsgroups. If your upgrade copy
is a retail version
of Office, go to this page and click the first link.
http://support.microsoft.com/default.aspx?
pr=cntactms&style=home

If you purchased Office alone, you are eligible for no-
charge support. You
can start with an online incident. You can also call
Microsoft directly but
there is no toll-free number.
***
I wish you luck and I will let you know if I find a
fix...I am not ready to call microsoft as of yet, as I am
gonna try and un-install a few things first, like anti-
virus etc etc

-----Original Message-----
I work at the hospital at Fort Campbell and we recently
upgraded are users (approx 1200) from Office XP to Office
2003 and are encountering the same problem in about 50
cases. We have found that if you uninstall Outlook 2003
and reinstall outlook 2000 (because this is the only
stand
alone version we have) that still doesn't help the
problem. Outlook still hangs on closing, although in that
version it will allow you to open it again. We have not
done it but are either hoping for a resolution or we will
have to format and reload those hard drives. In several
cases we have found that a fresh format and
reinstallation
has caused the same problem. Can someone fix this????? It
is extrememly frustrating.
-----Original Message-----
Hello, I was sent over here from
the "microsoft.public.office.setup" newgroups by Susan
Ramlet MVP - Microsoft Office. After the last several
days
she ran out of answers.
Just installed office 2003 on my xp home and trying
to open outlook for the 1st time. it brings up the box
configuring outlook and migrating account settings (I
had
office 2000 previous)
Then it hangs and I get an error microsoft office outlook
has encountered a problem and needs to close. It
prompts
me to start in safe mode. It won't start in safe mode
has
the same responses..I have tried repair, used the
Windows
Installer CleanUp Utility, used the scanpst.exe and
fixed
any corrupted files, changed outcmd.dat Views.dat
Outcmd.dat Extend.dat Frmcache.dat to .old (some I
remember I didn't have) Also I have re-installed office
2k
and opening outlook doesn't give a error message it just
hangs and then closes.

I am trying to figure out how to re-install 2000 (or
2003)
without transfering or updating the new software of my
original contacts emails settings etc etc.?? But after
installing and re-installing both versions, I am not
sure
it is a corrupt file, but something in registry?
Thanks in advance for any help!


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