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Old May 7th, 2010, 09:54 PM posted to microsoft.public.outlook.installation
BakxM
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Posts: 7
Default problem when starting Outlook 2010



"Brian Tillman [MVP-Outlook]" wrote in message
...
"BakxM" wrote in message
...

However... Outlook2010 is starting fine in Safe-mode when holding down
the CTRL key at startup.
All the other 2010 apps seem to run/startup fine

Are there any log-files or diagnostic -regkeys that can be invoked to get
some more detail as to what is bugging me?
Config: Win7 x64 / Office2010 x64 RTM


This may be the issue. You have an add-in. There aren't any add-ins that
run with the 64 bit version of Office yet. Uninstall this version and
install the 32 bit version. Unless you need to access monstrously large
files, you don't need the 64 bit version.
--
Brian Tillman [MVP-Outlook]


Brian,

Thx for the suggestion, reason I installed the x64 version was because my OS
is x64 as well. Thought that a x64 bit version of office2010 should be a
better match.

Now for troubleshooting...
Removed x64 and installed the x86 version. Now I'm a step further, but a
step back as well. Outlook starts but the other apps, like Excel, Word etc.
report that certain program features are missing and suggest to re-install
their particular app. Added to that, Outlook seems a bit buggy as well.
Every action I try to do in Outlook itself, prompts me with the
Configuration panel, where it is self-configuring the app. It's a panel I'm
used too at a first-time startup, not each-and-every action I'm trying to do
after the first-time startup. Even when closing Outlook, it is 'Configuring
Progress' and finally crashes the app, with mso.dll being the 'Fault Module
Name'.

So in-all this RTM version of 2010 doesn't seem as stable as I thought it
would be, taken into account that maybe my PC is the culprit? I'm going to
revert back to 2007 (again!!). Went back to 2007 when I tried the
2010Beta(x64), after I found out the MobileDeviceCenter wasn't quite
compatible in the x64 version and it didn't sync my contacts. Now again, the
x64 add-ins being a showstopper... why releasing a x64 in all? (Hope someone
from the Office PG is reading this post as well)

Are there any extensive logging features as to why the program is
'Configuring Progress' over-and-over?
Will let you know if the revert to Office2007 gives me a stable app.

Regards,
Marcel