Did you install Office XP? Outlook does not come with Word. You must install
the exact same version of Office with Word or Word to use as editor.

"Jack" wrote:

I just loaded Outlook 2002 SP3 on a new HP Pavilion. I had been using it on
a Dell without problems. Now I cannot get it to use Word as the editor. I
set it in Tools-Options-Mail Format, but then when I try to create a new
email or even forward/Reply, Outlook says it cannot locate Word and goes to
Rich Text. It says Word is busy or could not be found.