Yes, I was able to purchase the software through my=20
employer, since I use a licensed copy of MS Office on my=20
business laptop. The cd container says Microsoft Home Use=20
Program.
-----Original Message-----
Did you say that this software came from your employer? =20
Is it under the=20
Software Assurance Home Use policy?

--=81
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion=20
intact. Due to
the (insert latest virus name here) virus, all mail sent=20
to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer,=20
asked:

| Yes, my connection is set to LAN. The only options are
| LAN, phone line or IE or 3rd party dialer. I run cable
| internet. As I mentioned in my thread, OE and Outlook
| 2000 work\worked fine, but not '03. Can you help me in
| understanding how I can post an incident to MS Tech
| Support? Thanks
|| -----Original Message-----
|| One last stab then -
||
|| Is your connection set to LAN on your account=20
Properties?
||
||
|| --=81
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion=20
intact. Due to
|| the (insert latest virus name here) virus, all mail=20
sent to my
|| personal account will be deleted without reading.
||
|| After searching google.groups.com and finding no=20
answer,
|| asked:
||
||| The format requested is the PID and the format is=20
xxxxx-
||| xxx-xxxxxxx-xxxxx. I know I'm entering it correctly.=20
I
||| purchased Office 2003 through a program in place=20
between
||| my emplyere and MS. DOn't know if that makes a=20
difference.
|||
||| As for my problem, I've pasted the complete newsgroup
||| posts that outline the problem and responses from=20
the MS
||| MVP. Bottom line, Outlook 03 will not send\receive
||| automatically at startup:
||| ***************************************
||| I give up then.
||| I cannot tell what is wrong with your setup.
||| If you have no srs file, you have not configured a
||| Send/Receive group
||| successfully.
|||
||||| -----Original Message-----
||| No, not the name of your Email account. The name of=20
your
||| Profile when you create it from Control Panel Mail=20

||| Show Profiles...
||| Here is information on renaming srs files:
||| http://support.microsoft.com/default.aspx?scid=3Dkb;en-
||| us;284312&Product=3Dol2002
|||| --
||| Russ Valentine
||| [MVP-Outlook]
||| wrote in message
||| ...
||| no, I did not know about renaming srs files. Is srs=20
the
||| file extension? I did a search and cannot find any
||| files with an srs ext. Is there a knowledgebase=20
article
||| that
||| describes the process? And yes, I did change the
||| profile to a unique name. I assume your talking about
||| General
||| name of my email account under Internet E-Mail
||| Settings?thanks
||||||| -----Original Message-----
||| Did you rename all srs files and give the profile a
||| unique name?
|||
||| Russ Valentine
||| [MVP-Outlook]
||| wrote in message
||| ...
||| Russ,
|||
||| My connection type is local area network, and yes, I
||| did rebuild my mail profile from scratch and deleted=20
the
||| old one. Still no send\receive at startup. Not sure
||| where to turn. Strange that Outlook2000 and Outlook
||| Express
||| both worked fine (OE still works).
||| -----Original Message-----
||| You never said what your connection type was.
||| Did you create a new profile from scratch?
|||
||| Russ Valentine
||| [MVP-Outlook]
||| wrote in
||| message
||| ...
||| This is getting quite frustrating. I checked all
||| of thelisted suggestions as to how to fix the=20
problem.
||| My polling is set to 10 minutes. I'm not working
||| offline. I went through both article suggestions, I
||| rebuilt
||| my mail account from scratch and I disabled my=20
firewall,
||| all to no avail.Outlook will still not send and=20
receive
||| at start up. I also uninstalled and reinstalled. I=20
also
||| tried to post the problem to MS via Support but for=20
some
||| reason my product number is not accepted, even=20
though I
||| just bought and installed the MS Office 2003. Any=20
more
||| suggestions?
|||
||| -----Original Message-----
||| In general, here are the reasons automatic
||| polling might
||| fail in Outlook: 1. You have created an unrealistic
||| polling
||| interval. Many users set their polling interval to 1
||| minute thinking they will
||| be downloading mail continuously as it arrives. Such
||| settings are
||| not recommended. They put an unnecessary strain on=20
mail
||| servers and can
||| create conflicting polling requests that can damage=20
your
||| Send/Receive
||| Group or even your account settings. 10 minutes is=20
the
||| recommended minimum.
||| 2. While exiting Outlook, you inadvertently set
||| your profile to Work Offline this option is=20
immediately
||| above the Exit
||| command in the File menu). 3. You have a damaged
||| Send/Receive Group as
||| documented he
|||
|=20
http://support.microsoft.com/support...cles/q312/3/36
||| .asp
||| 4. You have overridden your Send/Receive Group=20
settings
||| as documented he
|||
|=20
http://support.microsoft.com/support...cles/q320/8/36
||| .asp
||| 5. Your mail account settings are corrupt. Recreate
||| your mail account from scratch.
||| 6. Firewall software is blocking your transmission.
||| Disable your Firewall temporarily to see if automatic
||| polling is
||| restored.
|||
||| Russ Valentine
||| [MVP-Outlook]
||| wrote in
||| message
||| ...
||| Here is the article I refered to. My mail account
||| type is POP\SMPT and I connect via a cable modem (is
||| that what you mean?) Thanks SYMPTOMS When you start
||| Microsoft Outlook, Outlook does
||| not automatically perform a send and receive=20
operation
||| to download messages from the server. CAUSE This=20
behavior
||| can occur because of a damaged
||| Send/Receive group within Outlook.
||| RESOLUTION
||| To resolve this behavior, create a new Send/Receive
||| group in Outlook:
||| On the Tools menu, point to Send/Receive Settings,
||| and then click Define Send/Receive Groups
||| Under Group Name, click the group, and then
||| click Copy. Under Send/Receive Group Name, type the=20
new
||| group name, and then click OK.
||| Under Group Name, click the old group name.
||| Under both When Outlook is Online and When
||| Outlook is Offline, click to clear the check box for
||| Include this group in Send/Receive (F9).
||| Click Close. Quit Outlook, and then restart Outlook.
|||| -----Original Message-----
||| Your provided no information that would permit an
||| answer.To what "bulletin" are you referring?
||| What are your mail account types and
||| connection types?
|||| Russ Valentine
||| [MVP-Outlook]
||| "Walt"
||| wrote
||| in
||| message
||| news:167db01c44835$aaacbb90
||| ...
||| When I start Outlook 2003, I have to click the
||| send\receive button to receive email. I followed
||| the bulletin that had me copy the current=20
Send\Receive
||| group, but that has had no affect. Any other=20
suggestions
||| to
||| fix the problem? Thanks
|||
||| ************************************************** *
|||| -----Original Message-----
|||| What format is being requested? The installation=20
ID used to start
|||| the install or the PID from Help-About? If the=20
PID has OEM in it,
|||| Microsoft does not offer support - you will need to=20
go the OEM from
|||| whom you purchased your machine for assistance.
||||
|||| By the way, what is the problem you are trying to=20
resolve?
||||
||||
|||| --=81
|||| Milly Staples [MVP - Outlook]
||||
|||| Post all replies to the group to keep the=20
discussion intact. Due
|||| to the (insert latest virus name here) virus, all=20
mail sent to my
|||| personal account will be deleted without reading.
||||
|||| After searching google.groups.com and finding no=20
answer,
|||| asked:
||||
||||| I have been trying to resolve a problem with=20
Outlook
||||| 2003. I have been given several suggested fixes=20
for the
||||| problem by an MS tech via a newsgroup. He cannot=20
resolve
||||| the problem for me, so I am trying to submit an=20
online
||||| tech support incident. However, each time I try,=20
and
||||| enter my product id for MS Office 2003, purchased a
||||| couple of weeks ago, I keep getting asked to enter=20
the
||||| product id in the correct format, which I have done
||||| numerous times. How can I get this resolved so=20
that I can
||||| submit an online support request? Thanks
||||
||||
|||| .
||
||
|| .=20


.