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Old February 1st, 2005, 02:19 AM
Jane A. Nangle
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Sorry for the lack of computer-speak. I am a bit of a novice. I hope this
helps.

The "name pop-up" is a box that pops up when you enter a person's name as an
Outlook Contact or Business Contact. It has a field for the title, first,
middle, last and suffix.

The word "distribution list" should have been used instead of "group."

My computer installer imported into Outlook Business Contacts all
information I had on 500 business contacts stored in ACT 6.0.

I used First Act, a very ancient program, for personal contacts. Outlook
Contacts would not import it. He exported it to a another format and then
imported it to Contacts. I'm not sure of the exact way this was done, but it
brought in some, but not all of the information. A great deal of the Contact
entries had to be copied manually.

Here are (hypothetically) examples of the problems that I am having:

One e-mail address was accidentally typed " Of course,
any mail sent there comes back because there is no .come address. However,
the contact was included in a distribution list. before I found the error.
When mail sent to the the contact via the distribution list was returned, I
went to the contact page and corrected the e-mail address. I also went to
the distribution list and deleted the contact.

Later, after saving everything and rebooting, I tried to add the contact to
the distribution list, but even though I selected the contact whose e-mail
now reads , the address that shows up in the distribution list
remains
.

This has happened with other contacts. Once something is memorized in a
distribution list, it doesn't matter how many times you correct the
information in the contact or business contact page, the distribution list
remembers the old information. You can delete the contact from the
distribution list. But if you ever try to add it again, it will have the old
information.

Another example. I added a Jane Smith, RN to the my business contacts.
When I went to add her to a distribution list, it showed up "RN, Jane Smith
" I deleted the contact from the distribution list and
returned to the business contact for Jane Smith. I used the "Name" button to
show all of the fields for the name (what I previously called the pop-up box)
to make her first name Jane and her last name Smith and deleted all
references to RN. Her e-mail address shows up as
and her
name is listed as Smith, Jane. I saved everything, exited Outlook, and then
brought Outlook back up. Then when I went to add her to the distribution list
again, it shows "RN, Jane Smith " I can't get rid of the
"RN."

Not only that, the default "E-mail Display as:" address name for many of my
contacts is wrong. If I enter "Mr. and Mrs." in the top field of the address
pop-up, "John" as first name "E" as middle initial and "Smith" as last name,
the default list name is "Smith, John" but the default "E-mail Display" when
I try to send a message to this contact is "and Smith ) A
list of names in an e-mail list will have a bunch of listing at the top under
"and Jones" "and Smith" and then it will begin with "Robert & Jane Jones"

Is there any way at all to make the E-mail Display name say what I want it
to say?

Thanks for your help.

"Russ Valentine [MVP-Outlook]" wrote:

I'm sure your post makes sense to you, because you know what you did and
what you're seeing. But we don't, and it is simply impossible to decipher.
Please repost in understandable detail.
Here are some things that have no meaning to us:
1. "When we transferred my contact database to Outlook, some errors
occurred." How exactly did you transfer data and what errors occurred?
2. "Fixing them does not work." What did you fix and how? What did not work?
3. "using the fields in the name pop-up." What is that?
4. "add the person to a group" What is a group? Outlook does not use groups.
5. "the old inaccurate information pops up" Which information and how do
know it is old?

--
Russ Valentine
[MVP-Outlook]
"Jane Nangle" Jane
wrote in message
...
I am using Outlook as part of Office 2003 on a stand-alone PC operating
with
Windows XP. When we transferred my contact database to Outlook, some
errors
occurred. Fixing them does not work. I can be sure the name is entered
correctly in Outlook by using the fields in the name pop-up, and be sure
the
e-mail address is correct and the "File As" name are correct. But, if I
try
to add the person to a group, the old inaccurate information pops up, even
after saving and rebooting the PC. It is so frustrating. If I print all
fields, I can see the erroneous information in the field entitled "E-mail
Display as" but I can't find any way to get to it to correct it.