Given that this is a compatibility issue relating to Outlook's address book,
you may have better luck posting to an Outlook forum and to that end I have
cross posted this reply, with your original message, there. While Word 2003
works with Outlook 2007 in this respect, I do not know to what extent Word
2000 is compatible with Outlook 2002.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



RobbieM wrote:
To put addresses in Word 2000 documents I have used the address book
feature to insert addresses from the Outlook Contacts folder using a
modified AddressLayout autotext entry as follows:

{{PR_GIVEN_NAME PR_SURNAME}
}{{PR_COMPANY_NAME}
}{{PR_STREET_ADDRESS}
}{{PR_LOCALITY}{, PR_STATE_OR_PROVINCE PR_POSTAL_CODE}}

When I clicked on the address book icon that I put on the toolbar my
contacts list would pop up and I could select the recipient to be
inserted in the letter. I am using Office 2000 Professional, and
this approach worked fine until Outlook 2000 needed to be upgraded to
Outlook 2002 SP3 in order to allow me to synchronize a new cell phone
with Outlook.

Since that change, every time I attempt to use the address book icon
in Word, I get a Select Name dialog that seems to be keying on the
email address. It lists only contacts that have email addresses.
That is if the Contact does not have an email address defined, it
does not show up in the select name dialog. Also the contacts are
sorted by the actual email address with no name listed making it hard
in some cases to figure out who the contact is.

Maybe I'm unusual, but I use Outlook to send email and Word to
generate snail mail. My Outlook Contacts folder contains addresses
for both. The Contacts that I send snail mail to have no email
addresses defined (since I don't need them). In the instances where
I have both an email address and snail mail address the address
retrieval works fine putting the name, company name, address, etc. in
the letter just as specified in the address layout.

How can I get the Word address book feature to look at the Outlook
Contact name (instead of the email address) and allow me to see in
the Select Name dialog the Contacts that do not have an email address
defined?